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“Smiling service never intrusive for our tea party”
Review of The Kensington

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The Kensington
Ranked #36 of 1,069 Hotels in London
Certificate of Excellence
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Smiling service never intrusive for our tea party”
Reviewed 24 March 2014

What a delightful venue. And what a charming welcome. A friend and I had chosen The Kensington Hotel as a much-need change of meeting place for the annual gathering of some 15 old school friends and the hotel staff had been most friendly and efficient in setting it up. A section of the lounge had been specially reserved for us. Low tables, set amongst comfy armchairs and sofas, were beautifully set with linen napkins and little bowls of freescias. Tasty sandwiches and gorgeous patisseries (including delectable chocolate temptations) were served with smiling attention that was never intrusive. Everyone voted enthusiastically to come here again next year. After the others had gone, the two of us went to the bar for a glass of champagne to celebrate the real success of our suggestion for this change of venue.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Penelope V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 27 March 2014
Thank you very much for choosing The Kensington Hotel for this special occasion. We are thrilled to read how our team were able to ensure your visit was so memorable. Thank you also for sharing this wonderful experience, we know it’s all the little touches that make a difference to our guests.We are delighted that you found us now and hope it won’t be long before you return to your London home again soon.
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Traveller tips help you choose the right room.   Room tips (379)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2014

I had an afternoon off so i decided to collect a bunch of pals to this Hotel, for an afternoon tea The sun was shining and we were sat by the window on a very comfortable arm chair with red velvetty covers ,we sandwiches, scones and clotted cream, all served with on a golden plated stand with 2 cases on each and was well arrayed. I’d highly recommend to go again as the spring flowers blossom also before the brights days go out

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank wady a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 27 March 2014
We were delighted to welcome you for afternoon tea and thank you for taking the time to write your recent review. Our Drawing Room is such a beautiful setting to relax in and Afternoon Tea a speciality of ours, it was great to hear that we were able to create such fabulous memories for you. We all hope that next time you are in our neighbourhood, you will come a dine in our beautiful Aubrey restaurant or indeed stay with us here at the hotel.
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2014

I Went to this hotel one week ago and I think it is the best afternoon tea I have had in London. The servers were professionally attentive while anticipating our needs The sandwiches were delicious with variety of flavours,and I appreciated the fact that we could chose the bread as I’m not really keen on white bread, the raising scones,cakes,pastries very pretty too.
Overall I was impressed and with the standards of service mostly and the hotel offers more value for money.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank adele c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 27 March 2014
Thank you for taking the time to write this wonderful review. It is fantastic to read how much you enjoyed your experience with us and that we managed to exceed your expectations. We have shared your comments with our team and we are all looking forward to welcoming you back to your London home again soon.
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Geneva, Switzerland
Level 5 Contributor
92 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 22 March 2014

I have been privileged to stay at quite a few 5 star hotels thanks to my job, however too often they are high in standards of decor, food and prices but average in warm welcoming service. This hotel should have a very special award for its staff. Whether at reception, the concierge desk, the bar, restaurant or housekeeping all of the staff seem to genuinely enjoy talking with and serving their guests.
My only gripe was the aforementioned wardrobe. I was astonished that in a hotel of this standard that due to the room size and the bed that I could only open one of the doors on my wardrobe.....to be frank it was a bit of a pain. I didn't complain as I literally only slept in my room as I had a packed social calendar but if I return I will be sure to ask for a room where I can open both doors of my wardrobe!

Room Tip: Avoid room 129 if you like to access your wardrobe and if you want a view
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CazzaJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 27 March 2014
Thank you very much for taking the time to share your experience of The Kensington Hotel.
All of our team are very proud to know that you would like to nominate them for” a very special award”; this is very kind of you and extremely motivating for all of us. We are very blessed to have a great team who love to say “yes” and genuinely care for all of our guests. In relation to the issue you encountered in your bedroom I would like to assure you that this matter has been addressed. Please feel free to contact me directly the time you are travelling to London as I would personally like to look after your booking for you. Once again many thanks for your comments and we look forward to seeing you again soon. Kind Regards, Andrea Doyle. andrea_doyle@doylecollection.com
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Sheffield, United Kingdom
Level 5 Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 March 2014

Stayed here with my mum after booking it on secaret escapes and we loved it. The hotel is so classy and perfectly located 5 minutes from the tube in zone1. We had a great weekend and having such a lovely hotel as a base really added something special. We were a little disapointed with the room as we had paid for an upgrade - dread to think what it would have like without one. The bed was comfy and the room was nicely decorated. Nothing too fancy about it. The staff at the hotel were amazing and offered us guidence and a free bottle of water everytime we left the hotel. We were then greated by name asnd asked how our day had been (they remebered what we had planned to do). If the hotel was on offer again we would definately go back.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 22 March 2014
Thank you so much for taking the time to share your wonderful experience at The Kensington. We are so pleased that you have found us now. South Kensington is such a hidden gem, not only is it very well connected for travelling into the city but it also offers a great shopping, the best museums and art galleries and all in a elegant village style only 5 minutes walk from Knightsbridge. Thank you also for you kind words about our service and team, we are genuinely very proud of each one of them. We hope to have the opertunity to welcome you back again soon.
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Aberdeen, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 March 2014

My husband and I, and our little 2 1/2 year old son, stayed here for the weekend in January and had a fabulous time. This hotel is a shooting star - a very special place to stay right in the heart of beautiful Kensington. From the moment we arrived, to the time we left, we felt truly at home - with added comfort and good sense of style and decor. The room was spotless - but what makes this place stand out from the crowd of other luxury hotels is the staff. They were sincere, friendly and not least, very efficient - able to resolve any issue - big or small in no time and alway with a smile. The concierges have to be some of the best in London and this meant that our precious time was perfectly spent. When did you last stay at a hotel where you felt that your custom was highly appreciated and people were working hard to make you feel in heaven? We will come back to this little gem again and again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Polyhymnia9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 22 March 2014
Thank you very much; this is a very beautiful review.
To know that you felt “truly at home” here at The Kensington Hotel has delighted all of us as this is exactly what we strive to achieve for our guests. You have really made our concierge teams day with you kind words and they are very proud to be given the title of “the best in London”. To know that you thought so highly of our hotel, our team and our service in particular is incredibly motivating for us all and we are also delighted to know that you liked our rooms so much. Having Your personal recommendation means a lot and we are very grateful for your support. We hope to have the opportunity to welcome you and your family back to your London home again very soon.
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2014 via mobile

On my mums birthday we went to have tea at the kensington hotel/ private mansion because of the looks inside, it was a fantastic experience in one of the few hotels which provide this level of value. Saorise is amazing and a great server, we are no.1 fan of this fantastic hotel.

Stayed March 2014, travelled with family
Helpful?
3 Thank francis l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 22 March 2014
Thank you for choosing The Kensington Hotel for such a special occasion and for taking the time to write about your experience. It is wonderful to know that Saoirse and our team were able to create such fabulous memories for you and your Mum. We all hope that next time you are in our neighbourhood; you will have the time to come and dine in our beautiful Aubrey restaurant or indeed stay with us here at the hotel. We look forward to seeing you both again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#36 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London

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