I am not sure who I am most annoyed with. The hotel management or Priceline, the booking engine where I bid for a 4 star hotel and have at best got a 2 star. I have to suffer this place for another two nights.
Let's forget about the techncial faults like the double glazing that fell out and the water that doesn't drain properly down the shower tray.
Let me concentrate on the the sloppy staff and rip-off policies. Like the fee of £4 to use the luggage room or the extra £5 if I want to have eggs for breakfast. I thought I had breakfast included but apparently I only get continental breakfast.
Then let me mention the staff who appeared in their coats at 7.15 on Monday morning when the breakfast is supposed to start at 7.00; the chef having to apologise that the staff had not yet arrived for work.
This is not a 4 star! The bar doubles as a breakfast room. The accomodation is tiny. There is no parking. There are none of the usual international 4 star facilities. I guess the moral of all of this is don't use Priceline. Maybe someone should start a "Search Engine Advisor dot com."
- Official Description (provided by the hotel):
- BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more less
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