After the other Apex up near Tower Hill, we came to the new one with high expectations. Sadly, the hotel had only been open a few days, and our time there was marred with teething problems and a less than optimal response to them from the staff. Construction was still going on, so there was a fair bit of the usual residue (dust, noise, paint fumes, etc), and it was clear that a lot of the internal systems were yet to settle down. Housekeeping was a problem - after a long day trip to Cambridge, we returned to find the room hadn't been cleaned, and had to call to request it. The following night we returned (after 6pm) to find housekeeping actually in the room, so we had to wait for them to finish. The concept of two towel sets (one bathmat, two bath towels, two hand towels, two facewashers) seemed beyond them and they didn't manage to get that right on any of the three nights.
When going downstairs to have a chat to the Duty Manager about all not going to plan (intending to be somewhat understanding about the teething issues in a brand new hotel but indicating it really wasn't what we expected from Apex) we were fobbed off to the head of Reception who seemed to think the solution was complimentary breakfast the next day (when we really just wanted some attention to the deficient areas).
It only hit me on the last day that, in trying to be absolutely perfect, they were putting themselves under so much pressure that they were missing the basics. Everyone needed to relax a little and concentrate on getting the important things right.
I'd still recommend this hotel if you want a place right in the middle of the City (where it's nice and quiet on weekend but close to everything you'll want to see) - judging by other reviews, it looks like they've ironed out some of the initial problems from when they first opened.
- Official Description (provided by the hotel):
- Situated near the Museum of London, the Barbican Centre and St Paul’s Cathedral, Apex London Wall Hotel is accessible and conveniently located. Liverpool Street Station and Moorgate are just a few minutes’ walk away so you’ll be ideally placed for a business or leisure stay. The hotel has 89 rooms and suites, which are all modern, spacious and equipped with amenities. Each room features a 40” LCD TV with Sky Sports channels, complimentary high-speed Wi-Fi and Elemis toiletries. Take advantage of the hotel’s fitness studio to keep fit during your break or taste some of the city’s best food at Off the Wall Restaurant, where a variety of European inspired dishes fill the menu. Above the exceptional facilities and convenient location, it’s the warm, friendly welcome that ensures your stay is perfect at Apex City of London. ... more less
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