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“Excellent in almost every way”
Review of The Kensington

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The Kensington
Ranked #30 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 8 July 2014

The Kensington Hotel is unpretentious and quietly Grand at the same time. We stayed last weekend for my wife's Birthday in London. Easy to find and parked right outside the door. The concierge looked after moving it later the next day. Lovely suite on the top floor. Very comfy bed and all the facilities you would expect in a class hotel. The reception and particularly the Concierge were excellent giving advice on a very nice restaurant locally. Its easy to get into the West end and transport links are very good.

The ambience in the Breakfast room and Bar in the Hotel was friendly and informal and the food was limited but very good quality.
The only advice to the hotel would be the Cocktails are mediocre and the Service at Breakfast was not as attentive as perhaps it could have been. Otherwise top marks. We would definitely stay again

Room Tip: Suite 503 is lovely and quiet with large bathroom
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  • Stayed: July 2014, travelled as a couple
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Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 10 July 2014

We are delighted you enjoyed your stay with us and thank you for taking the time to write this fantastic review. We are so pleased to read how well you were looked after, we certainly do have some real stars who all genuinely enjoy making all our guests feel special. We are very proud of every one of our team members and it is great to receive such wonderful feedback .I hope you will make The Kensington Hotel your home in London and I look forward to meeting your next visit.

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1,667 - 1,673 of 3,043 reviews

Reviewed 6 July 2014

I chose this hotel based on trip advisor ratings. We had a wonderful time there. The location is fantastic and rooms were great for Europe! We had an issue at arrival which was taken care of immediately to our total satisfaction! You couldn't ask for a better neighborhood to be able to walk around, take the Underground, eat at many restaurants etc. We would definitely stay there again. We are family of 6 and we had 3 rooms, doubles for the kids and a deluxe double for my husband and myself. That room was the largest and a wonderful space but even the doubles for the children were roomy. Highly recommend!

  • Stayed: June 2014, travelled with family
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Thank DoubleRSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 10 July 2014

Thank you so much for taking the time to share your wonderful experience. We are so pleased to read how much you enjoyed your stay with us. I have to agree, the area of South Kensington ticks all the boxes, not only are we walking distance from all the best museums and parks for the children but has great restaurants and fabulous stores for Mum and Dad. I would like to thank you also for your kind comments about our team, they are all delighted that they were able to make you feel so special and hope it won’t be long until you next visit to The Kensington Hotel.

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Reviewed 1 July 2014

After so much research, we finally decided on the Kensington Hotel due to mixture of great reviews and good prices. We stayed three nights, taking the Eurostar from Paris. Taxi was St. Pancras was about 25 pounds. Hotel is lovely, as is the staff. Max saved us some time and money on tickets for the Big Red Bus (don't recommend), the London Eye (fast pass is worth it) and the Tower of London. Vincent had a wonderful restaurant recommendation for British food (Bumpkins).

Our first room was right by the elevator, though we had e-mailed that we wanted a quiet room. The front desk person was reluctant to move us, but a manager walked us to room 428 to see if it was acceptable. So funny. It is all the way at the back and then you walk down about 8 stairs. This room was exactly what we wanted. Bed was comfy and room was very quiet.

No complaints after we were moved to the new room. Note that taxi to Heathrow was 60 pounds. Ouch, but still worth it.

Room Tip: We recommend 428 if you want a really quiet room. Bath is small but everything worked fine.
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  • Stayed: June 2014, travelled as a couple
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4  Thank Lazydayz-Tampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 10 July 2014

Thank you very much for taking the time to write this review. It was a pleasure to have you with us and to know that you thought so highly of our hotel, our team and our service in particular is incredibly motivating for us all. We are also delighted to know that you liked our rooms so much and It is always wonderful to read when our team have exceeded our guest’s expectations. I have shared your comments with Vincent and he and all the concierge team who were delighted that they were able to make your stay so memorable. We are looking forward to welcoming you back to The Kensington Hotel again soon.

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Reviewed 30 June 2014

The hotel overall is very nice. However when you book online you never really know what you will get. I booked what was billed as a "Superior Room". So I guess I was thinking it would be pretty good. However Superior in London must have another definition. Maybe I'm out of touch with how much I need to spend to get a room. Basically we got a room on the top floor, level 5. This level of the building would most probably have been the servants sleeping quarters in what was probably an old London Terrace house. Essentially the roof line and internal ceiling line is cut away so that the walls slope inwards. This results in low head room , especially when negotiating the end of the double bed. Getting into the bathroom was a funny one also. The door only opened to give about 400mm between the corner of the vanity and the opened door! Seriously these rooms are smaller and more pokey than most hotel rooms in Tokyo which has one of the worlds highest price/ sq meter costs. Believe me no room to swing a "cat". They would have done better to leave the area as servants quarters or for services than converting them into rentable hotel rooms. The hallway connecting all the rooms to the lift area, while undoubtedly meeting London Council requirements , was just over a meter wide and 1.9m high maybe a bit less, so you should get the picture. There was the maids service trolley in the hall when we were taken to our room, and the porter had to let us go on ahead, then move the trolley back past the lift area , just so he could then get our bags along the hallway!
Next time if I return to London will be more careful in room selection.
Apart from this , location and proximity to Tube, pubs etc was good.

Room Tip: Ask what the room size is, or specifically request not on floor 5.
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  • Stayed: June 2014, travelled as a couple
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Thank 405Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Small but perfectly formed - that's the refurbished Kensington Hotel just a short stroll from Chelsea's King's Road.
Its service could not be faulted; nothing was too much trouble for the charming, mostly Irish, staff. In fact, the concierge valet-parked our car overnight for just £5 - in the heart of London! - and brought it round next morning ready for our departure.
My husband and I agreed that breakfast, individually served at our table in the lounge, was the best we had ever had in a hotel. Interesting and unusual dishes and juice cocktails were all available, freshly prepared to order, as were the more typical English breakfast choices. All absolutely delicious!
Our room was quite small, but both it and the bathroom were beautifully designed and presented.
There was even a Nespresso coffee machine - what style!
This is going to be our home from home in London from now on.
A delightful experience in every way.

  • Stayed: June 2014, travelled as a couple
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2  Thank neets22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

We stayed here for one night but wished it had been longer. Great location, lovely hotel (room a little on the small side but very well appointed and comfortable) and very friendly and efficient staff.

  • Stayed: June 2014, travelled as a couple
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1  Thank cookie55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 16 July 2014

Thank you so much for your wonderful review from your stay at The Kensington. I was delighted to hear that you found all our staff both friendly and efficient. We very much hope to welcome you back for longer on your next visit to London!

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Reviewed 26 June 2014

We enjoyed a lovely five night stay at the Kensington Hotel. It's a beautiful hotel in a great location with professional and attentive staff. Our room was nicely furnished, linens luxurious and bed very comfortable. Nightly turndown service includes a sweet treat which was fun to find. Wifi worked flawlessly during entire stay! Gym is nicely equipped and was spotless. Excellent experience.

Stayed: June 2014, travelled with family
4  Thank SJRWC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrea D, Manager at The Kensington, responded to this reviewResponded 28 June 2014

Thank you so much you for taking the time to share your experience of the Kensington Hotel with all of our Trip Advisor friends. It is fantastic to read how much you enjoyed all aspects of our hotel, particularly that you found our staff to be so attentive. Your kind comments have been shared with our team and they were all very proud to have made your stay so memorable. We are looking forward to welcoming you back to your London home again soon.

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Additional Information about The Kensington

Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#23 Family Hotel in London
#30 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range: £173 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London

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