Went there on a busy weekday lunchtime with a client. After we were shown to our table we were asked what we wanted to drink and we requested water - nothing too complicated. From then on we were literally left by the wayside with no drinks and no service. We were ignored by various waitresses serving the directly adjacent tables and when they were asked what was going on were met by the standard response 'it's not me but I'll go and ask someone else'. Clearly, staff motivation was in absence. The minutes ticked away and finally after remonstrations with various members of staff, including an apologetic server who blamed a 'dizzy' colleague and the slowness of the kitchen, someone came to take our order. To cut a long story short we waited for over half an hour for our starters to arrive. Our main dishes arrived soon after. The food was ok, nothing special. However, it is unnaceptable for customers to be forgotten like this. Manageress gave us her card, was very apologetic and promised to look after us better, next time. We were given two drinks on the house.
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