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“Excellent food, nightmarish service!!”

Frankie s Criterion by Marco Pierre White
Cuisines: American, Italian
More restaurant details
Restaurant details
Dining options: Reservations, Serves Alcohol, Waitstaff
Neighbourhood: Chelsea
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Excellent food, nightmarish service!!”
Reviewed 26 May 2013 via mobile

We visited Frankie's on a Saturday night and the reservation was made 3 weeks earlier but when we arrived we didn't have a table hence had to wait for half an hour. The food was brilliant as expected and the ambience was good. But unfortunately the service let us down to the point where our food was late and we stayed at the restaurant for more than 3 hours to finish the 3 courses. We were ignored by the servers so much that we had to walk up to a server to ask to pay the bill as we waited close to an hour after dessert. It was a shame that Marco recruited staff that were so incompetent and a restaurant manager who's so blind eyed towards customer complaints!! Hats off to the girl at the reception as she knew what customer service was all about and at least apologized and helped us out when we're waiting for a table.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SankaOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

34 reviews from our community

Visitor rating
    8
    5
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    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
London, England, United Kingdom
Level Contributor
65 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“What's the point.”
Reviewed 4 May 2013

Went they today for dinner with girlfriend for a belated valentine treat, to find note on door closed for refurb.
Will be asking for money back as no email to tell us of this closure.
Wouldn't be wasting my time and money on this chef or restaurant again.
It is closed for six to eight weeks for refurb. No date of when finishing just a number.

Visited May 2013
Helpful?
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Scam”
Reviewed 28 April 2013

Arrived at the restaurant after booking was confirmed for my husbands birthday . Travelling from Cambridgeshire we were looking forward to birthday celebrations . Unfortunately this didn't happen as on arrival the restaurant was closed with a note on the door asking you to ring a mobile number where you couldn't leave a message , but allowed you to press 1 and it will send a text to the person saying that you have called . A week later I still have had no telephone call , no email no contact from Delphine who claimed to be the general manager .
Beware if you are booking anything with these people be prepared to be let down . Our meal was paid for in advance !!!

  • Visited April 2013
    • Service
Helpful?
Thank bisto36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
1 review
“VERY DISAPPOINTED!!!!”
Reviewed 27 April 2013

Well can you imagine, having already been told once that my booking was cancelled due to the restaurant being closed, my booking was then confirmed for tonight (27 April 2013) (in writing) and we were very much looking forward to it. I travelled down from Lincoln to take my daughter out for a special dinner, booked a taxi to take us there, and then found a note on the door saying it was closed!!! The phone number was not taking calls and we were unable to leave a message. Would not even consider booking a table here again. and shall be serving them with a court claim form for my losses on Monday morning!

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Steph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Outraged!”
Reviewed 17 April 2013

I went here Saturday 13.4.13 after booking a few months before but despite having a confirmed booking and reservation by text and after traveling in from kent we got there and there was a sign on the door saying closed for refurbishment. This was a paid for groupon deal to celebrate a close friends birthday and we had not only paid out for baby sitters but train and cab fares! The phone number provided was unobtainable maybe Marco Piere White can explain what the jells kitchen is going on! As my e- mails to the restaurant have fallen on deaf ears. Needless to say our evening was completely ruined!

Visited April 2013
Helpful?
3 Thank Laurie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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