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“Warm staying experience. Excellent decor and service.”
Review of The Kensington

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The Kensington
Ranked #37 of 1,067 Hotels in London
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Warm staying experience. Excellent decor and service.”
Reviewed 30 December 2012

Stayed for Christmas with family on Luxury studio. Beautiful and spacious room.My son 1 year old especially enjoyed the extra space. Had a nice Christmas present for my son from duty manager. Very thoughtful. Booked for Christmas day dinner and had nice experience. Love the fire place in the lounge with nice decor, perfect setting to relax and have a drink. Will stay again while in London.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank samyu1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this review, 4 January 2013
Dear samyu1981,

Thank you for taking the time to review our hotel following your recent stay.I appreciate these things take time and wanted to express my gratitude for your feedback as is both valued and useful.

It was a pleasure to look after you and I am delighted that you enjoyed your stay with us.Christmas is such a special time of year and I am glad that we were able to make it a memorable experience for you.

We look forward to welcoming you back to The Kensington Hotel again very soon.

Kind regards,

Vincent O’Gorman
General Manager
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london
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 December 2012

I have stayed in this hotel as i was meeting my friends. The girl at the reception who checked me in was very professional and gave me all required information. The room was fantastic and beds were very comfortable. I had drinks in the bar and lunch in the restaurant with my 4 other friends as it was a birthday of my friend. The staffs at the bar & restaurants were fantastic & the service we recieved was just great. They went extramile & brought a birthday cake with candles was just a gr8 surprise for all of us which i dont see in all hotels. Could not find a fault anywhere. I would like to say thanks to all staffs at The Kensington Hotel and will definitely come back. I highly recomend this hotel to everyone. Thanks once again.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank H S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this review, 4 January 2013
Dear H S,

Thank you so much for your wonderful feedback following your recent stay with us, I have shared your comments with our team.

I am so pleased that you enjoyed your stay with us and particularly that you found the staff to be so attentive .

I look forward to welcoming you back to The Kensington Hotel again very soon.

Kind Regards,

Vincent O’Gorman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ennis, Ireland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 December 2012

We visited the hotel in November for a spot of shopping before Christmas, this was our second stay at the Kensington and the service just keeps getting better and better.We were just spoilt rotten from beginning to end. It was the small touches that made our stay so special, from the welcome we received in the lobby upon arrival to the lovely turn down service each night. Breakfast was fantastic also, the buffet was displayed so nicely and there was such a huge selection.
The Kensington is our Hotel of choice in London and we look forward to returning again soon.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Agnes M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this review, 4 January 2013
Dear Agnes M,

Thank you for your kind comments,I am most grateful for your feedback, which is such a valuable source of information for me.

It was a pleasure to look after you and I am delighted that you enjoyed your stay with us.

I am happy to hear that we are your Hotel of choice in London and we look forward to welcoming you back in the near future.

Kind regards,

Vincent O’Gorman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 December 2012

I am a visitor from New Zealand and working at nearby Imperial College until February 2013. I enjoy relaxing in hotel bars rather than street bars or pubs. Although I am not a guest, I frequently visit the bar after a busy days work to have a couple of Chardonnays and a bite to eat. The atmosphere is sublime, the music is easy-listening and low-key and above all the bar staff are easily the best I have encountered in London! They are extremely welcoming and cheerful everyday! Even when the bar and lounge areas are busy they will always stop for a short or long chat. I would particularly like to mention James, one of the bar managers as he always makes me feel comfortable and at home when I visit after a sometimes fraught days work. The four Italian bartenders are just about the funniest and curtious guys I've had the pleasure to be served by. I would heartily recommend this hotel and bar due to its wonderful service and perfect relaxing atmosphere!
Clive

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Clive513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 28 December 2012
Dear Clive513,

Thank you for taking he time to write such a lovely review of Aubrey Bar. We understand the time it took out of your schedule and we are grateful. It is such a joy to read that you think so highly of our team. We are deeply committed to offering a service that is above and beyond for you, our guest. I have passed on your wonderful words to everyone to enjoy, we truly appreciate them.

James, our bar team and everyone else, myself included, would like to send our thanks for you continuing to choose Aubrey Bar while you are here in London. Your continued loyalty means so much to us.

We look forward to seeing you again soon

Kind regards,

Vincent O’Gorman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 December 2012

An ideal location for, site seeing, shopping, the girls and cocktails. We checked in early morning and meet a young gentleman called Ross who kindly took our bags. We were invited in for breakfast as our rooms were not ready, a nice touch and breakfast was amazing. We hit the shops hard and arrived ack to the hotel early evening. We checked in and the rooms were amazing with great views of the tree lined avenue outside. We went for cocktails in Aubrey and Alexandro looked after us with a lot of charm and the cocktails were amazing. We went out or dinner in Mayfair and arrived back for a delightful cocktail before bed. Over all an making say and was a pity we had to leave so early the next day. Well worth a visit!

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sandra O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 27 December 2012
Dear Sandra O,

We were so pleased to read that our location so close to so many wonderful shops, museums, and points of interest made us the perfect choice for a girls holiday.

We aim to create an oasis from a hard days work, play or marathon shopping session. So were we thrilled that we were a haven for you. Ross and Alessandro, as well the rest of the team, really appreciate your kind words, thank you for taking the time to share your experience.

We will be here the next time you want to spend some quality time with your friends, or perhaps you’ll book a romantic stay next time? We would delighted to welcome you whatever the reason.

Kind Regards,

Vincent O’Gorman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 23 December 2012

I don't know how I've missed out on staying at The Kensington over my past few years of regular stops in London, but I decided to try this hotel following a discerning colleague's recommendation.

I was not disappointed: I'd been staying at other London 5* hotels the week before on a business trip, but The Kensington stood out from the rest!

The refurbishments may be new, but the level of service is underpinned by old-school professionalism with a modern twist. I was already stressed out with jet-lag and juggling my work with family commitments the weekend I stayed, and the staff took everything in their stride.

The decor was just the right balance between grand elegance and homely cosiness. I loved the interior design with modern feature-walls and quality furnishings (which was a major relief after a recent stay at an Ikea-furniture-tries-to-be-hip 5* hotel!). I especially liked the generous spacing of the downstairs drawing rooms just off the lobby, and would definitely hope to spend more time there on my next visit.

I stayed in a superior king room overlooking the back: I would have liked the bathroom to be a bit bigger, but the room dimensions are to-be-expected of London hotels. The room had a warmly ambience (more to do with the interior design, not just the central heating) which made it a welcome sanctuary from the 2oC London winter.

I'm definitely a new fan of The Kensington and have already booked my next stay.

Well done to the Management and Housekeeping team for doing a sterling job!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DubaiCheuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 27 December 2012
Dear DubaiCheuk,

Firstly allow to send our thanks to your colleague for recommending you to us. We are always honoured to hear our guests think so highly of us that they would recommend us. And thank you for taking the time to write such a wonderful review of us for the online travelling community. Your praise means so much to us. It has already been passed onto our team, including those on the design team who work so hard to create a luxurious and comfortable yet individual space for you to enjoy. We are all dedicated to making a welcome space for you after a hard day at work or play. We were thrilled we met your high expectations.

We were delighted to read that you have already booked your next stay, we very much look forward to welcoming you back.

Kind Regards,

Vincent O’Gorman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
125 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 23 December 2012 via mobile

The Kensington Hotel is located very close to South Kensington tube and the area is well served with coffee shops, Waitrose, restaurants etc. very close to the Natural History Museum, V&A and a 10 min stroll to Harrods. The staff were excellent, attentive and friendly. Our room was a standard room but much larger than others we have been allocated elsewhere at hotels in London, in a similar price range. Two armchairs meant both of us could sit in comfort - so often hotels provide only one, meaning one of us has to sit on the bed or on a desk chair. I was pleased to see a Nespresso coffee maker in the room.Having used Nespresso at home for over 10 years, the quality of a cup of in-room coffee is far superior to those little stick sachets of instant coffee.

The hotel was extremely quiet at night. Carpeted corridors meant no loud footsteps and the quality and cleanliness of the public areas was first class. Although we always stay somewhere different on our shortbreaks to London we would certainly consider a return to The Kensington. The per night room rate without breakfast was £147. Booked through Mr & Mrs Smith.

Stayed December 2012, travelled as a couple
Helpful?
3 Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKensingtonHotel, General Manager at The Kensington, responded to this review, 27 December 2012
Dear Scouser-Sue,

We were pleased that our location in leafy South Kensington, so close to Royal Albert Hall, as well as Museum Row, the infamous Harrods and so many shops and other points of interest was such a benefit to you and led you to choose to be our guest during your visit to London. We were thrilled o have you as our guest.

Our design team are continuously working to create a luxurious yet welcome space for you to relax in. Your kind words about your room and our public areas really do mean so much to them. It was a pleasure to read that you enjoyed your upgrade afforded to as a Mr. & Mrs. Smith member.

We were delighted to read that you will consider us again should you be returning to London. We hope to welcome you back soon.

Kind Regards,

Vincent O’Gorman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#37 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London

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