Expedia screwed up the reservation such that they booked me for the night before I arrived. I was staying for 2 nights, they had me booked for 3 starting the night before I arrived. Getting the hotel to deal with Expedia for me was a MESS. Expedia told me to talk to the hotel, and the hotel told me to talk to Expedia. After an argument and some HORRIBLE customer service ("hahah, well that problem is with expedia, you paid them, not us"), I finally got the hotel reception to call Expedia in order to change things and inform them I had in fact not stayed there the night before in order to refund me. Instead of removing the night I wasn't there, they simply moved my reservation forward one day, so upon checking out I was informed that I was going to be charged for an additional night as they had me checking out the next day. I'm still under the impression this was a sneaky way for them to avoid having to pay Expedia back. Still working on getting them to deal with Expedia and get my refund for the night I didn't stay there.
Room had no windows (I was in 206)
Wifi INCREDIBLY unreliable - they put the router in the elevator, thus it only works when the elevator is on your floor (I was on Floor 2, 3rd floor to us americans)
No sheets, just a mattress, cover, and comforter (somewhat typical in Europe)
- Official Description (provided by the hotel):
- BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, TripOnline SA, Expedia, Ebookers, Hotels.com, getaroom.com, HotelsClick, Cancelon, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Best Western Maitrise Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.