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“Delightful and charming”
Review of The Kensington

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The Kensington
Ranked #32 of 1,078 Hotels in London
Certificate of Excellence
Reviewed 7 March 2014

Stayed here for one night,but still really enjoyed my stay.The location is perfect and extremely convenient.The Kensington Hotel met and exceeded my exspectations,I hope I will get the opportunity to stay here again.

  • Stayed: January 2014, travelled solo
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3  Thank Nat h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 10 March 2014

Thank you for choosing to stay with us here at The Kensington Hotel. It was a pleasure to hear that we were able to exceed your expectations during your short stay, as it is vitally important to us all here to strive to provide the best service for our guests. We do hope to welcome you back to the hotel in the future.

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1,848 - 1,854 of 3,042 reviews

Reviewed 7 March 2014

We have just returned from another very memorable stay at the Kensington. I first reviewed this hotel a few years ago after staying at Christmas, which was nothing short of wonderful. I can say again this is a must stay location for antone visiting London as the location is excellent with many bars and restaurants near by plus the added benefit of being a stones throw from the Tube. However all that said the one thing that stand out above all the hotel I've stayed in is the incredible service from all the staff you deal with. London, not being the easiest place to find parking is just one reason why you should use the Kensington. The Concierge took care of my vehicle the minute I arrived and kept the meter topped up meaning I saved money on the private car park around the corner. The check-in staff, so efficient and welcoming without being overly false as is the case in so many other hotels. There really seems to be a genuine delight to see you! The room service is also excellent with nothing to much trouble. Although we never used the restaurant this time I can say that previously the service was again exemplary and I'm sure this has been maintained. Finally, the bar staff! What a great bunch of guys. They really have made our time in the kensington memorablel each time we have stayed. I don't recall all of their names but each one of them delivered such a friendly service and took the time to have some friendly banter which both my partner and I enjoy. I believe Sam was the name of the "mixologist" and he was exceptionally welcoming not to mention the fabulous cocktails, so a special thankyou to him. I suppose overall what makes the stay special is the intimate feel of the hotel which is so seriously complimented by the staff. As I've previously said I wouldnt stay anywhere else. Thankyou so much to all at the Kensington!

  • Stayed: February 2014, travelled as a couple
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5  Thank pup2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 10 March 2014

Thank you for writing such a wonderful review following your recent stay. It was a pleasure to welcome you back to the hotel once again; we were delighted to read that your stay was once again, a wonderful experience. We pride ourselves on the high standards of service we provide for our guests and it is truly motivating for all of us here to read a review so full of praise. We look forward to welcoming you back to The Kensington Hotel in the near future.

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Reviewed 5 March 2014

We stayed here for a short weekend the hotel has a private club/ town house from the outside but as you go inside it’s perfectly comfortable, the luxurious lobby was great for coffee and a morning newspaper , the easiest connection to all the museums and shops, so my tip is that you explore all the museums before going down to Harrods , and to add cherry on the cake is the great service from the likes of George and his colleagues who were all very helpful, the front desk is available every time there was some issue or doubt! A very comfortable hotel and our stay was as great as we had expected it would be, in conclusion, "I would definitely recommend this hotel highly"

  • Stayed: February 2014, travelled as a couple
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3  Thank andy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 6 March 2014

Thank you for choosing to stay with us at The Kensington Hotel
It was a pleasure to look after you and we are delighted you enjoyed our location, the welcome, warmth and service from our staff, in particular the wonderful George, who is a true ambassador for our team Thankyou for taking the time to write about us and for your personal recommendation, this means a lot to us. We hope it wont be long before we can welcome you back to your London home.

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Reviewed 5 March 2014

The hotel was spotless and comfortable and exceptionally luxurious and they make their guests feel welcome right from the entering the door, The location of this hotel in south Kensington is really convenient (5 minutes from the tube station), and I’ll be recommending this hotel to anyone wishing to spend some time in the London area. Excellent communication whenever you need assistance y quick ranging from a bucket of ice to directions around. George was gracious, friendly and very good at his job,also most staff are multi lingual with european languages such as French,Spanish and german , Overall, a perfect experience

  • Stayed: March 2014, travelled solo
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3  Thank vancoo8090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 6 March 2014

It was such a pleasure to read your brilliant review, George is a great ambassador for our team; he absolutely loves to say yes to our guests and will be over the moon when I share your very kind comments with him. We are thrilled you enjoyed our hotel so much and the local area, South Kensington is such a hidden gem , as you mentioned it offers the best museums and galleries, great shopping and world of food experiences all in a stylish and relaxed area of West London. We look forward to welcoming you back again soon.

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Reviewed 5 March 2014

We stayed at the Kensington & everything went really smooth during our stay (booking, check-in and check-out). We really enjoyed our stay at the very nice London town house located inside the lovely south Kensington. The bed is super comfortable and the bathroom clean with luxurious amenities. We loved the neighborhood and the location's proximity to public transit. Thanks to all your lovely staff and to Alessandro for mixing the best cocktails in the evenings

  • Stayed: February 2014, travelled as a couple
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3  Thank bostonstrong14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 6 March 2014

Thank you so much for this wonderful review. To know that you thought so highly of our hotel, our team and our service in particular is incredibly motivating for us all and we are delighted to know that you liked our rooms so much. Your personal recommendation means a lot and we are very grateful for your support. We hope to have the opportunity to welcome you back to your London home again very soon.

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Reviewed 3 March 2014

The accommodations are of a five-star hotel, the location is prime, a short walk to Harrods and Chelsea in west London, and it makes for a delightful stay. Staff were incredibly helpful and accommodating from making the reservation to serving the best meal,drinks and company especially George at the breakfast, This hotel is provides guests with everything they could possibly need, the location is excellent and secure, It was the perfect place anyone to stay, and we will recommend it highly to others. You really cannot go wrong with this hotel and we’ll definitely come again.

  • Stayed: February 2014, travelled on business
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3  Thank edgar f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 6 March 2014

Thank you for taking the time to write this amazing review. It is always wonderful to read when our team have exceeded our guest’s expectations. I have shared your comments with our team , they were delighted that they were able to make your stay so memorable. We are looking forward to welcoming you back to The Kensington Hotel again soon.

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Reviewed 3 March 2014

Alessandro the bar manager and George were the greatest host that i have ever encountered they were really welcoming and made me feel at home. The booking and check-in process was smooth and flawless. The room was perfect, exactly like the photographs. It was very clean and had a great view of queen’s gate the hotel is within walking distance of all of the great places to visit in London and no more than a 3 minute walk to south Kensington station. I would highly recommend this room to couples and solo travelers.

  • Stayed: February 2014
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4  Thank Magic9ners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 6 March 2014

Thank you! What an amazing review and fantastic Kensington experience.
We were thrilled to read about how much you enjoyed your stay from start to finish and particularly pleased to know that you found our service to be so excellent. To know that you felt truly at home and cared for is incredibly motivating for all of us here. George, Alessandro and all our team look forward to welcoming you back to you London home again soon.

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Additional Information about The Kensington

Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#32 Luxury Hotel in London
#33 Family Hotel in London
#50 Romantic Hotel in London
Price Range: £174 - £347 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London

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