I stayed in the top floor room which was up the smallest pokiest little stairs you have ever seen. I stayed here for business meetings and there was no water in the morning to be able to do anything. I called reception and they said if I waited then the water may come back. I waited for another half an hour or so and then tried it again and it still didn't work. I went down to breakfast without being able to freshen up in the hope that the extra time may get some water through. I can only assume there is some type of water tank system. After breakfast I returned to my room to find there was still no water.
Luckily I had a glass of water on my side table which made it possible for me to brush my teeth. As I had run out of time I left the hotel leaving my contact details and they have made no attempt to contact me. I wrote a letter explaining the situation and I have had no response. I recently called them and the "Manager" was very rude and complacent.
It is a legal requirement to be supplied with water and I would have been happy to accept a single nights refund which was not fit for purpose however I believe this is now insufficient.
The water system must be upgraded in the hotel to service the guests requirements.
- Official Description (provided by the hotel):
- ABC HYDE PARK HOTEL is an elegant Georgian House located only a short stroll from Hyde Park. ABC HYDE PARK HOTEL is one of the best value hotels in the area and its central location makes it an ideal base for exploring the capital. Many of London's most famous attractions and landmarks are within walking distance. Lancaster Gate and Paddington Stations with their excellent transport links are a mere stone's throw away. The Heathrow Express train can transport you direct from Paddington Station to and from Heathrow Airport in only 15 minutes with the Heathrow Connect in 25 minutes Your “home away from home “while in United Kingdom, whether for a few days of holiday or a month on business, this hotel will be run in the typically friendly yet professional manner successfully spearheaded for several years Well-placed in the sightseeing, shopping, restaurants area of London city, provides a most conducive spot for you to take a break from your busy days. The hotel has been refurbished not only to satisfy the exigent demands of today’s business travellers but also to provide a very comfortable retreat for today’s leisure travellers. A warm welcome awaits you at ABC Hyde Park Hotel. The hotel is recently refurbished with high standard of decor and comfort. This London hotel, which is of 2 star superior categories, offers some of the best London hotel accommodation in the area. Major Central London tourist attractions including Hyde Park, Kensington Gardens, Marble Arch, Edgware Road and Oxford Street are all within walking distance. The friendly and efficient staff will assist you in all your queries and questions about London. You can also book your tickets for guided London tours and other travel arrangements through their services. With great special offers, this small London hotel is well equipped to meet every traveller’s needs. The hotel has a reputation for a high standard of comfort and service that is what our valuable guests expressed in their reviews about our hotel. ... more less
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