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“Great Service, Location and Rooms”
Review of The Kensington

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The Kensington
Ranked #36 of 1,069 Hotels in London
Certificate of Excellence
Toronto, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Service, Location and Rooms”
Reviewed 8 November 2012

We stayed here for 3 nights over a weekend, looking to enjoy the city. The proximity of the tube stations is a huge bonus for getting anywhere that's needed. The staff were very friendly and helpful, and the room was very nice (except the faint odour of fresh paint). A great experience in general, but may be too expensive for some.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cody N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 13 November 2012
Dear Cody N,

Thank you for writing such a wonderful review and sharing your experience of us with the travelling community. We were delighted to welcome you as our guest. Our team is passionate about offering you, our guest, a memorable experience so thank you for your wonderful words. We really appreciate you taking the time.

We hope to welcome you back to The Kensington Hotel soon.

Kind Regards

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,828 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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dublin
Level 6 Contributor
200 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 5 November 2012

The Kensington Hotel is owned by an Irish hotel chain - hence the Irish accents all over the hotel from reception to bar! For the Irish - it appears to be a home away from home! its a really well located hotel for a quick weekend in London - only 5 minutes away from the V&A Museum, The Science Museum and a stones throw from South Ken Tube station. The room that I was in was very spacious with a very big bathroom which was a real treat. The reception rooms off the foyer are relaxed and welcoming and we even spotted X Factor judge Louis Walsh in the corner having a bite to eat (although he seemed to spend most of it writing autographs and doing photos). its not the cheapest accommodation in South Kensignton - but i think it could be the nicest! My only complaint was i had booked a room call and it never came - cue to nearly missing an early flight!

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kingdomDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 6 November 2012
Dear kingdomDublin,

Thank you for sharing your experience of us here with the travelling community. We understand it takes time and we very much appreciate it.
We are all dedicated to offering you, our guest, a memorable experience whilst you are our guest so it was truly a pleasure to read you so enjoyed your time in London and thought so highly of us.
We were delighted to know that you enjoyed our location in South Kensington, with our proximity to so many wonderful museums and convenient public transport links.
We sincerely apologise regarding your wake-up call, this is not our level of service and I have raised the issue with our Front Office Manager to investigate. Thank you for brining this matter to our attention.

We hope you think of us on your next visit to London.

Kind Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Okatie, South Carolina
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 November 2012

This hotel is in walking distance to the South Kensington tube line and fairly close to the Gloucester line as well. We were visiting our daughter who is studying through BU this semester. Their houses and classrooms are about 5 blocks away. The lobby is cozy and elegant. We took advantage of the fireplace on more than one occasion as well as the drink and dessert service. Newspapers are always available. The staff is quite gracious and made our stay completely seemless. We were upgraded upon check in. The room and bathroom were clean and neat, robes and blow dryers were provided, which is a nice plus. I would say the rooms are pretty typical size wise for London and alot of other European countries where we have travelled. I would highly recomend this hotel in an elegant and safe part of London. Also...Visit Cafe Nero for coffee and Murielles for comfort food. Yum!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank navigators
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 13 November 2012
Dear navigators,

Thank you for taking the time to write a review and share your experience of us here with the travelling community. We were thrilled to welcome you as our guest while you were here. Our design team are continuously working to create a luxurious and welcoming space for your enjoyment and so were thrilled to read that you thought so highly of the décor. We are all dedicated to making your experience memorable so thank you for your wonderful words.

Thank you for choosing The Kensington Hotel, we hope that you will think of us again your next visit to London.

Kind Regards

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ryde, United Kingdom
Level 5 Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 November 2012

have stayed now three timesand always had excellent service with a calm and profesional manner.The staff are friendly and attentive.The area in South Kensington:Old Brompton Road;seems to have a "villagey" appeal but all the "required" stores.A short trip on the tube or taxis, and you are in the centre of everything!Local atractions such as Royal Albert Hall and museums are just a "small" walk away.Must have another city break there when i have saved up a"few" pennies

Room Tip: try not rear
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yokle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 5 November 2012
Dear yokle,
Firstly I would like to thank you for continuing to choose to stay with us at The Kensington Hotel. We are always delighted to welcome you as our guest. Our team is deeply committed to offering you, our guest, a memorable experience so it was a pleasure to read you always enjoy your time with us and think so highly of our team. Thank you for taking the time and sharing your experience with the travelling community.

We very much look forward to your next visit.

Kind Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 November 2012

Very very good option to stay at in London. I have stayed there with my husband for four nights. The rooms are very nice and clean. Very good acoutic as you can not here the corridors from inside the room and the hotel was sold out. Our room was very pretty and had a very nice window. Thenonly cons are that during the night there is little light inside the room and we had a lot of smell of fresh painting.
All of the staff were great and willing to help, I also used the laundry and was good too. You have computers at the loby were you can print or just check your emails.
The location es the best. Very near South Kensington subway stop and full of various restaurants around. I hughly recommend this hotel.

Room Tip: We had a room at the end of the corridor facing inside, morning sun. Very nice and quiet.
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Latrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 5 November 2012
Dear Latrun,
Firstly I would like to thank you for choosing The Kensington Hotel, for your visit to London. It was truly our pleasure to welcome you as our guest. We work very hard to offer you, our guest, a memorable experience so we were delighted to read your wonderful review of us and further honoured that you would recommend us. Thank you for sharing your experience.

We very much look forward to welcoming you back soon.

Kind Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2012

This was our first time in London and our expectations were exceeded at the Kensington. From the greeting of the bellmen to the atmosphere in the bar; the Kensington is definitely somewhere you want to stay. Easy walking distance to the tube and close to London proper, we found it a convenient location. The rooms were sized well with many amenities. Having just came from Geneva (what a dump) our time in London was accentuated by the comfort, location and ambiance of the Kensington.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 5 November 2012
Dear Daniel H,
Thank you for choosing The Kensington Hotel, we were thrilled to welcome you as our guest during your visit to this side of the pond. It was a pleasure to read that you thought so highly of our team here and that our location in South Kensington was so convenient for you.
Lastly thank you for you taking the time and sharing your experience of us here at The Kensington Hotel with the travelling community. We appreciate you taking the time.
We very much hope that on your next visit to London you will think of us again.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 October 2012 via mobile

I had a great stay, and here are some Inthe little things that made a small but sure impact on my stay
The way when they clean your room they leave chocolate Rs and tomorrow's weather forecast
The way they had decorated it with ppl ions for halloween
The extra corteas staff
And. Many other things
Great job Kensington hotel!!!¡¡¡

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michelle p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 5 November 2012
Dear Lucieispresident,

Firstly allow me to extend our gratitude for you taking the time and sharing your experience of us here at The Kensington Hotel with the travelling community. We believe that the details, both big and small, are what make your stay memorable. It was a pleasure to read that you enjoyed your time with us. Your wonderful review has been passed on we really appreciate them.

We hope to welcome you back to soon.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#36 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London

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