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“Good location”

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The New London Carlton Hotel
Ranked #295 of 929 Speciality Lodging in London
Reviewed 30 May 2014

Happy with our stay. Room very comfortable but bathroom small. Room had a funny smell when we entered, from the little kitchenette, advised gentleman at reception who was very helpful and rectified it for us. Would recommend & stay there again.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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2  Thank J-A3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepak R, Manager at The New London Carlton Hotel, responded to this reviewResponded 1 July 2014

Dear Guest,

Greetings from The New London Carlton Hotel.

Thank you for choosing to stay with us. We are delighted to know that you had a pleasant experience at our hotel.

The location of the hotel is indeed a good one for business.

Thank you once again for sharing a pleasant feedback on TripAdvisor.

We look forward to seeing you again!

Sincèrement,

Deepak Rai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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98 - 104 of 162 reviews

Reviewed 18 May 2014 via mobile

Rooms: single rooms are not that small and bed is comfortable. But air condition in Bath is extremely loud...If smo in the next room wants to get a shower or opens the light of his her bathroom, you will jump from your bed...

The old guy in reception was unfriendly.. I asked to put company name on bill but he insisted first that it was same as in reservation when i showed him the different bill adress in reservation, he started to blame the agency.. Not acceptable behaviour! Not recommended!

Stayed: May 2014, travelled solo
1  Thank Alieacelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepak R, Manager at The New London Carlton Hotel, responded to this reviewResponded 19 May 2014

Dear Guest,

Greetings from The New London Carlton Hotel.

Thank you for choosing to stay with us. It was disappointing to know that you didn't had an comfortable experience at our hotel.

Please be rest assure that I have taken note of the points raised by you and will be looked at seriously.

Thank you once again for sharing your feedback on TripAdvisor.

We look forward to seeing you again!

Sincèrement,

Deepak Rai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

Overall satisfied with our stay & we would stay there again if we were in the area.
A few "silly" things like not enough cutlery or plates in the kitchenette but this was rectified on request. Tea towels and a sieve could also be added to the equipment.
Bathroom: shower height could not be changed but otherwise all ok, very clean, good supply of shower gel & shampoo, and excellent lighting.
Bus stop just outside the hotel.

  • Stayed: April 2014
    • Value
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Thank Delphine103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepak R, Manager at The New London Carlton Hotel, responded to this reviewResponded 12 May 2014

Dear Guest,

Greetings from The New London Carlton Hotel.

Thank you for choosing to stay at The New London Carlton and for posting your feedback on TripAdvisor.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your stay with us.

Thank you once again for your pleasant feedback and hope to see you again.

Sincèrement,

Deepak Rai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

The New London Carlton is in a good location to base your self for a business or pleasure trip in London. Recently decorated and upgraded the rooms are well maintained and clean. Don't expect any class, or character, this is utility accommodation and food.

  • Stayed: November 2013, travelled on business
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2  Thank Marcoappraisal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepak R, Manager at The New London Carlton Hotel, responded to this reviewResponded 12 May 2014

Dear Guest,

Greetings from The New London Carlton Hotel.

Thank you for choosing to stay with us. We are delighted to know that you had a pleasant experience at our hotel.

The location of the hotel is indeed a good one for business.

Thank you once again for sharing a pleasant feedback on TripAdvisor.

We look forward to seeing you again!

Sincèrement,

Deepak Rai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

Don't judge from the outside! First of all I was a little bit worried when I saw previous scores, until I entered the building. Nice, refurbed and clean reception, warm welcome, kind and helpful staff. Our apartment for three was really spacious with armchairs and coffee table, perfectly clean, provided really enjoyable stay for my family. Kitchenette was fully equipped, all we needed was there: fridge, cooker, microwave, and even tea and coffee sachets were prepared. Bathroom was bit tiny but perfectly clean, comfy bed, TV and wi-fi worked without any problem. Our apartment was located on the front so it was a bit noisy due to the traffic, otherwise everything was perfect in this hotel so not even the road noise could disappoint me. Location is perfect, just 5 minutes walk from both Maida Vale and Kilburn Park tube stations. I would definitely stay again and highly recommend this hotel. Thank your for the enjoyable stay!

Room Tip: Front is a bit noisy due to road traffic, quiet rooms are at the back of the hotel.
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  • Stayed: December 2013, travelled with family
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1  Thank melinagy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepak R, Manager at The New London Carlton Hotel, responded to this reviewResponded 30 December 2013

Dear Guest,

Greetings from The New London Carlton Hotel.

Thank you for choosing to stay with us. We are delighted to know that you had a pleasant experience at our hotel.

Your words of praise for the hotel and the staff are truly inspiring.

Thank you once again for sharing a pleasant feedback on TripAdvisor.

We look forward to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2013

From the outside the hotel doesn't look that inviting. But when does a 1960/70s building do that, unless it's a designer building? But the great thing is that it has it's own parking, just outside the congestion zone and the tube is a 5 min walk.
The hotel itself inside is good. It's contemporary style is clean, warm and still new. The restaurant area looked great and the bedroom was very good. The bed was excellent, it had a flat screen TV, great shower and free WiFi that worked very well. You can't say that about many hotels. My room also had a small kitchen with cooker and fridge etc. Brilliant.
The only drawback is that it's on the A5 and there was some road noise, but I have to say I slept solid and I didn't particularly notice the noise during the night.
The staff were very friendly and helpful. I would definitely visit again for £99!!

Room Tip: See if you can get a room that does not face the road.
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  • Stayed: December 2013, travelled on business
    • Value
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1  Thank scottmordue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepak R, Manager at The New London Carlton Hotel, responded to this reviewResponded 11 December 2013

Dear Guest,

Greetings from The New London Carlton Hotel.

Thank you for choosing to stay with us. We are delighted to know that you had a pleasant experience at our hotel.

Your words of praise for the hotel and the staff are truly inspiring. The location of the hotel is indeed a good one for business.

Thank you once again for sharing a pleasant feedback on TripAdvisor.

We look forward to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

It is not clear on the website that once you book your stay you pay in advance and there is a 3 day cancellation policy. I have stayed in other hotels with this same policy but have always known upfront and was able to adjust my plans accordingly. When I tried to change my booking the manager was not at all helpful, seemingly unaware that the website does not show their policy. On a more positive note the room (in the rear) had little traffic noise and was very clean. A bedside lamp would have helped since it was difficult to read by the rather glaring overhead light. No carpet in the room or narrow hallway means there is noise from people walking, however on the whole the room was good value. A few minor changes needed: the step into the hotel is difficult for the elderly to manage plus open the door when struggling with a suitcase, fire doors propped open on the fourth floor, vacuum cleaner left on the landing for the three days I was there, a bedside lamp is very important for comfort.

  • Stayed: November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepak R, Manager at The New London Carlton Hotel, responded to this reviewResponded 26 November 2013

Dear Ms Linda,

Greetings from The New London Carlton Hotel.

Sorry about the inconvenience caused due to our cancellation and deposit policy which was not clear on your booking. The management has raised this issue with concerned department and will get it fixed.

Thank you for sharing your feedback on TripAdvisor.

We look forward to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The New London Carlton Hotel

Address: 120 Maida Vale, London W9 1QA, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #295 of 929 Speciality Lodging in London
Price Range: £68 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The New London Carlton Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
The New London Carlton Hotel is a luxury apartahotel located in the heart of central London, providing corporate and individual visitors with a more spacious and carefree alternative to Hotels. The apartments offer a relaxed residence, a home away from home, but with all the facilities of a hotel. The New London Carlton Hotel is located close to the open spaces of Regents Park and Hyde Park as well as the shopping and entertainment facilities of the West End. ... more   less 
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