Our reservation began badly....& did not improve. First, a few days before our arrival we were suddenly asked to provide a photograph of my passport "on-line" whilst we were traveling. For those who are neither techno savvy or have no internet access, this was an irritation. Arriving at the property, the supplied door access code failed to work. The "cleaner" (more anon) happened to be still present ...some time after our permitted check in & he managed to obtain a new code. However, the house was far from clean--the carpets hadn't even been vacuumed, and when this was pointed out, he vacuumed only the stairs. This property has been very poorly maintained. Paint is blistering on the walls from damp; our door handle was hanging off; the bathroom cabinet door fell off in my wife's hand when she opened it; the furniture and furnishings shown in the photos are not all there; the roof terrace has no table & chairs as illustrated on the website; no coffee maker, paper towel holder, no colorful throw pillows as shown. The whole house smelled musty/mouldy--stale tobacco?-- but no smoking is permitted; bedside table drawer was broken (the whole front fell off) screw holes in doors where hooks had once been; the 'master' bath cold tap was inoperable but since neither bath had a plug, both were useless; returning from dinner our last night, the door code once again failed & we had to find a source of internet to contact the managers for a new one; the furniture is cheap & basic....shall I go on?
We submitted all these issues to the so called managers, ironically named, "Stay Beyond" & the only response was that whilst we were out, they delivered a requested ironing board! Beyond that, we received emails saying that our complaints were being referred to the "Regional Manager." We then received a subsequent message asking if the issues had been addressed & after replying, "no" had another email repeating that things were being referred to the aforementioned Regional Manager. Nothing was ever done to correct the correctable problems, particularly with the bathrooms.
Overall, this was a deeply disappointing experience & I would strongly discourage anyone from believing the hyperbole of the advertising or a pretty pictures online.
Central location, only a few minutes from the Tube. Lots of space with well equipped kitchen; washing machine and separate dryer a bonus. Minor issues: loose door handle that fell off; second shower didn't have same water pressure as first. Overall, very good find for central London and would stay here again