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“Go on, spoil yourself”
Review of The Kensington

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The Kensington
Ranked #34 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 11 August 2014

Stayed for just one night (alas) in early August. Can't wait to return. Spacious well appointed room with good AC ( actually had HOT weather - amazing ). Gorgeous communal areas, bar, restaurant, lobby, gym etc. all has the air of an exclusive gentleman's club. ( No not that type of club, the respectable type..). Impeccable service, great location. Staff really can't do enough to make your stay special. Great value for the standard offered, if in London on business or holiday, I defy you to find better for the price. Don't hesitate, just book it>

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank TPG54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frits P, Manager at The Kensington, responded to this reviewResponded 14 August 2014

Thank you! We are delighted to know how much you enjoyed every aspect of our hotel. We hope you will stay longer too on your next visit to your London home.

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1,464 - 1,470 of 2,891 reviews

Reviewed 11 August 2014

A reasonable hotel with some positives and negatives to match. A beautifully furnished hotel both in reception and rooms alike. The concierge is excellent and this makes a huge difference. Lovely refresher towels on checkin and bottles of water on check out. That's where it ends.

The room was quite large and had a good size bathroom. With all that bathroom space why they make the shower half a meter wide I have no idea...

On the first day we arrived we were not allowed to rest! Firstly someone arrived at our door offering some club membership whilst we were trying to get some shut eye, and then once awake and in the shower the maintenance man simply let himself in waking up my partner and well actually giving us quite a fright! A few hours later the LOUD fire alarm went off, again waking us up and alarming us at the same time. We called reception to find out what was going on and were told please ignore it, they are testing things. Perhaps a heads up is a good idea and how about doing the test at mid day????

We had late night restaurant bookings at a few Gordon Ramsay restaurants and hence left around 21:00, no turn down service was therefore done even though I informed them of this when leaving. That's just not going the extra mile at all...

The rooms are loud, we specifically requested in advance a quiet room but due to the plumbing going all night and the fact that anyone walking in the corridor causes a large creaking sound up the walls it seems rather unlikely to get one.

Excellent location though and good turn down service when it is done.

Room Tip: Ask for a room far away from the elevators, it may help? Lock your doors!!! :-)
  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Reviewer4477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frits P, Manager at The Kensington, responded to this reviewResponded 15 August 2014

Thank you for your recent review. I was delighted that you enjoyed our stay with us, particularly that you found our concierge team to be so friendly. It was disappointing to hear about the issues you experienced and I would like to assure you that these matters have been addressed. Please feel free to contact me directly the time you are travelling to London as I would personally like to look after your booking for you. Once again many thanks for your comments and we look forward to seeing you again soon.

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Reviewed 10 August 2014

This hotel knows service...from helping me book tickets to Wimbledon, arranging airport transfers, booking dinner reservations, this concierge staff is the tops! Max, Marthign, Chanchal and Julian at the front desk made our stay just perfect! The rooms were nice, but it's the staff that makes this hotel and its location. Looked forward to returning to this lovely neighborhood after a long day of playing tourist. The are many pubs and nice restaurants all in close proximity. It was a treat to be able to walk to a local restaurant and not have to deal with any transport ion, although it is super easy to maneuver the underground. I must mention the extraordinary grace and concern that Max took with an elderly woman who was lost. He was able to track her family down. She had been missing for 2 days! It was truly the most dear action I have witnessed in many years. Having people care about people! Congratulations to The Kensington Hotel!

  • Stayed: June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank lisaleslie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frits P, Manager at The Kensington, responded to this reviewResponded 14 August 2014

Thank you for taking the time to write this amazing review. It is always wonderful to read when our team have exceeded our guest’s expectations. I have shared your comments with Vincent and he and all the concierge team were delighted that they were able to make your stay so memorable. We are looking forward to welcoming you back to The Kensington Hotel again soon.

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Reviewed 10 August 2014

The location, facilities, and staff were outstanding. This is an ideal hotel to stay for a trip to London to see both local sites as well as plan day excursions to Bath, Windsor, Althorp and others. It is a simple walk through a lovely neighborhood to both the South Kensington Tube station (5 min) and to Kensington Gardens/Kensington Palace (15 min...just might see Kate, William and George), and a few free museums (10min to Natural history museum and Victoria and Albert Museum)

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Kevin & Kelly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frits P, Manager at The Kensington, responded to this reviewResponded 14 August 2014

Thank you so much for taking the time to share your wonderful experience. We are so pleased to read how much you enjoyed your stay with us. I have to agree, the area of South Kensington ticks all the boxes, not only are we walking distance from all the best museums and parks f. I would like to thank you also for your kind comments about our team, they are all delighted that they were able to make you feel so special and hope it won’t be long until you next visit to The Kensington Hotel.

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Reviewed 10 August 2014

Stayed for 1 night for a business trip. Lovely room on top floor, very small but adequate for just myself. Great location walking distance to shops although Kings Street was quite a long walk! Got the tube back. Staff very attentive and friendly. Didn't have breakfast or food. Would definitely return.

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
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1  Thank Vicky2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frits P, Manager at The Kensington, responded to this reviewResponded 14 August 2014

Thank you for taking the time to write this wonderful review. It is fantastic to read how much you enjoyed your experience with us and that we managed to exceed your expectations. We have shared your comments with our team and we are all looking forward to welcoming you back to your London home again soon.

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Reviewed 9 August 2014

Four nights in August in hot London and the hotel was, except for minor niggles with forgetful wait staff, exceptional. On arrival, the welcoming smiles from reception, apologies for the room not ready - we did arrive early and advice about a great pub for lunch - "this is my favourite" offers Gillian were a very good start. The location, a short walk to the South Ken Tube, with plenty of restaurants and pubs and easy access (Oyster Card essential) to every part of London is perfect. Rooms spotless and most comfortable. Bathroom elegant and amenities excellent. Definitely would go back as first choice.

Room Tip: No noise problems inspite of location over busy Old Brompton Road
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frits P, Manager at The Kensington, responded to this reviewResponded 14 August 2014

We are delighted you enjoyed your stay with us and thank you for taking the time to write this fantastic review. We are so pleased to read how well you were looked after, we certainly do have some real stars who all genuinely enjoy making all our guests feel special. We are very proud of every one of our team members and it is great to receive such wonderful feedback .I hope you will make The Kensington Hotel your home in London and I look forward to meeting your next visit.

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Reviewed 8 August 2014

My wife and I stayed here overnight as it was a great location for shopping in South Kensington / Knightsbridge.
Upon arrival we were impressed with the boutique style of the hotel. The reception staff were efficient polite and very helpful.
We had a deluxe room which was nicely dressed with a very decent size bathroom including a bath and separate shower.
While in the room we could hear squeaky floor boards upstairs which were quite noticeable. We contacted reception and they offered to get this looked into. When we left for dinner Amy the guest relations manager then offered us another room, but as we had unpacked we said we decided against this. She then offered to hold this room should we change our mind.
In the morning we went for breakfast and Amy came to see us to see how the stay was, which was very personable.
The breakfast was disappointing with the service being a little slow and the food not so great for this standard of hotel.
Upon arriving home we had an email from Amy explaining that the maintenance staff were looking in to the noise issues from the floor above and has personally offered to look after any future bookings.
To summarise, great hotel with a few minor issues that the staff went above and beyond to try and resolve. Amy is a great asset to the hotel as is the friendly concierge. We would be happy to stay again and would recommend to friends and family

Room Tip: Deluxe room is a good size for a central London hotel
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Kensington

Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#50 Romantic Hotel in London
#204 Luxury Hotel in London
Price Range: £186 - £355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London

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