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“Great location, friendly staff bijoux room”

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Shaftesbury Metropolis London Hyde Park
Ranked #335 of 1,063 Hotels in London
Brighton, United Kingdom
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great location, friendly staff bijoux room”
Reviewed 8 May 2014

Would have preferred to give GOOD rather than average for this hotel. I read the poor/terrible reviews after I booked and was worried. Yes the rooms are rather bijoux and dependant on where you are located in the hotel, we were on the main road ground floor, yes you can here the traffic but it does subside. Beds very comfortable, decent tea/coffee facilities,hair dryer, extra blanket if you need it. Asked for sheets for bed as we found the tog rating of the quilt too warm but that's our preference not a fault of the hotel and these were provided straight away. We received a call prior to leaving for our stay asking us to move to another hotel which we refused and this was not met with any resistance. The room we were given was a disabled room and any complaints we had were centred around this but do you know what the manager could not have dealt with it better. We completed the hotel questionnaire and I added a note of of few things we were not happy with. Within an hour of us leaving the manager called to apologise and we discussed my points and he totally understood that a disabled room was possibly not the best place to place able bodied guests. We also discussed the breakfast which we commented on and again he took these on board. It makes me wonder if the other people who have commented on this hotel actually bothered to make them aware of their concerns/moans so that they could address them. Again like others who have commented, this hotel has the most fantastic staff. I would stay there again.

Room Tip: Rooms at the rear are quieter
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 10 May 2014
Dear Guest,

Thank you for your comments regarding your recent booking with us here at the Shaftesbury Metropolis London Hyde Park.
Your business is very important to us and we value your feedback. By telling us you feedback especially about Disable room and also Breakfast, it really gives us to understand your needs.
As per me email directly to you, I will be more than happy to assist you. You can write to me on - dm@shaftesburymetropolitan.com
Thank you again for taking the time to complete the survey. Look forward to have you back.
Yours Sincerely,
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
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London
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 May 2014

Rooms are extremely small and in need of update but clean. Bed was one of the most comfortable I ever slept in with with luxury soft duvet and percale covers. There was little noise from outside and we had a great sleep. Staff friendly and helpful except during check in when a stressed man at the desk was quite unpleasant to his two colleagues in front of us which was rather not welcoming. All in all, due to size of room and limited storage its an ok accommodation for shorter 2-3 days stay but if you do not travel light you may want to stay in another hotel. Price was good as for long bank holiday weekend with most of hotels booked up. There is small parking charged 20 pounds a day which is somehow pricey.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheldon_pl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 7 May 2014
Dear Guest,

We are glad to hear that you had a very enjoyable stay with us.
We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff.
Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay & we will try to upgrade your room to higher category, which are much bigger in size. In regards to Car parking, we offer cheaper car parking in this are as NCP car park charges GBP 28.00.

We hope to see you again very soon.
Kind Regards
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
2 reviews
Reviewed 5 May 2014

Great service, extremely clean and well presented rooms - super breakfast too. Everything you need for a nice stay in London - I would highly recommend this place as it has an ideal location near the train station and the rest of London is extremely accessible

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa_P006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 7 May 2014
Dear Guest,

We thank you for your lovely comments about our premises & other facilities.

We hope you will be back soon and for assistance write to me on dm@shaftesburymetropolitan.com

Kind Regards
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 May 2014

The Hotel is located nearby Paddington station. And that was really the best decision for our seightseeing trip. Heathrow express stops right there and all the main underground lines pass P. Friendly staff and all offered what you need for a stay. WLAN, aircondition, flat-screen, nice furniture, cute little bath. A lot of shops/restaurants right around the corner. The doubleroom was small but offered everything we needed and was very nicely furbished.

Room Tip: we stayed in 015 on the ground floor. Was quite.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 7 May 2014
Dear Guest,

Thank you very much for taking the time to respond. We are really pleased that you enjoyed your stay with us. It was a pleasure to read about our team’s friendliness and also your comments on our location.
Hope to have a chance to give you warm welcome back in the near future.
Best Regards
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 May 2014

Stayed here on May 3rd - May 4th 2014.

Hotel is set on a nice quiet road around 10-15 minute walk from Lancaster Gate tube station. It's not that difficult to get to, and is only a few short tube stops away from the busiest areas of London.

Once you walk into the hotel you're greeted by some friendly reception staff - they were happy to book a taxi for us as soon as we arrived and sorted out the paper work for the room quite swiftly.

The reception is quite nicely decorated and I noticed a computer and printer was available.

As mentioned the rooms are quite small - but they are big enough for a day stop (which is what we used it for). It must be said that they are clean rooms and the bed is very comfortable.

The biggest plus point is that there is free wifi at the hotel - we were able to watch TV on our iPad in the room and it was streamed without much lag.

Overall a nice cosy hotel in quite an accessible place - modest in price and of a good/high standard.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HSJ18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 7 May 2014
Dear Guest,

Thank you for staying with us at the Shaftesbury Metropolis.

I am writing to personally thank you for your stay with us & I am glad you enjoyed your stay. We will certainly act on your advice & just to add that we do have quite rooms on the rear of the building which may be suitable for your next visit.

We will look forward to welcome you back and do let me know if I can be of any further assistance.

Yours Sincerely,
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Farleigh, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 April 2014

From the initial welcome at check-in through to checking-out the staff were fantastic and very chatty - something you don't find very much in bigger hotels (and I stay in them a lot). It was a bijou room but not crammed - it was a single after all. It was comfortable and clean and the price in that location absolutely justified. I would stay there again - no question about it. Perhaps someone from the night staff could however take a walk through the corridors as some guests seem to ignore the non-smoking and it drifts onto the corridor. Thankfully my room was away from it all. Well done the Metropolis for making guests feel welcome from the moment you walk in.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claudia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 29 April 2014
Dear Claudia,

thank you very much for your lovely feedback.
All the staff here at the hotel works very hard to try and make every guest's stay memorable and I am extremely happy that was the case with your time with us.
I hope we will have the pleasure to welcome you to the Shaftesbury Metropolis again in the near future.

Kind regards,
Roberta Monticone
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 April 2014 via mobile

To be honest, I booked the hotel in error as I wouldn't normally book a private hotel and prefer to stick to the larger groups, but I was relieved and pleasantly surprised, it was much better than I expected. The location is very good, there are lots of cafés, coffee shops, pubs etc between the hotel and Paddington which is 5 mins walk. Staff were friendly and helpful although the reception area is a bit bare. Stairs and corridors are narrow and a bit creaky as you would expect from converted Victorian houses. The room is also quite small but not untypical of central London. The main thing for me is that it has to be clean, and it was. The bathroom was tight but it had a decent shower and was modern and well finished. The furniture was a bit knocked but overall presented very well. A large TV and comfortable bed, microwave, T&C, ironing board and free WiFi (as all hotels should be, hotels that charge make me mad!) meant the room was very well equipped. I'd stay there again.

Stayed April 2014, travelled on business
Helpful?
2 Thank DMELHUISH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 29 April 2014
Dear Guest,

Thank you for taking the time to review your recent stay with us.
I was very happy to learn that you were very pleasantly surprised and that you would be staying with us again should the occasion arise.

if there is anything I can help you with, please do not hesitate to contact me.

Kind regards,
Roberta Monticone
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shaftesbury Metropolis London Hyde Park

Property: Shaftesbury Metropolis London Hyde Park
Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Phone Number:
Region: United Kingdom > England > London
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#242 Luxury Hotel in London
#370 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London

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