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Review of The Kensington

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The Kensington
Ranked #32 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 9 August 2014

Four nights in August in hot London and the hotel was, except for minor niggles with forgetful wait staff, exceptional. On arrival, the welcoming smiles from reception, apologies for the room not ready - we did arrive early and advice about a great pub for lunch - "this is my favourite" offers Gillian were a very good start. The location, a short walk to the South Ken Tube, with plenty of restaurants and pubs and easy access (Oyster Card essential) to every part of London is perfect. Rooms spotless and most comfortable. Bathroom elegant and amenities excellent. Definitely would go back as first choice.

Room Tip: No noise problems inspite of location over busy Old Brompton Road
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frits P, Manager at The Kensington, responded to this reviewResponded 14 August 2014

We are delighted you enjoyed your stay with us and thank you for taking the time to write this fantastic review. We are so pleased to read how well you were looked after, we certainly do have some real stars who all genuinely enjoy making all our guests feel special. We are very proud of every one of our team members and it is great to receive such wonderful feedback .I hope you will make The Kensington Hotel your home in London and I look forward to meeting your next visit.

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1,582 - 1,588 of 3,006 reviews

Reviewed 8 August 2014

My wife and I stayed here overnight as it was a great location for shopping in South Kensington / Knightsbridge.
Upon arrival we were impressed with the boutique style of the hotel. The reception staff were efficient polite and very helpful.
We had a deluxe room which was nicely dressed with a very decent size bathroom including a bath and separate shower.
While in the room we could hear squeaky floor boards upstairs which were quite noticeable. We contacted reception and they offered to get this looked into. When we left for dinner Amy the guest relations manager then offered us another room, but as we had unpacked we said we decided against this. She then offered to hold this room should we change our mind.
In the morning we went for breakfast and Amy came to see us to see how the stay was, which was very personable.
The breakfast was disappointing with the service being a little slow and the food not so great for this standard of hotel.
Upon arriving home we had an email from Amy explaining that the maintenance staff were looking in to the noise issues from the floor above and has personally offered to look after any future bookings.
To summarise, great hotel with a few minor issues that the staff went above and beyond to try and resolve. Amy is a great asset to the hotel as is the friendly concierge. We would be happy to stay again and would recommend to friends and family

Room Tip: Deluxe room is a good size for a central London hotel
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

The location was perfect, South Kensington is a lovely aerea. The service from front of house staff was exceptional. The rooms were well appointed. The only complaint would be that the rooms were suprisingly small for the price.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank PeterLodwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frits P, Manager at The Kensington, responded to this reviewResponded 14 August 2014

It is always great to read such wonderful feedback about our service and our team are delighted to have been able to make you feel so comfortable. We look forward to welcoming you back again soon.

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Reviewed 7 August 2014

While the hall may be narrow and the elevator small, the service was exceptional. The room was very comfortable and I liked that it was walking distance to the subway. Also the drive to the airport was easy.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Macy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frits P, Manager at The Kensington, responded to this reviewResponded 15 August 2014

Thank you very much for this amazing review and your recommendation. I am so pleased you enjoyed your experience and found our location to be so great for business and visiting London. We look forward to seeing you on your next trip.

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Reviewed 7 August 2014

We arrive here in the morning, dog tired after taking the red eye from Canada. Even though we were there well before check in time, the staff went out of their way to locate a quiet room so we could get some sleep. The bed was super comfortable, excellent linens and AC worked great. We inquired about some ice in our room and they delivered a large bucket of ice to our room while we were out. The breakfast included with our room was excellent. Location is great, close to lots of restaurants and pubs. After our stay they followed up with several emails, looking for feedback on our stay. The only small complaint was the size of the bathroom did not allow us to follow open the bathrrom door. Not a big deal as it is an old hotel and your are in central London. The price we paid was more than reasonable for the area. Highly recommended.

Stayed: July 2014, travelled as a couple
Thank Crewze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Thoroughly enjoyed our weekend stay at the Kensington Hotel. A large party of 9, including children and grandparents, the hotel exceeded our expectations. A wonderful location which enabled us to walk to our show in the Royal Albert Hall on a lovely summer evening. The children were particularly well catered for with little additional treats. Staff were very friendly and helpful but most of all, there was a lovely relaxing atmosphere. The family room was very spacious with all we required on hand. Would love to visit again.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
4  Thank 51ACL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

The hotel is close to South Kensington station, which means that the museums, Knightsbridge, Kings Road are all within walking distance. The rooms re comfortable, the bar/ dinner area quite relaxing, the staff attentive and friendly. Compared to similar hotels in the area I found the rates quite good. Definitely recommended.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Roberto O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Kensington

Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#32 Luxury Hotel in London
#33 Family Hotel in London
#50 Romantic Hotel in London
Price Range: £183 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London

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