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“Good, but not great”
Review of Sanctum Soho Hotel

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Sanctum Soho Hotel
Ranked #529 of 1,077 Hotels in London
Reviewed 23 January 2012

We stayed at the Sanctum for one night when visiting London in January. Its position just off Regents street is perfect, and the price was reasonable for such a position.
The porter is a quirky scot in a bowler hat who creates a good first impression. He told us not to worry if we had forgotten our bathers and most people in the hot tub don't bother ! We didn't test this out. The small bar/terrace was still open, and happy to serve us coffees at 3.30am which a lot of hotels aren't, but the counterside to this, is that there is the noise of people coming and going throughout the night, and the rooms are not soundproofed well enough. If you need a restful haven in central London, then this is NOT for you, otherwise, its a fun place to stay just for one night.

  • Stayed: January 2012, travelled as a couple
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1  Thank Jon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 January 2012

Nice small hotel with perfect location for shopping and restaurants.
Very nice and helpful staff.

  • Stayed: January 2012, travelled with family
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Thank IngerPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

Not quite as it looks on the internet. Its does have a great bohemian decor style, but all the promises when booking did not emerge on our stay. We bought a 'Winter Package' with one night costing £331, the only extras included in this were breakfast and a glass of champagne -so I expected perfection. I didn't get anywhere near it. Our package promised a street view room - we got a dark room with windows facing into the neighboring office block wall 6 feet opposite, and its air conditioning units. The room decor is fun at first sight, but the fixtures and fittings are not brilliant quality. Wobbly bathroom taps, missing lampshades, bedsheets with holes in, Aircon that doesn't really work properly and a "24 hour" rooftop bar that never seemed to be open. Our free champagne was like fizzy vinegar (couldn't drink it) and we waited over 10 minutes to be even acknowledged in the downstairs bar to get it - despite being the only 2 customers in the room at the time. On the plus side, the beds are very comfy, the reception and concierge staff very helpful and polite and the breakfast was generous and tasty. If this was a £95 a night standard hotel, I'd have no complaints, but it claims to be a top London boutique hotel and charges prices way above its ability to deliver.

Room Tip: I'm not sure about the upper floors, but the 1st floor is very noisy as sound travels up from th...
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  • Stayed: December 2011, travelled as a couple
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1  Thank Damunchkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2011

Stayed at the Sanctum Soho for a shopping week-end late November. The hotel is literally a 1 minute walk from Regent Street, the more upscale option to shopping in Oxford street. We gladly had a room not facing the street, not because the look outside the window would have been onlooking anything else but the shabby wall of the building next door, but there is a late night bar adjacent to the Sanctum Soho which means a lot of noise. The room was ok, but quite small, even for London standards. Also, it was dimly lit which did not help. In contrast, the bathroom was spacious, bright and well designed. When it comes to service, although the staff was friendly, they were mostly clueless with the exception of the somewhat excentric concierge. The receptionnist forgot to fetch our luggage from the room on departure day, failed to hail a cab when all you needed to do was stand in the street for 2 minutes. Compared to places like Number Sixteen and the Knightsbridge Hotel, the Sanctum Soho lacks the sophistication and the noble understatement that I appreciate in hotel staff and equipment. Although there is a rooftop bar, try to avoid it - you wil not only be charged a hefty service fee, but also a "tray charge" besides the not-so-cheap prices for food of poor quality, even if you just opt for a Pizza or some Chips with your drinks. And it's actually a tent-like, closed structure, rather than an open sky hideaway... although this might be an effect of staying there in November. All in all, not worth the considerable amount of money we spent.

Room Tip: Go for a room that does not face the street.
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  • Stayed: November 2011, travelled as a couple
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1  Thank mikehofer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2011

I stayed here for two nights on business and it worked fine for me being on my own as it was close to where I had my meetings.

Hotel is dark, with a rock 'n roll kitsch as its theme (think faux diamond encrusted door handles). The room I had was pretty small - nice bed though (very comfortable) - bathroom is small and non-descript. The location is right on Carnaby Street with Regent St and Oxford St just beyond that - so it is very convenient for central London and shopping.

I think if you are here to shop and party and want a crash pad, this would work fine or if you like more alternative hotels with their own particular vibe - it was ok for a short business stay but I would likely stay somewhere more business-oriented next time and wouldn't really recommend it to business travelers.

Staff were pretty nice apart from whoever answered the room service phone with a not so friendly and rather demanding "Yes?!"

  • Stayed: December 2011, travelled on business
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1  Thank johngie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2011

If anyone is fooled by the hotel's own marketing bluff, it is his/here own fault. This hotel barely makes the standard of a UK B&B, for 10 times the price. Its location is good for West End, but the services are light years from what I would call a reasonable 5 star hotel. Its only real attraction is its roof terrace, which is theoretically only accessible by the hotel elevator, which in turn only works with the room keys. In reality, it is normally rented out on exclusive basis, so even if you pay 300-500 pounds per night, you would not be able to access it. During my three days stay I have been plainly thrown out by the bar staff on two evenings: as a compensation, I was offered to come back after 11pm, if I want.
Small things, that it took me 15 minutes to get a bottle opener, which was not provided to the minibar, or that my laundry has not been carried to my room but had to pick it up myself (two hours after it should been delivered) are not even worth mentioning.
The management of this hotel reinvented the hotel business, by selling virtual (i.e. non-existent) services for very real and bizarrely expensive prices.
This was clearly my last stay in this hotel and I strongly advise anyone to think twice before booking this hotel. There are numerous alternatives within 5 minutes walking distance, which offer much better service, and value the paying customer for lower prices, as opposed to Soho Sanctum, where you can feel like dirt on the management's shoes.

Room Tip: Run from this hotel as fast as you can
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  • Stayed: December 2011, travelled on business
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1  Thank Janos62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2011

I booked a deluxe room but I had a stardard one which had no desk, no sitting area, no bath spa and above all was very small and very noisy and was clearly not the room described in internet. Also i had no excuses but I had to fight and wait and fight and wait before getting a very cheap discount as i had paid for the deluxe. But above all the worst was that instead of changing into the room i had booked and paid for, or instead of excusing themselves, they made me felt like the bad bothering customer. I had to wait 30 minutes, while my taxi was waiting too, in order to have 30 pounds of discount ! Never again. The location is good but there are many hotels in the surroundings where the service is a lot better.
I was also charged 5 pounds for a glass of tab water.

Room Tip: choose another hotel !
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  • Stayed: November 2011, travelled with family
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1  Thank unhappycustomer802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sanctum Soho Hotel

Address: 20 Warwick Street, London W1B 5NF, England
Region: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #529 of 1,077 Hotels in London
Price Range: £170 - £477 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctum Soho Hotel 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Today’s rock’n’roll hotel is less about threats of incidental bodily harm and more about a glamorously decadent atmosphere, and the new model is a place like the Sanctum Soho.Here it means a dash of modern minimalism, a sprinkling of baroque opulence, and an emphasis on the darker end of the color palette. The in-room electronics are totally up to date, while some throwback touches are retained for atmosphere’s sake. It’s a twenty-four-hour hotel with a liberal, tolerant service concept; what you want, you’ll get, without so much as a raised eyebrow. In that, it’s not so fundamentally different from some of London’s more conservative luxury hotels — it just feels naughtier. ... more   less 
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