Booked in for a 5 night stay. first room I had been allocated (112) had a problem with no hot water from the shower. There were damp patches on the ceiling where the room above had obviously leaked at some stage and one of the electric sockets by the tv was not functional either. The staff were very helpful and assisted me in changing rooms (212) above on the second floor. Smaller room but shower worked (later found out that when booking you need to specify if you would like a shower or bath as you don't get a room with both). I found that the mattresses in both rooms that i stayed were cheep. There were silverfish in the bathroom, and i found an insect on my bed, but quiet honestly could not be bothered to complain and go through the hassle of another room change. Continental breakfast was basic and repetitive. I really did expect better quality as this was not a cheep stay. In my opinion the hotel promotes itself as trendy and modern, however beyond its look the quality is very basic and substandard. The hotel was in a prominent position, with everything on the doorstep, plenty of choice eating out and extremely great value for money at nearby restaurants. Plenty of transport options too. Would not return to this hotel.
- Official Description (provided by the hotel):
- BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more less
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