After paying £85 to stay in your Paddington apartments, for a starter on arrival the room was ridiculously hot. We opened the window and turned the radiator off, only to return four hours later to a still ridiculous hot room. This was one of the factors that left us having a sleepless night. Also you can not move at all on the already small double bed without it creaking so loud it wakes you up. Everyone who entered and left the building woke us and every movement upstairs did, including them using the taps as the pipes were down our walls and noisy. The water pressure in the bathroom and kitchen were awful and pretty unusable and the shower never got any more than luke warm. The sheets had yellow stains on and the pillows and curtains had blood marks on and other general dirt. Also out of the plugs only 3 worked, meaning we had to use the kitchen plugs for charging stuff. After complaining to reception and calling your main desk, neither offered any help or an apology. I have now emailed your customer service email twice and they have no responded to me.
- Official Description (provided by the hotel):
- Apartments features include private ensuite facilities with showers, televisions and fully equipped kitchenettes with a full range of utensils. Dylan Apartments Kensington is only a few steps away from Earl's Court Tube Station and "Exhibition Centre". ... more less
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- Also Known As:
- Dylan Kensington Hotel London