Firstly check in is a 15 minute walk from where you need to be,
when we walked in the place is a building site!!!!!!!!! And when finally coming across our room, which was no signed for, it smelt like damp!!
The place has fixtures and bits missing and some bits where you can see they are doing the place up, they should really not have people staying in this place. Especially with a 6 week old baby, I was no impressed!!!!
We were in a basement room with our bed cramped up under the window (the place is small but I can deal with that) which backs into a patio area at the front of the building, to have at 10 am a man saw with an electric saw wood outside the window, so bits of sawdust coming in, not able to hear my self think, my baby woken, and an awful noise coming and going.
When I phoned reception which took 3 attempts for them to answer, they said they would send someone over to find out the problem and was quite rude, said that they didn't understand what I was talking about, even though he could hear the sawing as we were on the phone.
Then 2half hour went by and it was still king on, where I phoned again to have another guy just palm me off and said If I had already made a complaint it must be being felt with, both phone calls no sympathy or apologies for what was happening.
15 minutes later (sawing still stopping and starting) i hear that the builder has been phoned by reception, as i hear my room number being mentioned and some laughing, (didnt get the whole conversation as was speaking a different language) the builder then knocks on the door, and tells me that he's been doing it for ages already, why was I only just complaining about it, and says he has to do it, with no apology again. So on saying that I had a 6week old baby and i complained when it started he eventually said fine and went to the ground level instead of outside my window, where I could still hear the saw quite loudly.
The pictures are false to how the room actually looked, I am appalled that they actually let people stay in the accommodation in its current state.
We even had appliances in the room that didn't work. Not very happy at all!!!!!!!!!!!!!!!
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- Also Known As:
- Hyde Park Apartments Hotel London