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“Birthday Surprise”
Review of Sanctum Soho Hotel

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Sanctum Soho Hotel
Ranked #512 of 1,063 Hotels in London
Maidstone, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Birthday Surprise”
Reviewed 28 May 2014

My wife booked us a two night break in the Sanctum, Friday and Saturday along with The Commitments show on the Saturday for a birthday present surprise. I did not know where we were staying until we arrived and WOW. We had a superior room, not that large but fabulous décor and a truly sumptuous, comfortable bed. Marty the Scottish concierge, sharply dressed in black with great waistcoat and bowler hat showed us to our room and gave us a great no nonsense introduction to all of the rooms facilities. What a completely different experience the Sanctum is. The presentation, decoration and accessories are all so quirky and unique which made the whole hotel experience so much different than to staying in a large chain hotels. Sorry can`t agree with the rude staff comment absolutely every member we met were friendly and polite. We ate in the hotel on Friday night and the food was excellent, well presented and at a good price. The drink prices were somewhat excessive but that's what you pay in London hotels and it was a special occasion. Don't know exactly how much it all cost but I have had a peak online and know that it was not cheap. But again it was a special birthday and a special weekend.
Did not use the Jacuzzi or roof top bar as it was booked on Saturday for a private function. No matter didn't bring our swimmies anyway. Would we go back, YES.

Room Tip: Go Superior at the back, third floor which is what we had. No view to speak of but we understand tha...
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank CHRISTOFFA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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543 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (98)
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English first
Beccles, United Kingdom
Level Contributor
225 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 20 May 2014 via mobile

Booked a crash pad for the night on Sunday room 201.
Have stayed at a few crash pad rooms in hotels in London and this was the best we have experienced.
Great large bed and shower huge TV and more than enough room for anyone to enjoy.
Service was fabulous taken to our room by a Scottish bowler hat wearing gentleman, unusual to say the least for a London hotel but really welcoming and made our experience very special.
24 hour roof top bar and jacuzzi great idea but didn't get time to use them.
All in all! Well done

Stayed May 2014, travelled as a couple
Helpful?
Thank Foodmad20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 May 2014

Double room means that they can 'just' squeeze a double bed in.
Breakfast included up to £14.50 but nothing on the menu near that price.
Rude staff.
Upgraded but checked out early in disgust. AVOID !!

Room Tip: Choose another hotel completely.
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  • Stayed May 2014, travelled as a couple
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5 Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these London hotels

Windsor, United Kingdom
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 April 2014

I booked the Gentleman's afternoon tea for my boyfriend and I had the 'High Tea for High Heels'. It was the best afternoon tea I've ever had! The food was beautifully presented and was really high quality. The staff were very friendly and provided an excellent service. We finished up with cocktails on the roof terrace...a perfect afternoon. Would strongly recommend.

  • Stayed April 2014, travelled as a couple
    • Value
    • Service
Helpful?
2 Thank CGD2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 20 April 2014

The new bar manager in the roof terrace bar is very rude and unhelpful! I asked to play some music and the response was simply no, just no! He was very rude, non English speaking and generally created a very cold atmosphere for somewhere that could be a very busy up and coming bar!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Mattyblakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westerham, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 March 2014

I stayed here in one of their 'Crash Pad' rooms after my Christmas party in December. My boss paid for me, otherwise I would probably not have spent £230 on such a tiny room!
It was a good location for the party and transport links and just needed a room to get ready and sleep in but it was TINY! Room service was quick, staff were extremely friendly and we got a later checkout for no extra cost.
Lovely boutique hotel shame we weren't there longer to check the rest of the place out, but very expensive for what it was!

  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank Gale_driscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roma
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 March 2014

Nice hotel but 15 days after I left, they charged to my credit card minibar purchases not done (12 Pounds).
When I left they told me that everything was ok, and gave me an invoice with total 0!
Be careful!!!

  • Stayed February 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GianlucaRomaCentro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctum2011, Manager at Sanctum Soho Hotel, responded to this review, 22 April 2014
We are sorry that you received an unexpected charge after your departure. We do explain to all of our guests during check in that we are authorising your card for any extras, including mini bar charges. If you had questions regarding your bill, my team and I are very happy to look into the matter with you, and resolve any issues.

Kind regards,

The Sanctum Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctum Soho Hotel

Property: Sanctum Soho Hotel
Address: 20 Warwick Street, London W1B 5NF, England
Region: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #512 of 1,063 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sanctum Soho Hotel 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Today’s rock’n’roll hotel is less about threats of incidental bodily harm and more about a glamorously decadent atmosphere, and the new model is a place like the Sanctum Soho.Here it means a dash of modern minimalism, a sprinkling of baroque opulence, and an emphasis on the darker end of the color palette. The in-room electronics are totally up to date, while some throwback touches are retained for atmosphere’s sake. It’s a twenty-four-hour hotel with a liberal, tolerant service concept; what you want, you’ll get, without so much as a raised eyebrow. In that, it’s not so fundamentally different from some of London’s more conservative luxury hotels — it just feels naughtier. ... more   less 
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