We had trouble with marlin apartments from the word go, we should have known better to continue with the booking but we wanted to stay here as it was close to the event we were attending.
On arrival we waited over 45 minutes to check in and there was only one member of staff behind reception with around 50 poeple in the waiting area all irrate and waiting to check i9n, for a saturday afternoon, this isn't goo enough. the memeber of staff seem distressed and unorganised and I believe this is not the correct conditions for staff to work. After we finally checked in, the rooms were hot and we found that we had not been given any sheets for the extra bed in our room and no towels, we asked for these on the way out yet returned to no towels or bedding. we then had to leave the apartemnt to collect these at 1am and it took 30 minutes for them to be brought up.
After getting home the £200 deposit was released back into our account yet three days later they went bank into our account and took £140 without any prior warning. on ringing the apartments on several occasions we were told several different reasons as to why this was deducted - they tried to say that we broke a table in room one when we were actually in another room, they then said we smoked in the building - my friends and i have never smoked in our lives and then finally they said we were too noisy and had a 'party' this was totally incorrect as we never had more than the 4 intended guests in our room and were not once told to keep the noise down anyway, On trying to get a resolution to our formal complaint, the phone was released on us more than three times, the ataff were extremley rude and not one tried to help us in our dismay.
Please DO NOT stay here. They will rob money from you for reasons which you really cannot comprehend. We went out and returned to bed and for some reason have been charged £140.
SAVE YOURSELF THE HASSLE AND STAY SOMEWERE ELSE!!
- Official Description (provided by the hotel):
- Marlin Limehouse is cleverly situated just outside the hustle and bustle of Central London but within easy access to the financial and touristic areas across the capital. Explore the vast waterways of the Limehouse Basin Marina that is minutes away, take a leisurely stroll along the Thames or visit the nearby Canary Wharf for a sophisticated excursion. Our guests appreciate the energetic vibrancy of the Docklands as well as the modern, luxurious serviced apartments. Their location makes them the perfect preference for corporate and leisure guests alike. ... more less
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- Also Known As:
- Marlin Apartments Mission Court Hotel London