We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Best location”
5 of 5 bubbles Review of The Kensington

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The Kensington
Ranked #35 of 1,089 Hotels in London
Certificate of Excellence
Dublin, Ireland
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Best location”
5 of 5 bubbles Reviewed 3 December 2013

My sister and I stayed here last week and had the best experience. The location is perfect, museums and Hyde park just around the corner, endless drinking and dining options within walking distance, and the South Kensington tube station a ten minute stroll away making the rest of London easily accessible.
The staff are courteous and professional, as well as very knowledgeable and helpful. The hotel itself is elegant and refined. Our room was perfectly proportioned with all the conveniences you would expect from a top-class hotel. Breakfast was delicious and set us up nicely for a day of sight seeing. I would recommend this to anyone travelling to London and am looking forward to returning myself!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grace O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 5 December 2013
Thank you for writing such an amazing review. We are delighted that you have enjoyed every aspect of the hotel. Particularly that you found our location so good and our staff to be so helpful and we are looking forward to welcoming you back to your London home again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,666 reviews from our community

Traveller rating
    1,998
    512
    113
    30
    13
See reviews for
499
1,099
194
411
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (367)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Braintree, United Kingdom
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 3 December 2013

Stayed here for 1 night as were attending a local event.

The hotel is beautiful, the staff are extremely friendly and the reception area was so welcoming on a warm day with mulled wine and amazing christmas fragrances everywhere.

We had a superior room which was nice, very clean and well laid out. As with most London hotels its was very small and the bathroom door kept smacking on the toilet when we opened the door.

The TV could also do with some more channels but the WiFi was free and worked well.

The only really disappointing thing was that we went down for breakfast at around half 9. We were seated quickly and the table was very nicely presented. We both ordered a cooked full english and in the meantime toast and tea was bought to us which was great as we were very hungry.

10 minutes, 20 minutes, 30 minutes later and no breakfast but people around us that had arrived after had received theirs. We tried to get someone's attention but they were running round so much it was near impossible. At one point our waiter looked at our table and walked off to the kitchen, we assumed to see where they were but 15 minutes later after waiting 45 minutes we left without telling anyone as we had a train to catch and there was nobody around to let them know.

We were so disappointed. Mistakes happen we know but the croissant I had to eat at Liverpool street in no way made up for missing my breakfast.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bubbalou-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 5 December 2013
Thank you for taking the time to write your review following your recent stay.
We are pleased you enjoyed your stay and would like to appologise for the issues you encountered during breakfast. We pride ourselves on high standards of service and I was very disappointed to read about your experiences.
Please be assured that I have addressed these issues with our restaurant team I do hope that you will allow us the opportunity to welcome you back. Please contact me directly on andrea_doyle@doylecollection.com as I would personally like to look after your reservation for you and ensure you have a very enjoyable and comfortable stay on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Luis Obispo, California
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

Seriously - this is an awesome hotel with a great staff and very comfortable location. Short walk to Hyde Park, museums right around the corner, tons of food nearby, Kensington Station down the block - really was happy to have gotten to stay here.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glib C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 5 December 2013
Thank you for taking the time to write this wonderful review. It is fantastic to read how much you enjoy staying with us. We have shared your comments with our team and we are all looking forward to welcoming you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athlone, Ireland
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

I often stay in this hotel when I am on business in London.

I like it because it is convenient and the staff are always friendly and courteous .

I was amused to read about the complaint about toast arriving too early to the breakfast table - maybe we could start putting our toast orders in on arrival to avoid disappointment! come on now let's keep it real x ColinD

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCDuffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 5 December 2013
Thank you for taking the time to share your experience . It is fantastic to read how our team make you feel so welcome. I hope we have the pleasure to welcome you back to your London home again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

I recently had lunch with a friend at Aubrey Restaurant. As I work in hospitality I can be rather finicky whenever I go out, but I honestly couldn't say one bad thing. The food was amazing, I had Scallops followed by the Butternut squash salad, it was fresh and flavourful. The service was efficient and knowledgeable. I couldn't have asked for a better meal. I would definitely come back!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 5 December 2013
Thank you for taking the time to write this amazing review. It is fantastic to read how our team have managed to exceed your expectations and make your lunch experience in Aubrey so memorable. I have shared your lovley comments with our chef and we hope to have the pleasure to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Midlands
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

Stayed for one night as part of a theatre trip weekend away. Received a very friendly welcome on arrival at 11am. We were allowed to check in and store our bags in the room before we went sightseeing. Room very clean and comfortable. The bed was extremely comfortable. when we returned to our room after 11pm we found complimentary raspberries, blueberries, pear and a plum. A flask of green tea and shortbread biscuits. The staff were extremely helpful and friendly. we will definately stay there again. hotel is very nice and in a lovely location.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 333Ann33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 5 December 2013
Thank you for writing such a wonderful review. We are delighted that you have enjoyed every aspect of the hotel and particularly that you found our staff so friendly .We believe all our guests need to be treated to the little things that make a difference. We look forward to welcoming you back to your London home again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 28 November 2013 via mobile

It really says something about a hotel when your biggest complaint is that the night porter was a little grumpy. This is a lovely hotel, great service, fantastic food and gorgeous rooms. The staff couldn't do enough to please us and even upgraded us to a suite as we are members of GHA (the group this hotel belongs to.)
Highly recommended.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank CaSch87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 5 December 2013
Thank you for taking the time to write this wonderful review. It is fantastic to read how much you enjoyed your experience with us and that we managed to exceed your expectations. We have shared your comments with all of our team and we are all looking forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
South Kensington
The Ampersand Hotel
The Ampersand Hotel
#43 of 1,089 in London
4.5 of 5 bubbles 3,077 reviews
South Kensington
The Nadler Kensington
The Nadler Kensington
#61 of 1,089 in London
4.5 of 5 bubbles 3,576 reviews
Bloomsbury
The Montague on The Gardens
Show Prices
Show Prices
Show Prices
South Kensington
Crowne Plaza London Kensington
South Kensington
The Bailey's Hotel London
The Bailey's Hotel London
#129 of 1,089 in London
4.5 of 5 bubbles 537 reviews
Mayfair
The Chesterfield Mayfair
The Chesterfield Mayfair
#12 of 1,089 in London
5.0 of 5 bubbles 3,050 reviews
Show Prices
Show Prices
Show Prices

Been to The Kensington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#35 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Doyle Collection, Priceline, Expedia, TravelUp, Booking.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your The Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kensington Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing