I travel 75% of the time on business and my views about hotels come down to 3 things - location - room size/condition (includes the maid) - services (not the maid but housekeeping mgmt, front desk and room service).
At this hotel I got 2 out of 3. The location was great. You can easily walk to very cool London sights on every point of the compass.
The room was good too. It was decent sized, well appointed and it was kept pretty clean (though they could have a few more TV stations).
The services was the big miss - particularly the Front Desk. I learned there is no true customer service orientation with most of the people at the Desk. They give different answers to the same questions. Make up answers to make you go away. Promise things that never happen and on and on.
My prime example was it took 3 days and 4 specific requests to get an empty laundry bag. First, why wasn't there always one in my closet? Second, why 4 tries?
I'd asked to speak to the "Customer Services Manager" a couple times and was promised it would happen but never did. I really don't think those guys even exist.
It's too bad as my 1st two criteria were positive. I'm an independent traveler and don't need much but the services element delivered less than that.
I won't be back and have advised our travel desk to look to other options for our company's travelers.
- Official Description (provided by the hotel):
- Club Quarters, London - Trafalgar Square provides contemporary, efficient accommodations in an inviting, club-like atmosphere with 234 rooms at Trafalgar Square within the restored, historic landmark, Northumberland House. Featuring a spectacular entry hall, first-class restaurants and state-of-the-art amenities including in-room ergonomic work-stations and complimentary Internet access, the hotel is a true find. Just steps away from The National Gallery, Big Ben, The Houses of Parliament, Buckingham Palace and other fabulous London attractions, the Club Quarters is an inspired destination for business or leisure travel. ... more less
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- Also Known As:
- Club Quarters At Trafalgar Square Hotel London