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“mixes from the award wining mixologist” 5 of 5 bubbles
Review of The Kensington

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The Kensington
Ranked #35 of 1,089 Hotels in London
Certificate of Excellence
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“mixes from the award wining mixologist”
5 of 5 bubbles Reviewed 21 January 2014

Stayed here recently on a weekend while sightseeing London, very nice comfortable rooms, street views, Museums, clubs like boujis, and cafes and restaurants near this hotel. The staff was really excellent, all very smiley and friendly. I loved Alessandro’s cucumber martinis the best! Such a great cozy bar and he is fabulous. I will definitely come back.

Room Tip: alessandro is the best mixologist
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  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bobbinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 22 January 2014
Thank you so much for this amazing review. Allessandro and all our team are were thrilled to have made your stay so enjoyable. We are so pleased you enjoyed the cozy atmosphere of Aubrey Bar and next time your in town we hope you have an opportunity to try our restaurant.
We look forward to seeing you again soon.
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2,631 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (364)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

This was an excellent Afternoon tea, and they couldn't do enough to make this better experience than it already was, impressed by the scones here. The sponge and fruit cakes were delicious and tasty, The scones were perfectly shaped, fresh yet ever so crumbly. the ambience was just and the lounge wasn't stuffy at all.

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alexandra s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 22 January 2014
Thank you for taking the time to write this fantastic review. We are so pleased you enjoyed the relaxed atmosphere of our drawing rooms and we are delighted to hear that we were able to create such fabulous memories for you. We are all looking forward to welcoming you back again soon to The Kensington Hotel.
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Tunbridge Wells
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

Having had lunch at the hotel a few months ago I decided to stay, as I had another meeting there. Great people in reception and very organised and friendly when I checked in. A good room, after an upgrade and a very comfortable and quiet room. So, I would recommend this hotel to any business person and you will have good, free wifi, excellent food with friendly waiters and a very comfortable lounge area to work from during the day and the evening.

Room Tip: Top floor rooms are very quiet and check the hotel's own website for good rates.
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  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank phil0047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, 20 January 2014
It is always fabulous to read when we exceed guest expectations and delighted when one of guests decide to return to the hotel. Thank you for being your hotel of choice when you returned to London. We are very proud of the hotel and the service we deliver and it is great to read when this is recognised. We all look forward to welcoming you back next time you are up in London.
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London
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

I stayed at the hotel with my wife and 4 other friends. The hotel is very elegant but with a charm all its own, the rooms are really nicely decorated, the food in the restaurant was superb and the cocktails far too tempting. But most importantly the service from the staff was perfect throughout. A thoroughly enjoyable weekend.

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Philip A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, 20 January 2014
We were delighted to be your hotel of choice for your weekend with your friends and thank you taking the time to write such a lovely review. I am thrilled that you found every aspect of the hotel to be so enjoyable from the food in the restaurant to the drinks in our Aubrey Bar. Thank you also for recognising the service from the staff - it is something we are very proud of. We all look forward to welcoming you back next time you are in our neighbourhood.
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Marlborough, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 19 January 2014

We were meeting friends for dinner in Central London and wanted somewhere nice and close to Holland Park. We chose The Kensington and secured a room that was advertised at about £200 in other places. The deal we got was £150 room only which I appreciate is not much in Central London but it was not good at all.

The hotel itself is fine, public rooms all nice, staff seemed friendly but we just wanted a quiet and nice room as we were literally just sleeping there and not using any of the facilities.

The room we booked was on the 5th floor and was simply ridiculous. The bed ( only a double ) took up the entire room, we had to constantly move to get past each other in the room which became almost laughable, the shower room was equally small with the basin, loo and shower all crammed into a room the size of a cupboard.

The walls we're paper thin with TVs in other rooms blaring out all night. There was constant noise late into the early hours with people slamming doors and yelling in corridors. The window in our room looked out over a roof and a wall.

I fully accept that we opted for a standard room but in this case it was simply not of an acceptable standard at all. We will not go back and would not endorse this hotel for a relaxing and enjoyable stay to anyone.

  • Stayed January 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank adsmth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, 20 January 2014
It was with great disappointment that I read your recent review and I am sorry that you felt that the standard room was not to the level you experienced and indeed your overall experience at the hotel was not what you expected. As I am sure you will appreciate we are a townhouse hotel and each and every one of our rooms is very different. Our standard rooms although the smallest in the hotel, still offer all our great amenities including the Nespresso Machine, I-pod docking and complimentary Wifi and are kept to the same standard as the rest of the hotel. As you can appreciate we cannot control the level of our other guests and I am sorry that they kept you awake and I do hope that you reported this to the night team who are always on hand to deal with these situations. I would very much like to discuss this experience with you in person and would ask that you contact me on beccy_gunn@doylecollection.com.
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Dublin, Ireland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

This hotel is in a great location, beside the V&A, the Natural History Museum, South Ken and just a stones throw from Knightsbridge and Kings Rd. The hotel has a beautiful lobby/ drawing room where you can sit and while the hours away, watching people coming and going. And the bar is really very nice, nearly too nice! The staff, without exception, are extremely helpful and polite. Skip the smaller rooms if you can, they are good but the best are the larger ones. Have stayed here several times, and when you put all the parts together, it is a very fine and relaxing place to stay.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BWD4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, 20 January 2014
We are delighted to be your hotel of choice when in London and thank you for taking the time to write such a lovely review. I am so pleased that you enjoy each and every stay with you and thank you for recognising all the staff and the service we provide. We all look forward to welcoming you back soon.
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London, United Kingdom
1 review
5 of 5 bubbles Reviewed 18 January 2014

The hotel is right next to queens gate and south kensington Tube - easy access to gloucester road, Harrods and chelsea, hyde park Park is not far and the street itself,the precincts is lovely and quiet.Inside is the stretched lounge,very elegant. flower pots on top of each table arranged neatly, and photographic books were scattered throughout the hotel.the experience was an absolute work of art.

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tourforsure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, 20 January 2014
Thank you for taking the time to write your recent review and I was delighted that you enjoyed us for afternoon tea at the hotel. Our Drawing Room is certainly the perfect place to relax and enjoy the elegance of the hotel and I was delighted that you enjoyed your tea with us. We all look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#35 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
Reservation Options:
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Also Known As:
Kensington Hotel London

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