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“Amazing stay”

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Apex London Wall Hotel
Ranked #46 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 6 January 2013

I and my partner booked this hotel based on the review from Tripadvisor, and we were more than happy with this decision. I cannot even say how amazing our stay was : comfy bed, well-decorated room and fantastic stuff...We simply loved it!! Thank you:-)

  • Stayed: December 2012, travelled as a couple
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2  Thank MMichaela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 January 2013

We were drawn to the hotel by its high ratings and whilst there is nothing wrong with the hotel I am not sure it warrants such a high rating (8). The building is a bit out of the way but close to the central line so we had no problem with the location as we are happy to use the tube. The hotel looks like an office block with a very small foyer and not much in the way of reception seating. The small scale continues with the rooms which aside from their small size are well appointed - nice touches such as the pringles and jelly beans and water are welcome although in other Apex hotels these are replaced daily. The decor and fixtures and fittings are good quality and the bed comfy. We were lucky to be able to check in early as the hotel has been closed over chrstmas which was very welcome although it did take a while for the room to heat up - I'm sure this isn't usually a problem. The staff are very friendly and helpful and this would encourage me to return to this hotel in the future.

  • Stayed: December 2012, travelled as a couple
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1  Thank NorfolkExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2013

Upgraded me upon check in, and the room is fantastic.

Giant, giant bed. Huge bathroom with bath and walk in shower. Nice toiletries etc.

Room service excellent, if a little over priced.

Only downside is the location, but it's only a minor problem with the tube!

  • Stayed: February 2012, travelled as a couple
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1  Thank MReviewer12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2013

We stayed at the Apex London Wall over the holiday season and we were very impressed. The room was clean, modern, attractive and well-appointed. Staff were always friendly and eager to please, without being cloying. Our requests for foam pillows, an extra duvet, etc. were always promptly and graciously addressed. The restaurant is quite good - we had nice meals with attentive service.

The City can be quiet on holidays and weekends, so this hotel isn't the place for someone wanting to stay in the middle of the action. However, we thought it great that the hotel is located on a quiet side street - a bit of peace and quiet at the end of the day was welcome. The hotel was within easy walking distance of numerous attractions and three Underground stations. We found it to be a nicely-located home base for our visit to London.

  • Stayed: January 2013, travelled as a couple
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Thank skeezixtoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2013

This really is more than a hotel,very impressed with the rooms. They are split into a living area with flat screen,bar,etc and the bed area with a further flat screen,telephone etc.This makes it feel like an apartment rather than just a room. The bathroom follows on with this fantastic theme,with a walk in shower and bath which is larger than most.
More importantly, the staff were fantastic and couldn't do enough for you. If you wanted something,ask...simple. Plenty of genuine people work here with manners beyond most.
Breakfast service.again is second to non,even though we came.down late, it seemed we could have stayed sipping coffee all day!
Hotel comes highly recommended...

  • Stayed: December 2012
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Thank mtmcgill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2013

We booked here based on the excellent rating on TA and were quite pleased with the result.
The hotel is modern, clean and the room we had (junior suite) has a decent size for London. The bathroom especially was very spacious with a very good shower and standalone tub.
Beds are large and comfortable, and entertainment-wise you'll also have little to complain since there are two large tv's, an iPod-dock, bluray-player and home cinema sound system. How anyone could really use the huge subwoofer in a hotel room is beyond me, but ok. The WiFi has an annoying login system but is quite fast (10 Mbps) and, more importantly, free.

There are some clever touches that we really appreciated: most hotels charge you upwards of 20 pounds per person for the simplest of breakfasts - which always is way to much, but at the Apex you can pick whatever you want from a menu to create your own selection. Most items are only 1.50 to 3 pounds, so you can have a nice breakfast delivered to your room for about 6 to 8 pound per person, which in my view is good value. We also had dinner in the Off the Wall restaurant twice (we travelled with friends with a small child), which was not bad but also not very inspiring. They do make a nice cocktail though.

Staff is friendly but could improve on some small issues to make them really stand out.
For example, allthough we ordered room service breakfast every day the order form was never renewed, so each night we had to call the reception to get a new one. You would think that after one time the staff would remember. The turndown-service was equally inconsistent: the first night we got it, the second night we didn't, the third night it was offered but we declined, and the last night it was again not offered. This is the sort of attention to detail and consistency that can make a hotel truely stand out and doesn't need to be reserved for 5*-hotels only.

The location is right in the middle of the business district, in a quiet street just off Moorgate. Perfect if you want to sleep soundly because there is no traffic noise but this also means - and you really have to realize this - that _everything_ is closed during weekends. If you walk to Liverpool Street Station some restaurants will be open but if you want to have some choice during the weekend you'll have to travel. Luckily, with Moorgate and Bank underground stations around the corner and Liverpool Street Station a little farther away this is very easy. A taxi to Soho will set you back about 12-16 pounds.
In contrast, during business hours you'll be almost spoiled for choice since there are a lot of restaurants, coffee shops and stores open.

We paid about 190 pounds per night (excluding breakfast) for a junior suite and this felt like very good value compared to other hotels in London with similar sized rooms. If you need to be in the City or don't mind a little travel to get to the main attractions the Apex London Wall is an excellent choice.

  • Stayed: December 2012, travelled as a couple
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Thank danielkegel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2013

Just returned yesterday from a 4 night stay at this hotel. Hotel was fresh and clean and the rooms where nice. I would say it was overpriced for the service provided. I have stayed in smaller cheaper hotels and received a much better service. It was also noticeable that English was not the first language of all the staff within the hotel. During our stay here our room was entered one morning just before 8.00am by a maid while we were still in bed sleeping which woke us up, she noticed we were still in our beds and apologised and left. She then done the same thing again an hour later at 9.00am waking us up again. I think this is very inappropriate and was an invasion of our privacy. With that night being Hogmanay we decided to eat in our room with both my partner and I ordering a beef madras. The food was served promptly however it was very poor in both quantity and quality. The rice had clearly not been drained before it had been put onto the plate and the sauce was heaped on top. I pushed the sauce on top to the side to separate it from the rice I then noticed that my beef madras curry looked more like soup as the rice was swimming in water. Each meal cost £16.50. We began to eat the dinner but quite quickly gave up and called down to reception for the plates are collected. With that night being Hogmanay we decided to just have a few drinks in our room and forget about the meal and enjoy the rest of our night.
The next day I raised both issues with management about the maid entering the room and the poor quality of food. Management said they would raise the issue with the head of kitchen and head of housekeeping. On checking out of the hotel I spoke to the same manager and said all she could do was apologise and give us advice for future visits. Over all the hotel was comfortable and pleasant to stay in, beds were great and room was regularly cleaned. Bathroom was nice and towels where changed regularly however we did notice we were only provided with 1 toilet roll and luckily there where also tissues in the room which we had to use when the toilet roll ran out. On arrival to the hotel we weren’t provided with any additional information about the hotel and its facilities and also about London itself. Being a regular traveller I have noticed that on other trips I have been on the hotel have been very helpful and provided us with a map and places of interest. However when we did arrive and checked in we were asked would we like complimentary newspapers or morning wake up calls. I think this hotel should go back to focusing on getting the basics right and then work on the added extras. With regards to location if you are planning on visiting the city of London I wouldn't recommend this hotel as it is not very central. We managed fine with the use of the underground however I would suggest choosing a different hotel as you could find a hotel more central for the same price or even cheaper. If you are planning on taking any drinks or nibbles back to your room ensure you buy them before returning back to the hotel as there is nothing nearby to purchase anything. This was my 5th visit to London and I always enjoy my time there. With my partner paying extra to make our stay more comfortable and luxurious I had much higher expectations which unfortunately didn’t match up to the service provided.

  • Stayed: December 2012, travelled as a couple
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4  Thank Carlee_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Apex London Wall Hotel

Address: 7-9 Copthall Avenue, London EC2R 7NJ, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #46 of 1,072 Hotels in London
Price Range: £136 - £344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Apex London Wall Hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
Situated near the Museum of London, the Barbican Centre and St Paul’s Cathedral, Apex London Wall Hotel is accessible and conveniently located. Liverpool Street Station and Moorgate are just a few minutes’ walk away so you’ll be ideally placed for a business or leisure stay. The hotel has 89 rooms and suites, which are all modern, spacious and equipped with amenities. Each room features a 40” LCD TV with Sky Sports channels, complimentary high-speed Wi-Fi and Elemis toiletries. Take advantage of the hotel’s fitness studio to keep fit during your break or taste some of the city’s best food at Off the Wall Restaurant, where a variety of European inspired dishes fill the menu. Above the exceptional facilities and convenient location, it’s the warm, friendly welcome that ensures your stay is perfect at Apex City of London. ... more   less 
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