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Review Highlights
Fun mall with tons of stores and food options...

This mall is a godsend at the moment. It is super local to where I live and I can walk. If I don't... read more

Reviewed 1 week ago
iydkmigthtky
,
London, United Kingdom
Lots on offer but poor signage

Massive shopping centre with a great variety of shops and restaurants. However, poor signage... read more

Reviewed 14 March 2024
Carol G
,
Derby, United Kingdom
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Reviews (2,217)
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All reviews great shopping huge mall white city designer shops high end stores food court is lots of shops cinema waitrose shopaholic department
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Reviewed 6 January 2024 via mobile

Very good so many shops to visit with a wide range of variety, toilets everywhere and not too busy in shops, also good places to eat

Date of experience: December 2023
Thank Meghan P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2024

This is one of the largest shopping centres in the U.K. It is very impressive when you go in and it is a nice large place to shop all under one roof which is very nice especially when it is raining.

Positives:
- Huge place
- Lots of places to eat - nice food hall area where you can buy from many stalls.
- Toilets dotted all over the place, reasonably clean.
- Easy to get there by tube - central line.
- Lots of places to shop - good for clothes, good for buying toys for kids etc.

Improvements that could be made:
- Traffic jams driving out of the car parks with not clear signs of which lane to be in as to which way to go.
- Food Court is highly inefficient. They should look at places like Bang Bang where all the menus are on a single website. This should also be on the app. It is very difficult to see the menus of all the stores short of going up to each one.
- Smart Parking did not appear to work. Registered on the app across both car parks. As it is ticketless is parking either way, the barrier lets you through. However, on the way out it asks you to pay at the barrier.
- The levels of the building on the signs vs the app can be confusing. Level -1 is the same level car park is the same as Level 2 in the building whichi s the same as level LB-1-1 (or whatever notation they use) on the app.
- There are not enough signs within the building on which way to go and the app is useless for navigation. The signs in the building for the most part only direct to shops inside the building. You can't for example when in the building to know which direction to go for the Shepherds Bush underground station entrance. It's one of the largest shopping centres and there is no major division of the building to know where to go. There is no colour coding of each area. There is a basic signing towards going to the John Lewis area. But the signage is not as good as other large shopping centres.
- A lack of seating especially upstairs. You can see this by everyone sitting on the floor. Not placing seating and strategically placing drinks vendors makes certain areas more tiring to be in.

Overall, plenty to see and do.

Date of experience: January 2024
Thank WhoDecidedThat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2024

Where to begin... like a bad fever dream, as if transported to a soulless Dubai mall. Horrendously expensive parking (£6 for 1.5 hr), and IMPOSSIBLE to navigate: hideous to try and find the store you need - and you have to spend ages deciphering the insane touch screens to do so (why not just a visual map?!). Lacking in ANY personality or redeeming features, and just rammed full of brainless shoppers - not to mention the rude staff in stores who all appear to hate working there. Will not EVER return.

Date of experience: January 2024
Thank LondonGarnet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2024

Very happy with the Ice Rink. We had booked an early slot but decided not to attend due to heavy rain. Headed to the Ice Rink a few hours later and were allowed to attend using our old tickets, even though we technically should have bought a second set. The attendents were all friendly and the equipment was in good condition.

Date of experience: January 2024
Thank Footprints610231
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2023

Completely useless staff and new self check out system.
The self check out system picked an item that I haven't placed on the desk, I was deciding if to buy it or leave it and i had to buy and then que downstairs to be able to return it. Staff refused to help me on the spot. Last time in ZARA, NEVER AGAIN

Date of experience: December 2023
Thank mihai d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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