We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel in great location”
Review of The Kensington

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Kensington
Ranked #36 of 1,068 Hotels in London
Certificate of Excellence
Dublin
Level 6 Contributor
394 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 675 helpful votes
“Good hotel in great location”
Reviewed 28 August 2013

We booked a room here for four nights via the hotel's Doyle Collection website. We paid top dollar for a small room. Unlike other reviewers here, we did not get upgraded. We have never been upgraded except once at The Taj Lake Palace Hotel in Udaipur. How do these hotels decide who will enjoy an upgrade? There must be some special handshake or facial twitching required at check in?

Before the hotel manager replies that these old houses have to have odd room size configurations, we'll just say our room was small - very small - with a queen size double at the front of the building. There was no traffic noise and the bed was comfortable. There is adequate wardrobe space and good wi-fi. The bathroom was small - best described as efficient? But why in a double room for two people is there only one chair? The answer will probably be that the room was only large enough to accommodate one chair so following the hotel's logic, we were two people put into a single size room?

Otherwise everything worked and the hotel is very well located - just where we needed to be. We did not bother with the very expensive breakfasts which are over £20 per person for typical hotel fare. Instead there are several very nice cafes nearby with an eclectic choice of freshly cooked food for breakfast for less than £10 per person including coffee or tea. Likewise, the hotel restaurant is expensive for dinner - it is better to try somewhere from the large choice of local restaurants just a few minutes walk away.

Would we stay here again? Yes - providing we get a room large enough to fit a bed and two chairs (useful to sit on whilst waiting for the rain to stop or just to have a cup of tea.) If there are no suitable rooms then we would definitely stay elsewhere - after all there is a vast choice in London!

Room Tip: Check room size before booking if there is more than one person.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrandonDublinIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, 29 August 2013
Thank you for posting your recent review. Naturally I was very disappointed to read your comments regarding the room size as each room is very different as we are a series of townhouses joined together. However, we do have many larger rooms within the hotel and can certainly accomodate your request for 2 chairs and more floor space in one of our beautiful rooms. Please do contact me directly on beccy_gunn@doylecollection.com when you are looking to visit London again and I will be delighted to personally look after your booking and ensure you are allocated a room that meets your requirements..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,774 reviews from our community

Traveller rating
    2,084
    528
    118
    30
    14
See reviews for
522
1,152
197
422
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (374)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level 2 Contributor
4 reviews
Reviewed 28 August 2013

My boyfriend and I booked the bank holiday weekend here last minute after our other accommodation plans fell through and ended up being glad the other hotel cancelled our reservation! Very beautifully decorated hotel, clean and modern. The staff were friendly and helpful and the turn down service was a nice touch. I wouldn't recommend the room service, there wasn't anything particularly wrong with it, but it just wasn't to our liking however I suppose it was room service after all! Definitely planning on returning and having a spa weekend!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, 29 August 2013
Thank you for posting your recent review and I am delighted that we were able to help with your last minute reservation. Naturally I was disappointed to read your comments about Room Service and would like assure you that we are currently reviewing our menu to ensure that it meets the needs of our guests. I look forward to welcoming you back next time you are in London and please do contact me directly if I can help with anything on beccy_gunn@doylecollection.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 27 August 2013

I booked a one night stay through the hotel website to celebrate my husbands birthday and its certainly one he will not forget. We checked in effortlessly even though we were early and told we had been upgraded(a first for me). We enjoyed drinks and snacks and the elegant lobby and then headed to our beautiful room, our one year old daughter had been catered for with a travel cot. The room was quirky with a fantastic bathroom complete with a tv and lovely products. The best thing for us was the extras that the hotel provided such as hot towels on arrival and bottled water once you've checked it really is these simple things that make you want to return. We now hope to make this an annual trip to London. Overall a perfect stay- thank you x x

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AthenaLenas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, 28 August 2013
Thank you for writing such a beautiful review and we were delighted to help make your husband's birthday so special and memorable. It is always great to hear when we only meet but exceed the expectations of our guests and thank you for recommeding us. We all look forward to welcoming you back soon regardless of the occassion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 August 2013

This is an excellent hotel. The suite was a good size with a lovely big comfortable bed. Though we looked out onto the street, traffic noise was at a minimum and therefore not a factor.

Cooked breakfast was delicious. In particular the attentiveness and friendliness of the staff was noteworthy.

Given its great setting, tremendous value for money.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, 28 August 2013
Thank you for taking the time to write such a lovely review and we were all delighted that we could make your stay so special. Thank you also for recommending the staff and I am so pleased that you enjoyed breakfast in the beautiful restaurant. We all look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2013

I had afternoon tea with friends at the Aubrey restaurant in the Kensington Hotel. I would highly recommend this hotel for tea. The variety of teas offered was great. The sandwiches and scones were delicious as well. Our group received excellent service from our server, George. He was pleasant, knowledgeable and made sure that our group had every need met.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Sherryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, 27 August 2013
Thank you for taking the time to write such a lovely review on Afternoon Tea here at the hotel. I am so pleased that you enjoyed your afternoon with us and thank you for recommending us. I have passed on your comment to George who was delighted to help make your visit so memorable. We all look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bodo, Norway
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2013

We stay in London for a week twice a year, and has for years stayed at the same hotel in Bloomsbury. Now we became tempted to try the Kensington, by the reviews and offer from "secretescapes". Well, 16. - 23. August in a juniorsuite on the 5th floor, and the room was rather small and with a queensize bed. Busy wallpaper. Low ceiling. Two small windows. Rattling aircondition.
If we had not prepaid, we would have moved to "our" hotel after the first night.
The moral is: Never change routines that work for you.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndUrsus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, 26 August 2013
Thank you for taking the time to write your review following your recent stay. Naturally I was very disappointed to read that you found the room to be small and the decor not to your liking. Every room at the Kensington Hotel is different due to the townhouse layout but I would like to assure you that we have taken your comments seriously and we always act upon every comment made and where possible rectify any points raised. I hope that should you find yourself needing accomodation in the South Kensington area you will contact me on beccy_gunn@doylecollection.com where I would be delighted to look after your reservation and ensure that you are allocated a room that meets your needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
116 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 24 August 2013

I used to live in London and was visiting for 3 days and stayed at The Kensington. It exceeded all expectations.
Staff were exceptional!
The location brilliant.
Rooms very comfortable - the bed great, shower had a huge head, lovely features throughout...
The best way to end our honeymoon!! Thank you so much. We were both so happy to stay and sad to leave! We will return again!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BronMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, 25 August 2013
Thank you for posting such a lovely review and we were all delighted to help make the end of your honeymoon so memorable. Thank you for recommending the hotel and I was so pleased to hear that you found every aspect of the hotel to be so special from the staff to the room itself to our amazing location in South Kensington. We all look forward to welcoming you back next time you are in London.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
South Kensington
The Ampersand Hotel
The Ampersand Hotel
#48 of 1,068 in London
3,235 reviews
South Kensington
The Nadler Kensington
The Nadler Kensington
#57 of 1,068 in London
3,698 reviews
Chelsea
Egerton House Hotel
Egerton House Hotel
#3 of 1,068 in London
1,389 reviews
Show Prices
Show Prices
Show Prices
Mayfair
The Chesterfield Mayfair
The Chesterfield Mayfair
#13 of 1,068 in London
3,177 reviews
South Kensington
Crowne Plaza London Kensington
Show Prices
Show Prices
Show Prices

Been to The Kensington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#36 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Doyle Collection, TravelUp, Hotels.com, Ebookers, Odigeo, Expedia, Priceline, Ctrip TA, TripOnline SA, HotelsClick, 5viajes2012 S.L., getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your The Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kensington Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing