After seeing this hotel on TV recently, I thought it looked like a great, trendy place to go so booked a deluxe room for a Saturday night. We were told when booking that full pre payment had to be taken when booking "because of the olympics"..so I agreed and paid almost £400 in advance for a dark, dingy, small room with cheap fittings. We were told there was a private function on the roof terrace from 6pm which would go on till about 1am. One of the big attractions of this hotel was the rooftop bar so it was disappointing that we couldn't use it. We used the bar downstairs before venturing out in the evening but were shocked that there was no one else in there, there was no atmosphere at all and we also baffled as to where the 70 guests were that were supposedly taking over the rooftop bar! Anyway, after a lovely dinner out in Mayfair we returned to the hotel at around 10pm and decided to have a final drink before getting some sleep. Again, the bar and restaurant were completely deserted but it seemed to take 15 minutes before someone even took our order. It then took until 3am to get to sleep due to incessant noise from the rooftop bar (i'm guessing the 70 guests showed up in the end...), only to be woken up at 5am by a lorry unloading scaffolding outside! By this point I was very very angry and very very tired. We headed to breakfast at 8.30am to again find the restaurant deserted (we were the only table...) and asked for a toasted bagel with jam to be told they had run out of bagels (this is central London, go and buy some!!) so ordered toasted muffins instead which didn't show up for 15 minutes, along with some muesli and yoghurt (which was very nice) and a 'seasonal fruit platter' which never showed up. When I asked the waitress where the fruit platter was she went to the kitchen to ask but by the time it was ready we had finished our breakfast and and had to leave. Upon checkout we weren't even asked if we had enjoyed our stay, so I was relieved when I walked out of the door to leave and hope never to return. It really is a real shame, as the concept is very good but it is just lacking in so many areas.
- Official Description (provided by the hotel):
- Today’s rock’n’roll hotel is less about threats of incidental bodily harm and more about a glamorously decadent atmosphere, and the new model is a place like the Sanctum Soho.Here it means a dash of modern minimalism, a sprinkling of baroque opulence, and an emphasis on the darker end of the color palette. The in-room electronics are totally up to date, while some throwback touches are retained for atmosphere’s sake. It’s a twenty-four-hour hotel with a liberal, tolerant service concept; what you want, you’ll get, without so much as a raised eyebrow. In that, it’s not so fundamentally different from some of London’s more conservative luxury hotels — it just feels naughtier. ... more less
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