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“Wonderful hotel with a prime location” 5 of 5 bubbles
Review of The Kensington

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The Kensington
Ranked #37 of 1,086 Hotels in London
Certificate of Excellence
s.a
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Wonderful hotel with a prime location”
5 of 5 bubbles Reviewed 29 March 2014

We had a wonderful three nights in this hotel. It is located in a very classy area few minutes from harrods yet in a quite area. There are many restaurants and cafés located two minutes walk. The rooms were very clean and the toilets are very well decorated. The staff in this hotel were extremely friendly and helpful especially the room service and house keeping staff but I encountered few problems with the restaurant service during the breakfast and the lobby restaurant service, they were slow and not as efficient
as the other staff in the hotel. I do recommend this hotel strongly and I would definitely consider staying again here.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dr.amal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 2 April 2014
Thank you so much for this wonderful review. To know that you thought so highly of our hotel, our team and we are delighted to know that you liked our rooms and location so much. Thank you also for letting us know about your experience in our breakfast room and lobby and please be assured that this matter has been investigated and addressed. We are delighted to know that you will definitely return to see us again and look forward to welcoming you back to your London home again very soon.
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2,627 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (364)
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English first
Buffalo, New York
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

We just spent the last four nights in a great hotel, The Kensington (Doyle Group), located a five-minute walk from the South Kensington station, a direct ride from Heathrow, and also the site of two other tube lines. The staff is wonderful and attentive. The room we had (323) had two queens (we had our daughter along with us in the room) and was larger than any european hotel room we've ever had. The two elevators were also generous by European standards. The sitting rooms, bar and dining rooms were meticulously decorated and grand. We enjoyed wine by the fire prior to dinner our last two nights, and wondered why we hadn't started that practice earlier... The views from our room weren't great, but the room had windows on three sides, and had a lot of light. Everyone including the maids, concierge, wait-staff and management were kind and engaged. We have nothing negative to report, other than perhaps a 4 out of 5 on the food.

Room Tip: Loved 323 - large and well-lit with many windows.
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wbacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 29 March 2014
What an amazing review, thank you for taking the time to share your experience of the Kensington Hotel with all of our Trip Advisor friends. It is fantastic to read how much you enjoyed all aspects of our hotel, particularly that you found our location so great and our staff to be so attentive. I was really pleased to know that you enjoyed relaxing in our morning room and drawing room. Sitting next to our open fireplace in a cosy armchair with a glass a wine is just the perfect place to be on these cold nights. Your kind comments have been shared with our team and they were all very proud to have made your stay so memorable and are all looking forward to welcoming you back to your London home again soon.
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Eskilstuna, Sweden
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 26 March 2014

We stayed in a total of 4 days at the Kensington Hotel, when we first came the staff were very helpful and we felt very welcomed. Our room was a standard room, it was not big but enough, very clean and nice interior. It had a little coffee machine from Nespresso and you could also make tea if you wanted. We asked to have a dress and a shirt ironed because we were attending a wedding, the staff were again very helpful and we got them about 40 mins later than what I told them at the first place (had to ask to get the clothes) was a bit disappointing but the ironing was made perfectly. I would have given this hotel 5+ if it wasnt for the terrible staff in the Breakfast area, I mean they were very kind and nice, but it seemed like they had no overlook what was going on, the breakfast itself was GREAT! But again the staff brought wrong coffe, the food you ordered was a bit cold (sometimes) and they didnt know what a coffe americano was (I mean I expect that from a high class hotel like this). Except from that our stay was perfekt and i recomend everyone to stay here. The street just outside had a bunch of great restaurants and it is close to the tube and walking distance to a lot of things s well.

Room Tip: We stayed at the second floor, our room had a big air-con machinery right outside and made a lot of...
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Alexandra_swe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 29 March 2014
Thank you for your recent review. I was delighted that you enjoyed our stay with us, particularly that you found our team to be so friendly. It was disappointing to hear about the issues you experienced in our breakfast room and I would like to assure you that these matters have been addressed. Please feel free to contact me directly the time you are travelling to London as I would personally like to look after your booking for you. Once again many thanks for your kind comments and your recommendation , this means a lot to us and we look forward to welcoming you to The Kensington Hotel again soon. Kind Regards, Andrea Doyle
andrea_doyle@doylecollection.com
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Hamburg, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

The Kensington ist an nice hotel. I like the wonderful lobby and rooms in the ground. The staff its always friendly. Our room and bathroom was a little bit to small and the decoration has to be renovated, but otherwise it's tasty and has am warm atmosphere. I'll come back soon!

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank crilotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 27 March 2014
Thank you so much for taking the time to share your wonderful experience at The Kensington Hotel. We are thrilled you enjoyed your stay so much and your continued, future support is incredibly important to us and its is great to know that you will definitely return. We look forward to welcoming you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

What a delightful venue. And what a charming welcome. A friend and I had chosen The Kensington Hotel as a much-need change of meeting place for the annual gathering of some 15 old school friends and the hotel staff had been most friendly and efficient in setting it up. A section of the lounge had been specially reserved for us. Low tables, set amongst comfy armchairs and sofas, were beautifully set with linen napkins and little bowls of freescias. Tasty sandwiches and gorgeous patisseries (including delectable chocolate temptations) were served with smiling attention that was never intrusive. Everyone voted enthusiastically to come here again next year. After the others had gone, the two of us went to the bar for a glass of champagne to celebrate the real success of our suggestion for this change of venue.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Penelope V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 27 March 2014
Thank you very much for choosing The Kensington Hotel for this special occasion. We are thrilled to read how our team were able to ensure your visit was so memorable. Thank you also for sharing this wonderful experience, we know it’s all the little touches that make a difference to our guests.We are delighted that you found us now and hope it won’t be long before you return to your London home again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 March 2014

I had an afternoon off so i decided to collect a bunch of pals to this Hotel, for an afternoon tea The sun was shining and we were sat by the window on a very comfortable arm chair with red velvetty covers ,we sandwiches, scones and clotted cream, all served with on a golden plated stand with 2 cases on each and was well arrayed. I’d highly recommend to go again as the spring flowers blossom also before the brights days go out

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wady a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 27 March 2014
We were delighted to welcome you for afternoon tea and thank you for taking the time to write your recent review. Our Drawing Room is such a beautiful setting to relax in and Afternoon Tea a speciality of ours, it was great to hear that we were able to create such fabulous memories for you. We all hope that next time you are in our neighbourhood, you will come a dine in our beautiful Aubrey restaurant or indeed stay with us here at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 March 2014

I Went to this hotel one week ago and I think it is the best afternoon tea I have had in London. The servers were professionally attentive while anticipating our needs The sandwiches were delicious with variety of flavours,and I appreciated the fact that we could chose the bread as I’m not really keen on white bread, the raising scones,cakes,pastries very pretty too.
Overall I was impressed and with the standards of service mostly and the hotel offers more value for money.

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank adele c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this review, 27 March 2014
Thank you for taking the time to write this wonderful review. It is fantastic to read how much you enjoyed your experience with us and that we managed to exceed your expectations. We have shared your comments with our team and we are all looking forward to welcoming you back to your London home again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#37 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
Reservation Options:
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Also Known As:
Kensington Hotel London

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