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“Cool hotel if you don't require sleep!”
Review of Sanctum Soho Hotel

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Sanctum Soho Hotel
Ranked #529 of 1,077 Hotels in London
Reviewed 10 August 2014

Booked the Sanctum for my wedding anniversary and birthday. This type of hotel, small luxury boutique is right up our street normally. On arrival we were greeted by the most charismatic concierge I've ever met and the look of the hotel hit all the right buttons. We were shown our room and explained all about the hotels features, perfect!
We then spotted a letter on the bed explaining that the bar/restaurant was hosting a private party that evening and the roof top bar was also holding a private party between 15:00 and 22:00 to which, we as residents were welcome to join. No problem, we thought, as we had dinner plans and a show lined up.
Upon returning from our evening out at about 22:30 the hotel was alive, not a problem we thought. Our room was on the 4th floor (top floor below the roof bar) and the roof bar party was still jumping (literally from the way our walls were shaking!!) Anyway, with everything in our room still vibrating from the disco at 01:30 and several drunk revellers thinking it amusing to bang repeatedly on our bedroom door, the sumptuous bed we should have been sleeping soundly in seemed a waste.
After a short night we got up and enjoyed a very tasty breakfast (shame my wife had to sit with wet hair though as the electrics in the room had blown 2 hair driers).
Please don't get me wrong, the hotel is really cool, the rooms (bar a bit of dodgy wiring) are comfortable and luxurious and the staff are very friendly and all too willing to help.
The question is "is the Sanctum a small luxury hotel that cares about the people that pay good money to enjoy the comforts it offers or a party venue with beds for people that care nothing about sleep?"

Stayed: August 2014, travelled as a couple
1  Thank tony s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 August 2014

Do not be tempted by an offer into booking a night at this hotel. You will get a room the size of a postage stamp, a noisy party on the roof, and they will put charges on your credit card for minibar items you haven't used. I didn't even open the minibar!
There will be no wardrobe, no tea and coffee making facilities, and no room safe.
The breakfast is quite good though.

Room Tip: Book any other hotel but this!
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  • Stayed: August 2014, travelled as a couple
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6  Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
conceptvenues1, Guest Relations Manager at Sanctum Soho Hotel, responded to this reviewResponded 22 September 2014

We are sorry to hear about your low review for our business and apologise for your poor stay. Please contact us at eloise@conceptvenues.com to address these issues as it is important to us that our customers receive the best service possible.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

We had a Saturday night here and loved it. From the minute we arrived. The suite was stunning and the staff were excellent especially the Scottish concierge who could not do anymore for you and has an oustanding personality. The food looked lovely and next time we will dine here. There was a party on the roof terrace and they were very welcoming despite not knowing us and we felt part of the party. The concierge asked if we had slept ok the following morning and we slept soundly and couldn't hear a murmur from retiring to bed at 2pm. Great hotel in a great location and would definitely choose to stay here again.

  • Stayed: July 2014, travelled as a couple
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    • Sleep Quality
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Thank louise b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Firstly this Hotel is in an amazing position! You really couldn't get better for Regent St/Oxford St /Soho......... Must mention Marty the Concierge, such a warm welcome and really friendly, nothing was too much trouble.
The Hotel itself is small but has a nice bar/lounge area and the Suite we stayed in was really lovely, some people have commented rooms are very small but our Suite was more than adequate, lovely comfortable bed and very clean.

The Hotel has a Rooftop Terrace bar which is normally hired out for functions but as a hotel guest you can use this facility. This is where things go downhill, The Sanctum needs to establish weather it is a Hotel for paying guests or a night club for teenagers, this is not a cheap hotel and I feel having a free for all rooftop bar full of screaming drunk teenagers is doing them no favours at all.

We were not disturbed by the noise, and we are more than up for drinks and late nights dancing, but this really was something you would expect to see in Ibiza! (and not in a good way)
The staff do not seem to know what is going on re who is up there, people running around in dressing gowns trying to get in Jacuzzi at 1 am, all makes this hotel feel a bit cheap.

Overall This is a good hotel, position excellent , would I stay here again? probably not and that's mainly because of the atmosphere and the whole rooftop terrace situation. for £340 I can stay somewhere I feel is (sorry to say) more classy.

The Sanctum has the potential to be amazing, but it really needs to have a rethink about the message it is giving off to paying guests and non residents.

  • Stayed: August 2014, travelled as a couple
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Thank emmalouessex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctum2011, Front Office Manager at Sanctum Soho Hotel, responded to this reviewResponded 6 August 2014

Good Afternoon Emma,

Thank-you for taking the time to share your views regarding your stay.

Having read your words, I am are aware that we had a external function taking place on the roof terrace, and have since received feedback that their guests did not behave as we would expect. Our hotel residents are always our top priority and we are terribly sorry that this function tainted your stay with us.

I wish to discuss this with you further - If you could kindly email me at reservations@sanctumsoho.com , so that I have a point of contact for you.

Kindest regards
Sam Margolis
Rooms Division Manager

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Reviewed 3 August 2014

Great location by day but hotel is next door but one to a club which pumped out bass music til 4am. We could even hear the dj. We were to the front of the hotel so could also hear people outside all night. Also there was a private party in the roof terrace which as guests we could gate crash but it was so rammed up there and full of hammered teenagers that we didn't bother!said teenagers were then running up and downstairs all evening til the early hours. For what is a very expensive hotel with an air of exclusivity the sanctum needs to be a bit choosier about who they are renting out the rooftop bar to. We hired a suite - spacious with a nice big clean bathroom but the decor needs updating,looking tired in places. On the plus side, all of the staff are really friendly and the food in the restaurant is excellent.concierge is lovely. And the location is great for central London. Avoid if you are looking for relaxation,great if you are in a party all night mood!

Room Tip: Avoid a room at the front and go for first floor as its not too close to the noisy roof bar
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  • Stayed: August 2014, travelled as a couple
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Thank cupcake137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

The room was so small that they had to leave our bags right behind the door and we could barely get into the room. There was no furniture other than nightstands--no place to store anything. We were there for one night and that was MORE than enough. The air conditioning never got the room sufficiently cool, the WiFi was so slow it basically didn't work, the toilet never flushed properly and the lighting was so abysmal in the room I wondered what they were trying to hide. The bathroom was at least light/bright and spacious. In addition, while the rest of the hotel had a light floral/green tea smell to it, our room had a sickeningly sweet overpowering scent so bad it gave me a headache and I could never figure out what was creating it.

The cinema in the basement is a really nice touch and the staff people were helpful and the location is convenient. The bar however should be skipped--the beer selection is absolutely terrible for a bar in the UK. This place tries way too hard to be 'edgy' but just falls flat. Regarding the 'sexy box' another reviewer mentioned: 2 condoms and some herbal Viagra is not exactly exciting. For people who follow the Kardashians this hotel might be ok, for everyone else who is more into quality/substance than image, skip it.

  • Stayed: July 2014, travelled as a couple
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Thank MIAU2R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

A very warm welcome, lovely room great bar on the roof top but when we went to bed later we could hear the roof top bar I complained they explained that there was a party (Rizzlekicks were having a party) so they upgraded us and apologised Mark the owner even carried our bags! Great rooms nice restaurant great atmosphere. We will stay again when we visit London. They couldn't have been more helpful and friendly.

Room Tip: Suites are the best but the have a good selection of rooms for every one
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  • Stayed: November 2013, travelled as a couple
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Thank Rachel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sanctum Soho Hotel

Address: 20 Warwick Street, London W1B 5NF, England
Region: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #529 of 1,077 Hotels in London
Price Range: £170 - £477 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctum Soho Hotel 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Today’s rock’n’roll hotel is less about threats of incidental bodily harm and more about a glamorously decadent atmosphere, and the new model is a place like the Sanctum Soho.Here it means a dash of modern minimalism, a sprinkling of baroque opulence, and an emphasis on the darker end of the color palette. The in-room electronics are totally up to date, while some throwback touches are retained for atmosphere’s sake. It’s a twenty-four-hour hotel with a liberal, tolerant service concept; what you want, you’ll get, without so much as a raised eyebrow. In that, it’s not so fundamentally different from some of London’s more conservative luxury hotels — it just feels naughtier. ... more   less 
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