I booked this hotel in particular for my husbands birthday as it looked cool and edgy and was described as luxury . Booked through an agency but the price was the same as if booked direct so paid full whack which was fine as we were in a great location.
This hotel is well marketed and has a great website but sadly does not live up to the description that is on the website of luxury ...
Yes it is in a superb location , just around the corner of Carnaby Street , Regent Street and Piccadilly Circus .
The rooftop bar has no view anywhere due to high frosted windows , and is more of a smokers area than a bar for all , it stinks of smoking and I would not want to eat afternoon tea up there which was my plan for the following day .. . There was a party that night and although the staff get around this by saying you are " invited " who would want to go to a birthday bash with people you have never met , so that whole area was out for us. No use of the hot tub , and no way to have a night cap on the roof.
Our room was below said party !! this was not mentioned at the time of booking , When we saw the owner briefly he told us to make sure we kept the windows and curtains closed ! I was a little confused by the statement but smiled and walked on by ... Oh Boy did we find out why … when the 65 guests were jumping up and down to sweet child of mine and steps at midnight above our room …. Not wanting to be a party pooper I tried to watch TV until the party had finished … not a chance we could not hear a thing due to the noise above … I eventually called reception to ask when they would be finished and ultimately going home .. 1pm was the reply . So apart from the noise of the party , we then had all 65 guests troop down the stairs to go home .. this may seem early to some people but we had been up since 5 am and been walking around the city all day and out all evening so wanted some sleep before we started again the next day ...
We did get some recompense after a bit of a haggle when we checked out next morning but really we should have had a full refund .
Breakfast was lovely , cooked beautifully .
Concierge was lovely too , however when you ask about eating locally , I am used to being asked if we would like something to be booked for us , not given an A 4 piece of paper to choose from .. not very luxury at all really … edgy yes , and rock and roll if you don't mind having no sleep for your £300 a night booking …
would we go again …. no , I would stay round the corner at Cafe Royal
- Official Description (provided by the hotel):
- Today’s rock’n’roll hotel is less about threats of incidental bodily harm and more about a glamorously decadent atmosphere, and the new model is a place like the Sanctum Soho.Here it means a dash of modern minimalism, a sprinkling of baroque opulence, and an emphasis on the darker end of the color palette. The in-room electronics are totally up to date, while some throwback touches are retained for atmosphere’s sake. It’s a twenty-four-hour hotel with a liberal, tolerant service concept; what you want, you’ll get, without so much as a raised eyebrow. In that, it’s not so fundamentally different from some of London’s more conservative luxury hotels — it just feels naughtier. ... more less
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