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“Christmas at the Kensington”

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The Kensington Hotel
Ranked #30 of 1,081 Hotels in London
Reviewed 9 January 2013

Never having spent Christmas away from home before It was with a level of trepedation that my partner and I decided to give it a go. What a great choice! The kensington hotel was our choice having stayed there back in the summer for a weekend break. On that occasion we opted for the lowest standard of room and albeit a little cramped it was well furnished and decorated. Being that on this occasion it was Christmas we decided to upgrade and for the little extra cost it was well worth it. Still the same high standard of room but with added space to make the stay a little more comfortable. The location of the hotel is well set being only a short walk to the tube station and many of the attractions in the area and parking is not too bad either due to a car park on the same road. As for our stay, well all I can say is that we had a wonderful time from the minute we arrived. Check in was efficient, the staff on the desk were friendly and extremely helpful. This runs throughout the hotel staff from room service to bar service and from porters to restaurant staff. In fact I would like to say that the atmosphere they create is what makes the difference. All in all we had a wonderful time is a very tasteful hotel. As regular visitors to London we will definitely make this hotel our first choice in the future.

Room Tip: Pay that little extra for a more superior room its worth he cost.
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  • Stayed: December 2012, travelled with family
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2  Thank pup2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr-Vincent-OGorman, General Manager at The Kensington Hotel, responded to this reviewResponded 10 January 2013

Dear pup2008,

Thank you for choosing to return to stay with us again at The Kensington Hotel for such a special holiday with your loved ones. It was a pleasure to be a part of your Christmas.
We were delighted to read that you enjoyed our location, with such convenient public transport links to the rest of the city and local parking. We were so pleased that you chose to upgrade room and had the chance to experience the variety between the room categories. We strive to offer every guest an experience of the highest standard, which we are glad you experienced; the higher category rooms afford you the extra luxury of more space.

Thank you for your kind words regarding our team. We are dedicated to delivering a discreet yet personal service which represents excellent value at all times, your comments serve as a real motivator and confirmation that we are reaching our aims.

Thank you again for returning to stay with us, we very much appreciate your continued loyalty.
We very much look forward to welcoming you back.

Kind regards,

Vincent O‘Gorman
General Manager

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2,393 - 2,399 of 3,123 reviews

Reviewed 8 January 2013

We recently returned from a much needed two night Christmas break at The Kensington.
If you are looking for an elegant, sophisticated, intimate and relaxing hotel then look no further.
It is located near South Kensington, a beautiful part of London which has loads to offer for couples or families, and indeed would be an excellent location for business.
From the moment we arrived, we were greeted with friendly and helpful staff. From advice and information offered by the concierge, to the little tour from the receptionist, this hotel brings service to a new level.Little details like the hot towel offered at reception on arrival, to the cupcakes in the bedroom and nespresso machine and the bottle of water offered for our journey home all added to our enjoyment. Our room was beautiful, quiet and very comfortable and the night time turndown & chocolates was a lovely touch.
The atmosphere in the hotel was wonderful and we had a great evening in the bar enjoying drinks with friends. In the drawing rooms you can also have the most delicious afternoon tea and we sat back and watched the world go by. The food in the hotel is gorgeous with a particularly good offer for breakfast. If you don’t want to eat in the hotel, there are lots of lovely little restaurants and cafes nearby.
We loved our stay at The Kensington and our only regret is that we hadn’t booked in for a few more nights. Thank you to all the staff who made our stay so enjoyable. We look forward to returning very soon.

  • Stayed: December 2012, travelled with family
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2  Thank OmegaAlpha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr-Vincent-OGorman, General Manager at The Kensington Hotel, responded to this reviewResponded 9 January 2013

Dear OmegaAlpha,

Thank you for choosing The Kensington Hotel for to your break over the festive period. We were delighted to welcome you and your loved ones as our guests.

We believe that every detail, from the décor in our lounge to the 300 thread count linen on your beds, to a team that truly cares for your comfort to everything in between goes towards creating a truly memorable experience for you, our guest, so it was a pleasure to read you enjoyed and appreciated our efforts. Our design in particular so appreciated your kind words. They continuously work on keeping everything the optimum of luxury and comfort.

Our team in Aubrey have recently redone our menus everything from breakfast to our night menu was looked into. They put a tremendous amount of work in to create a menu of delicious dishes suitable for everyone. They send their thanks for your kind words.

We very much look forward to welcoming you back in the near future.

Kind Regards,

Vincent O‘Gorman
General Manager

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Reviewed 8 January 2013

Really enjoyed our time in this hotel over Christmas. This was the first time I have decided to stay away from home over Christmas and was initially not sure about spending it away.
My concerns were removed from the moment I checked into the Kensington. Staff were so friendly but what really made this experience for us was the staff in the lounge, bar and restaurant.
The lounge is the most decadent sirroundings with such a homely feel to it, we spent most of our time here. Service was seemless, relaxed and comfortable. Christmas day lunch was a highlight of the stay with phenominal food and more great service........would recommend this hotel to anyone, we are already planning to return next Christmas

  • Stayed: December 2012, travelled as a couple
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4  Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr-Vincent-OGorman, General Manager at The Kensington Hotel, responded to this reviewResponded 9 January 2013

Dear Lisa S,

Thank you for choosing The Kensington Hotel for to celebrate such a special day with your loved ones. We were thrilled to a part of your Christmas celebrations alleviate your fears of spending Christmas away from home.

It was lovely to read that you thought so highly of our team, those from Aubrey in particular. We are all passionate about enhancing your experience in any way that we can. So we would all like to thank you for your kind words.

We were truly honoured to read that you would recommend us to us to others; we are thrilled to know that you think so highly of us. We are delighted to know that you are already planning your return for next Christmas. We hope that you will think of us should you ever be returning to London.

Kind Regards,

Vincent O’Gorman
General Manager

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Reviewed 8 January 2013

We stayed between Christmas and New Year for two nights and thoroughly enjoyed our stay. From the time our car door was opened on arrival to the smile on departure, everything was fantastic. The hotel has so much to offer and the staff on hand were more than able to meet our needs. The hotel is ideally located for business or pleasure, a couple of stops on the tube and you are in Oxford Street. The hotel offers a fantastic selection of food for all tastes and in the immediate area there are lots of choices for every type of dining. Atmosphere in and around the hotel was super. You could easily find a quiet corner around the lobby to sit and enjoy all the hotel has to offer or sit in the bar and be pampered by the fantastic staff. We will be back.

  • Stayed: December 2012, travelled with family
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2  Thank MBY8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr-Vincent-OGorman, General Manager at The Kensington Hotel, responded to this reviewResponded 9 January 2013

Dear MBY8,

Thank you for choosing The Kensington Hotel for your visit to London. It was wonderful to read that you enjoyed our location in leafy South Kensington with such convenient public transport links to the rest of the city, and our proximity to Museum Row and so many wonderful eateries.

We are dedicated to doing all that we can to ensure your time with us is memorable so I have passed on your wonderful words to everyone here to enjoy. Our design team, in particular, were delighted to hear that you thought so highly of the décor. Our property has been converted from Townhouses and they all worked tremendously hard during our renovation, and everyday since, to bring it back to its glory. It’s lovely to read that you felt we achieved this.

We were thrilled to know that you are planning to return. We very much look forward to welcoming you back.

Kind Regards,

Vincent O’Gorman
General Manager

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Reviewed 7 January 2013

We went there for a retreat from our otherwise hectic life and...everything was perfect!! First we were upgraded from a deluxe room to a suite. Then each time there was an issue (the remote did not match the TV and had problem accessing the WiFi), they were swift to correct the situation. Very helpful as well for our sightseeing: provided a map and clear directions.
Also they went the extra mile and offered a room for us to change and freshen up upon arrival since we came in early (9 AM) and our room was not ready!

Again we loved our stay and already recommended it around us and will definitely come back!

Room Tip: Our room had a front view and it was not noisy at all (but we got a bit surprised by the flag raiser...
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  • Stayed: December 2012, travelled with friends
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1  Thank TAdvisory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr-Vincent-OGorman, General Manager at The Kensington Hotel, responded to this reviewResponded 12 January 2013

Dear TAdvisory,
Thank you for your kind words and sharing your wonderful review with the travelling community. We were thrilled to read you so enjoyed your time with us.

Our team is dedicated to offering you an experience as perfect as possible so while we were disappointed you experienced some problems; it pleased us to know that they were resolved to your satisfaction.

Thank you so much for recommending us, we are honoured you think so highly of us.

We look forward to welcoming you back soon

Kind Regards,

Vincent O’Gorman
General Manager

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Reviewed 6 January 2013

The description of the Deluxe Room on the hotel homepage did not match the reality. Went to the front desk to inform about circumstances and was asked if I would really need those amenities (which is a no go). After making my disappointment clear to them and being persistent on a solution they sent up a Nespresso machine to my room (one day after my complaint!!!) which did not work.
Further the mini bar was not refilled once during my stay, so one would have to order room service.
This is actually sad because the hotel would be really nice decor and location wise.

Stayed: January 2013, travelled as a couple
4  Thank dante_1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr-Vincent-OGorman, General Manager at The Kensington Hotel, responded to this reviewResponded 7 January 2013

Dear dante_1st,

I am grateful to receive your feedback following your recent stay with us at The Kensington Hotel. I am disappointed to read that we were unable to deliver service to our usual high standards and there is no excuse for this. This is not reflective of the level of service we strive to deliver here at The Kensington Hotel. A Nespresso machine is a part of our standard equipment in our Deluxe rooms and I am yet to find out reasons why it was not in the room in this particular case.

Please be assured that I will look into this and ensure such problems do not reoccur in future. We would like to demonstrate you that we can do much better than this. Please let me know in advance of your next trip to London and I will make sure your experience is up to the expectations. My email address is Vincent_OGorman@doylecollection.com

On a positive note I am delighted to hear that you find the Décor of the hotel very nice and the location convenient.

We look forward to welcoming you back soon.

Best wishes,

Vincent O’Gorman
General Manager

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Reviewed 6 January 2013

I booked two rooms here for two nights between Christmas and the New year, we were already familiar with the location as we always stay in South Kensington when visiting London. The neighbourhood is quiet and safe and is serviced by both the South Kensington and Gloucester Road Tube Stations. There are plenty of restaurants within walking distance of the hotel and the Natural History, Science and V&A Museums are a 5 minute walk. We normally like to visit the Harrods sale and this only takes around 15 minutes to walk or its only one stop on the tube. The Staff at the Kensington are a credit to the hotel, offering a very polite, professional yet discreet level of service. The young lady on duty when we checked in on the afternoon of the 28th was very professional yet friendly and welcoming. The young man at Breakfast was also very professional explaining the Breakfast options available the English (Irish) breakfast is cooked to order and is only a £5 supplement from the continental. The lobby, lounge and bar areas are superb and very welcoming in the winter with real fires and ornate fittings. The ambience is ideally suited for a memorable afternoon tea. I had booked two Superior rooms with one for single occupancy and the facilities in the rooms are very good, the beds are very comfortable with quality sheets and pillows. If i was staying again i would upgrade to a larger room as the superior rooms are very small even by London Standards, the bathroom in our room was especially small. The superior rooms are very competitively priced for a hotel of this standard, which has to be taken into consideration when evaluating the size of the room. The Hotel underwent a total refurbishment a few years ago and given the quality of the public areas, i would have been tempted to knock some rooms through eliminating the really small rooms and increasing the price, as its the only area that lets the hotel down. I would strongly recommend this hotel, but if you can don't go for the lowest cost room as you may be disappointed with the size. We would like to thank all the staff at the Kensington Hotel for a very pleasant stay.

Room Tip: Avoid the superior rooms if possible, the quality of the public areas would easily justify paying a...
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  • Stayed: December 2012, travelled with family
    • Value
    • Location
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2  Thank steve8765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr-Vincent-OGorman, General Manager at The Kensington Hotel, responded to this reviewResponded 7 January 2013

Dear steve8765,

Thank you for your wonderful comments on your recent stay. I am delighted to hear that you had an amazing experience. I am very proud of my team and it is highest recognition to read that our guests are enjoying their stay and complimenting staff.

I am glad that you enjoyed the lounge Décor and I can only agree that our design team have done an amazing work! Our rooms range from 16 square meters up to almost 100 square meters and I am certain we can find a room that will thick all boxes for your next stay!

Thank you again for compliments and we are looking forward to seeing you back very soon!
Best wishes,

Vincent O’Gorman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kensington Hotel

Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#23 Family Hotel in London
#30 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range: £179 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London

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