We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Could be so much better...VERY disappointed”
Review of Sanctum Soho Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sanctum Soho Hotel
Ranked #509 of 1,081 Hotels in London
Reviewed 29 July 2012

After seeing this hotel on TV recently, I thought it looked like a great, trendy place to go so booked a deluxe room for a Saturday night. We were told when booking that full pre payment had to be taken when booking "because of the olympics"..so I agreed and paid almost £400 in advance for a dark, dingy, small room with cheap fittings. We were told there was a private function on the roof terrace from 6pm which would go on till about 1am. One of the big attractions of this hotel was the rooftop bar so it was disappointing that we couldn't use it. We used the bar downstairs before venturing out in the evening but were shocked that there was no one else in there, there was no atmosphere at all and we also baffled as to where the 70 guests were that were supposedly taking over the rooftop bar! Anyway, after a lovely dinner out in Mayfair we returned to the hotel at around 10pm and decided to have a final drink before getting some sleep. Again, the bar and restaurant were completely deserted but it seemed to take 15 minutes before someone even took our order. It then took until 3am to get to sleep due to incessant noise from the rooftop bar (i'm guessing the 70 guests showed up in the end...), only to be woken up at 5am by a lorry unloading scaffolding outside! By this point I was very very angry and very very tired. We headed to breakfast at 8.30am to again find the restaurant deserted (we were the only table...) and asked for a toasted bagel with jam to be told they had run out of bagels (this is central London, go and buy some!!) so ordered toasted muffins instead which didn't show up for 15 minutes, along with some muesli and yoghurt (which was very nice) and a 'seasonal fruit platter' which never showed up. When I asked the waitress where the fruit platter was she went to the kitchen to ask but by the time it was ready we had finished our breakfast and and had to leave. Upon checkout we weren't even asked if we had enjoyed our stay, so I was relieved when I walked out of the door to leave and hope never to return. It really is a real shame, as the concept is very good but it is just lacking in so many areas.

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank englishrose1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (635)
Traveller rating
Traveller type
Time of year
Language
  • More languages

476 - 482 of 635 reviews

Reviewed 23 July 2012

There is so much to like about this hotel... the location, the rock edge, the very comfortable bed, but no matter how much I wanted to love it, it just fell really short of five stars.

One of the main selling points of the hotel was the 24 hr roof terrace bar, in fact it is one of the main reasons we chose to stay at Sanctum. On arrival we were told that it was hired out for the night but guests could go up there at 1am (would have been nice to have had advance warning before we arrived, to be honest). When we did arrive up there after 1am, the place was an absolute mess with drunken non-guests reeling about. OK, it's Saturday night and perhaps to be expected, but you could see staff were irritated and guests were irritated... it just was not the luxury experience we were paying for.

Don't get me started on breakfast. On arrival we were told that there were no sausages or spinach at all that morning (I'm a Londoner, there are so many places to buy sausages, what??). The food that did turn up after 40 minutes was then pretty cold. Apparently the chef doesn't take warmly to returned food... but then again, he didn't seem to know how to toast a muffin either, so hey hum!

As mentioned before, the location is perfect, GREAT! But five star prices need a five star experience... it was just a bit disappointing!

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NicsB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this reviewResponded 8 August 2012

Dear Sir, thank you very much for giving us your feedback.
We are now always keeping an area on the roof for residents unless the booking was made in the past (3 functions left). We also hired a new breakfast chef since some feedback we had from guests.
We would be delighted to have you again with us and feel free to contact me directly.
We look forward welcoming you very soon again!
Paul-Eric Licari

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

We stayed here when going on a theatre trip and it's great location just off regent street but we couldn't hear the hustle and bustle of it.

It's a very modern and vibrant hotel and the room was finished nicely and had a huge bathroom.

It is a expensive stay but most places in London are, so compared to others this is great value for money.

Stayed: November 2011, travelled as a couple
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2012

Who could expect better? Almost on Regent St., next to Soho and all its bars (and other exotic shops!), while in a quiet street despite the Gem bar next door.
The room was small and dark, but the decoration is so fancy and luxurious - I love the sparkly door handles! Toilet products are excellent quality, and the four-poster bed was very comfortable.
I would also recommend the Champagne breakfast menu, with excellent British strawberries.
An excellent location for who would like to enjoy this area and find a close place to rest, right in between a traditional UK hotel and a very classic international one.

  • Stayed: July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GVendryes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this reviewResponded 8 August 2012

Thank you very much for your nice review we look forward welcoming you very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2012

This hotels USP is its rooftop bar and jaccuzi both of which were closed for a private party. The rooms are very small and attention to detail is lacking (frayed towels, no turn down service, no free water in the rooms, a lift that never arrives). It is also very noisy and we could hear the party overhead till midnight and then the sound of people chatting in the corridors for some time after. If you want a hotel that has a good party vibe and all of the facilities are open then this may be the place for you but if like us you rarely get a night away from the kids, this is a poor option in terms of value for money, it isn't very luxurious for its star rating, and we left feeling more tired and old than when we arrived.

Room Tip: Avoid the 4th floor
See more room tips
  • Stayed: June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this reviewResponded 8 August 2012

Dear Rachel, thank you very much for giving us your feedback.
We are now always keeping an area on the roof for residents, since incurring complaints from in-house guest.
I am sorry to hear that your experience was not what you had expected. We enquired about the turndown, that we usually offer to every guest, and yes it was not done in your room that night. We made sure that this will never happen again and we made housekeeping check all the linen and towels.
We hope that you will give us another chance, feel free to contact me directly for your next visit in London or for a quieter week-end Sanctum On The Green.
Paul-Eric Licari

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2012

ok, so it is not cheap (nothing in this location is) the rooms are not what you call spacious (we were in a crash pad) but they sure have comfortable beds and have all you could really need (except storage).

Given that the location is so central particularly if you are taking in a show or heading down to soho you could not ask for better. Staff are friendly, very welcoming and helpful.

If you are staying for more tthan 2 nights or so I would advise upgrading from crash pad to larger room but other than that nothing negative to report.

Room Tip: crash pad rooms are fine for short stay but feel you might go house crazy if more that 2 or 3 night...
See more room tips
  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Denis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2012

The first person you notice is Martin, the concierge. Absolutely delightful man, friendly,fun and interesting.
We stayed in room 502 it had a gorgeous bath within the room and everything you require. Nice big room,confy bed and also a walk in shower if you require.
Room 502 is right opposite the outside lounge. Heaven in the middle on London....a nice feel to this bar where you can unwind and enjoy summer,s evening. Nice for small parties too.
Nice little touch, such as nice paintings on all the floor and very bling bling door handle..
I had a full English breakfast wich was really tasty served in a nice quiet place where you can read your paper or various other magazines.
The staff is polite,smiley and helpful which makes all the difference.
I say well done and for sure will be back soon, maybe try another room!!!!
Thank you to everyone at Sanctum.

Stayed: May 2012, travelled as a couple
Thank Ladyejc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Soho
Mimis Hotel Soho
Mimis Hotel Soho
#550 of 1,081 in London
219 reviews
Soho
The Nadler Soho
The Nadler Soho
#44 of 1,081 in London
2,421 reviews
Soho
Courthouse Hotel
Courthouse Hotel
#678 of 1,081 in London
1,584 reviews
Show Prices
Show Prices
Show Prices
Soho
The Z Hotel Soho
The Z Hotel Soho
#372 of 1,081 in London
1,757 reviews
Soho
Victory House London Leicester Square MGallery by Sofitel
Soho
The Piccadilly London West End
Show Prices
Show Prices
Show Prices

Been to Sanctum Soho Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sanctum Soho Hotel

Address: 20 Warwick Street, London W1B 5NF, England
Region: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #509 of 1,081 Hotels in London
Price Range: £175 - £338 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctum Soho Hotel 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Today’s rock’n’roll hotel is less about threats of incidental bodily harm and more about a glamorously decadent atmosphere, and the new model is a place like the Sanctum Soho.Here it means a dash of modern minimalism, a sprinkling of baroque opulence, and an emphasis on the darker end of the color palette. The in-room electronics are totally up to date, while some throwback touches are retained for atmosphere’s sake. It’s a twenty-four-hour hotel with a liberal, tolerant service concept; what you want, you’ll get, without so much as a raised eyebrow. In that, it’s not so fundamentally different from some of London’s more conservative luxury hotels — it just feels naughtier. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Hotels.com, TripOnline SA, HotelsClick, Ebookers, Evoline ltd, 5viajes2012 S.L., HotelQuickly and getaroom.com so you can book your Sanctum Soho Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing