The Place to eat at John Lewis Newcastle upon Tyne is not listed so I am having to try this way of rating them. This place is NOT THE PLACE TO EAT if you want a good meal. Having complained previously about a meal, I was sent a full apology and an email to copy and produce for a complementary meal for me and my wife. We both had the goat's cheese and caramelised onion quiche with the accompanying rather insignificant salad garnish together with a portion of chips. Before we could eat we had to ask for a table to be cleared. The quiche was tasty but the chips were barely lukewarm. Considering that upon arrival we produced the email for a manager to verify and authorise the payment, there was no request for feedback from any of the management team to check if we had a better experience this time (obviously we hadn't).
Before leaving I went to use the disabled toilet to find there was dried faeces on the seat and no soap in the dispenser. I informed a member of staff who apologised and went to get it sorted.
In the past we have snacked at this café and the cakes and scones have been fine. The staff are usually helpful.
However in future we will continue to take meals at the far superior and better value Tyneside Cinema Café.
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