I booked a deluxe room but I had a stardard one which had no desk, no sitting area, no bath spa and above all was very small and very noisy and was clearly not the room described in internet. Also i had no excuses but I had to fight and wait and fight and wait before getting a very cheap discount as i had paid for the deluxe. But above all the worst was that instead of changing into the room i had booked and paid for, or instead of excusing themselves, they made me felt like the bad bothering customer. I had to wait 30 minutes, while my taxi was waiting too, in order to have 30 pounds of discount ! Never again. The location is good but there are many hotels in the surroundings where the service is a lot better.
I was also charged 5 pounds for a glass of tab water.
- Official Description (provided by the hotel):
- Today’s rock’n’roll hotel is less about threats of incidental bodily harm and more about a glamorously decadent atmosphere, and the new model is a place like the Sanctum Soho.Here it means a dash of modern minimalism, a sprinkling of baroque opulence, and an emphasis on the darker end of the color palette. The in-room electronics are totally up to date, while some throwback touches are retained for atmosphere’s sake. It’s a twenty-four-hour hotel with a liberal, tolerant service concept; what you want, you’ll get, without so much as a raised eyebrow. In that, it’s not so fundamentally different from some of London’s more conservative luxury hotels — it just feels naughtier. ... more less
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