We booked in advance 2 twin rooms for 4 female friends. When we got there only 1 room was twin. They had shortage of rooms. The twin room was downstairs - no window , ok but would prefer daylight. Towels although replaced were not always replaced in same quantity. We had to ask for these to be sent up. The double room was v small. We had a fridge which was great in the heat as we stocked up in water in tesco across rd. didn't approve of £50 charge for insurance for accidental damage. Kilburn pk def the nearest tube station , however road poorly lit on one side - felt a little uneasy walking back in evening. Continental breakfast fine but we had to ask for tea and coffee several times before it arrived. Fresh fruit salad delicious and refilled often, but the fruit bowl really needed some attention as there was some black fruit in it the first day we arrived. Staff courteous but sometimes communication was poor eg fan didn't work in bathroom but they sent a man to fix it when really we only needed to be shown how to turn it on. No info in rooms about hotel.
- Official Description (provided by the hotel):
- BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more less
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