in total we booked out 6 rooms between are party staying 1 night on the 20/07/13. firstly when booking the apartments we booked first for the one night but when my friend called to book they said they can only stay a minimum of 2 nights. they believed this and booked paying £180 for 2 room for 2 nights. when all other rooms were able to book 1 night. when they called to advise this the hotel asked which room had booked one night when they provided my name the hotel advised them my room number and that my card was declined the first time they tried, I do not know why they gave out this information I think it is personal and I was embarrassed. after this they then said the room non refundable and nothing they can do.
When we arrived there was a massive que and only 1 woman on reception it took us over half hour to finally check in. I had booked 2 rooms on my card in total and needed to pay £400 deposit at the desk only 1 of the rooms I booked was ready when we had called prior to book early check in for both rooms.
Our friends in are party then came to see us advising the hotel had double booked and they were to be moved this is 3 two person rooms. explanation for each was that there was a technical fault but when called to complaint were advised had double booked. they had to pay for a taxi there and back and to pay £200 up front for new room in different apartments on top of what they had already paid which they were told can claim back later.
The staff were rude and unhelpful throughout the stay. I spoke to a group of 4 girls who were also complaining as went they went into there room there was no bedding. When coming home one of my friends who booked a 4 person room has lost their £200 deposit. They have been trying to contact the apartments but has been told someone will call back but nobody has. non of the staff can give any explaination for why this has been taken and do not take any complaints seriously.
We travel on a regualr basis staying in hotels and apartments all over the country and have never had to complain until staying here. apauling service from the start and had no reply to our complaints and still no reason for why £200 deposit was taken from one of our rooms.
DO NOT STAY HERE!!
- Official Description (provided by the hotel):
- Marlin Limehouse is cleverly situated just outside the hustle and bustle of Central London but within easy access to the financial and touristic areas across the capital. Explore the vast waterways of the Limehouse Basin Marina that is minutes away, take a leisurely stroll along the Thames or visit the nearby Canary Wharf for a sophisticated excursion.Our guests appreciate the energetic vibrancy of the Docklands as well as the modern, luxurious serviced apartments. Their location makes them the perfect preference for corporate and leisure guests alike. ... more less
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- Also Known As:
- Marlin Apartments Mission Court Hotel London