Upon arrival we were given a superior twin room. The bathroom was so small that you could not fully open the bathroom door as it bashed into the toilet, nor could you open the shower door as it also bashed into the toilet. Tiles on the bathroom floor were loose and the room was not at all like the gorgeous pics displayed on the website. I repeatedly called the front desk and was told they would call back in 5 minutes - 30 minutes later I went down to the front desk and was told - quite nastily - that there was not availability for a change and that rooms in London are small. I was not happy! But the next day - the wonderful day manager offered us a new room - absolutely gorgeous - and large with a beautiful bathroom - she could not have been more pleasant to deal with and even sent along a hand written note of apology with passes to the Victoria and Albert Museum exhibits. I was so impressed with their customer service and will definitly stay there again and will also stay at other Doyle properties.
- Official Description (provided by the hotel):
- Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more less
- Reservation Options:
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- Also Known As:
- Kensington Hotel London