We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Such excitement, such a let down”
Review of Ruya London

Ruya London
Reserve with OpenTable
Ruya London is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #7,825 of 24,685 Restaurants in London
Price range: US$33 - US$105
More restaurant details
Restaurant details
Neighbourhood: Mayfair
Description: Rüya's authentic yet innovative Anatolian cuisine is a combination of flavours - with dishes designed for sharing and socialising, reflecting the true family style of an Anatolian kitchen. Bringing the soul of a Turkish Meyhane to Londo, Rüya turns age-old ideas upside down and brings passion and personality to culinary creations rich in seafood, herbs and vegetables.
Reviewed 3 weeks ago

I was taken to this new restaurant as a surprise. We had a warm welcome to a beautiful place and met friends who were similarly anticipating a delicious meal. The food was good and especially the duck liver but the service was like Faulty Towers. The mistakes were those that would have been made by very junior waiters. This would have been forgiven if the effect was just funny but it resulted in us making us feel unwelcome. We would have ordered more and spent more time enjoying the ambiance but we gave up - yet the final chocolates were excellent. This is a place to eat and will do well if they get their service right and make the customers feel welcome.

    • Value
    • Service
    • Food
2  Thank rosemarygosling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin R, General Manager at Ruya London, responded to this reviewResponded 3 weeks ago

Dear Rosemary Gosling,

Thank you every so much for taking the time to write your review of Rüya London. We will certainly use your feedback constructively to help us improve our service and we look forward to welcoming you back to our restaurant in the future.

Kind regards,

Martin Renshaw
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (13)
Traveller rating
Traveller type
Time of year
Language

8 - 12 of 13 reviews

Reviewed 4 weeks ago

What a fantastic new restaurant. The quality of the food is really superb, excellent menu and memorable in its execution. In addition the front of house and service match the kitchen to ensure the overall occasion is about as good as it gets. Highly recommended. I very much look forward to returning.

1  Thank Sharkie632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin R, General Manager at Ruya London, responded to this reviewResponded 4 weeks ago

Thank you very much for your great review of Rüya London. We are happy to read you enjoyed your experience with us and I look forward to welcoming you back.

Kind regards,

Martin Renshaw
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

my first visit it was with my wife i booked table for same day from cocktail to desert 5 star you cannot find any other place like this the guy who served us richard very helpfull he gave a good idea from the menu all the staff was looking happy to work there so thats bring quality of service and special thanks for the chefs brilliant job.
gungor arslan

Thank Gne89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin R, General Manager at Ruya London, responded to this reviewResponded 4 weeks ago

Dear Gungor,

Thank you for your review and rating of Rüya London. Richard has just received a promotion and is doing a fantastic job so I am very happy to read that you enjoyed his service. See you again soon.

Kind regards,

Martin Renshaw
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

For a Restaurant that has just opened I take my hat off to the chefs and staff. They are totally in tune with each other and very knowledgeable of the menus. The food was very tasty especially the specialty breads and great presentation. The short rib is a must. Good value for money. Trust the sommelier, she recommended a brilliant Bulgarian red and white by the glass. Loved the DJ touch, good atmosphere but not clubby and you can have a conversation.

Thank mariavillarete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin R, General Manager at Ruya London, responded to this reviewResponded 4 weeks ago

Dear Maria,

Thank you so much for taking the time to review Rüya London. I am very happy to read that you enjoyed your experience with us and I look forward to welcoming you back to our restaurant.

Kind regards,

Martin Renshaw
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018 via mobile

A friend recommended Rüya so we went. What a lovely place, super friendly and attentive service, knowledgeable waiters and sommelier and great food. Martin (the General Manager) is a star. Highly recommended. If you want to impress friends or family visiting from out of town, this is the place to go.

Thank DanielaPimentel13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin R, General Manager at Ruya London, responded to this reviewResponded 13 June 2018

Dear Daniela,

Thank you very much for our first (and great) review of Rüya London. It was lovely to meet both you and Ricardo and I am very happy to read that you enjoyed everything. I look forward to welcoming you back to Rüya in the future.

Kind regards,

Martin Renshaw
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Ruya London also viewed

 

Been to Ruya London? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing