My last review of this venue was in November 2011. I visited again for breakfast last weekend. Sad – though not altogether surprised – that little has improved. Premium prices should be accompanied by at least a half-decent level of service. This place continues to have poorly trained, poorly managed and miserable waiters lacking any customer skills or warmth (perhaps they model themselves on the miserable-looking maître d’ who walks around doing very little at all?), yelling to each other across the restaurant floor, not checking whether the food delivered meets expectations, then whipping plates away before the whole party has finished. Moreover, the quality of the food on this occasion has probably also gone downhill along with the service – an eggs florentine overladen with spinach as though it was going out of fashion, and eggs royal drowned in so much hollandaise sauce it should have come in a bowl. I will continue to avoid and go somewhere else in future. The bill for the aforementioned eggs Florentine, eggs royal and two medium lattes came to £23!!
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