Ill equipped and ill informed, rude staff made my stay appalling. Checking in took over an hour because of various mix ups caused by the greeting staff, one key opening the door of two wrong dorm rooms for our booking (doesn't say much for security). Night staff hassling us as we came back from our event regarding our payment, even though we had spent all this time with them checking in and were assured all was fine. We didn't make it through the night. When asked to speak to a manager, no manager was on site and couldn't be called as "they would be asleep", as we should have been being as this was the service we had booked and paid for. I asked to lodge a formal complaint to which I was handed a blank piece of A4 paper, no real complaint process, and I'm sure it ended up in the bin. Barely used the facilities available, not worth the hassle for a cheap place to stay.
- Official Description (provided by the hotel):
- This hostel is in the heart of London, a 10-minute walk from King's Cross Railway Station and the British Library. It provides budget accommodation with free WiFi access throughout. The Smart Hostel Russell Square offers beds in mixed-sex dorms. Linen is provided and security lockers are available in all rooms. Shared and en-suite facilities are available depending on room type. Reception is open 24 hours a day, and there are no curfews or lock-out times. Guests can receive tourist information and discount tickets for major attractions. The hostel's common room features a large TV, and some shared kitchen facilities are available. Self-service laundry facilities and an internet cafe are also offered on site. Russell Square Underground Station is 252 yrd away. The Foundling Museum, Islington Farmers Market and University College London are all within 10 minutes' walk. Camden is a great choice for travellers interested in Theatre, Museums and Culture. ... more less
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- Also Known As:
- Smart Russell Square Hotel London