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“Keep your expectations low”

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Club Quarters Hotel, Trafalgar Square
Ranked #192 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 1 June 2014

Rooms were big enough and clean...ish. The checking-in experience was awful, here's why:
1. We checked in after the normal check-in time, but only one of our rooms was "ready"
2. After deciding to take a rest in the one room that was available, we walked in to discover two large disgusting bags full of trash and bottles from the previous occupants. We politely asked a passing maid to remove the trash and she almost seemed annoyed to do it.

Additionally, I was irritated to discover that their wifi network isn't secure, a big pet peeve for me as I often use hotel networks for business-related tasks. The staff don't seem very knowledgeable about the surrounding area, nor do they seem very keen on offering recommendations.

Overall, not even close to the best hotel experience I've had. If this had been a a two-star or even a three-star hotel, I would've lowered my expectations. However, for expensive accommodations in a touristy area, Club Quarters was severely lacking in most areas.

Room Tip: Ask for ones that are clean?
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  • Stayed: May 2014, travelled with friends
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Thank Leah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,290 - 1,296 of 2,312 reviews

Reviewed 1 June 2014

The hotel is in a really good location, really close to Charing Cross station. The room itself was fine, a little dated but a good size and clean enough. Our room was on the 5th floor and at the front of the hotel so REALLY noisy when trying to sleep- probably partly because we had to sleep with the window open and our room was like a sauna and the air con didn't work. They have a cupboard on each floor with extra tea and coffee that you help yourself to but when we went to get some, every cupboard on every floor was practically empty so that could be improved! Some of the staff were v helpful and others seemed like they didn't really want to be there! Might stay again purely for the good location, thought it was pretty expensive for what it was though!

  • Stayed: May 2014, travelled as a couple
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Thank sophdj89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

Ok hotel, nothing crazy grand. The room was a good size, and clean. Location was great. We kept having staff open our doors as if they didn't know we were there, or maybe they did it on purpose - not sure. Happened about 4 times. The front desk staff were not friendly at all. We learnt our lesson and asked other people for help and directions. Not sure I would stay here again, especially for how much it was.

  • Stayed: June 2013, travelled with family
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Thank sarbear6r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Hotel has aboslutely perfect location, in awalking distance from major London attractions (Parlament, Westsminster Abbey, Buckingham Palace, National Gallery, etc. etc.). rooom was spacious and great views from 8th floor. Room was clean and staff very friendly. Special thanks for room services to Jurgita and Tadas. we will recommend hotel to our friends,

Aurelija/Sweden

Room Tip: ask for rooms tw internal garden, main street is rather noisy
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  • Stayed: May 2014, travelled with family
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Thank Aurelija J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Very Good deal on Hotels.com, Hotel is perfect location, and rooms are very clean, and a good size for London! well worth the visit,

Located near Trafalgar Square, and Covent Garden, tube stations a mere 100 yards away!

Will be back!

Room Tip: Ask for a Exec room
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  • Stayed: April 2014, travelled on business
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Thank BrightonTommyscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Everything about Club Quarters in Trafalgar Square was absolutely lovely. The lobby is beautiful with large marble columns greeting you as you walk in the door. Boyds Bar, in the lobby is absolutely breathtaking with oversized chairs & crystal chandeliers. Check-in was quick & easy! Matthew at the front desk was quite charming... Ladies, watch out! ;-) The room was spacious & clean. Overall we had a wonderful stay & hope that we can come back some day. Highly recommend this hotel to everyone!

  • Stayed: May 2014
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Thank Candice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

Fantastic hotel, great location, staff and services. Bit expensive but worth it. Stay there each fine I go to London, can't see myself changing hotels in the future. Have never eaten there so can't comment on the food but overall I Cant recommend this hotel enough.

  • Stayed: January 2014
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Thank koconnor37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Quarters Hotel, Trafalgar Square

Address: 8 Northumberland Avenue | Northumberland House, London WC2N 5BY, England
Region: United Kingdom > England > London > Trafalgar Square / Embankment
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#147 Luxury Hotel in London
#161 Business Hotel in London
#165 Romantic Hotel in London
Price Range: £107 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Club Quarters Hotel, Trafalgar Square 4*
Number of rooms: 234
Official Description (provided by the hotel):
Club Quarters, London - Trafalgar Square provides contemporary, efficient accommodations in an inviting, club-like atmosphere with 234 rooms at Trafalgar Square within the restored, historic landmark, Northumberland House. Featuring a spectacular entry hall, first-class restaurants and state-of-the-art amenities including in-room ergonomic work-stations and complimentary Internet access, the hotel is a true find. Just steps away from The National Gallery, Big Ben, The Houses of Parliament, Buckingham Palace and other fabulous London attractions, the Club Quarters is an inspired destination for business or leisure travel. ... more   less 
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Also Known As:
Club Quarters At Trafalgar Square Hotel London

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