We stayed here for lesuire purposes due to its brilliant location. On arrival with our pushchair we were told that we couldnt use the outside stair lift as it took too long! So we had to carry the pushchair up the stairs and down everytime we entered or exited the building. On finding our room we realised that there was NOT a cot as we requested. So we asked at reception as we were going out.
When we returned back we were greeted by a nervous looking member of staff who said she had found us a cot and that she hoped it was ok. So we went to our room via a lift which was great, only to find that we had been given a cot with no mattress. It was a travel cot which has a cross work of metal poles underneath and a thin sheet of material over them. All that was provided was a couple of extra sheets and a pillow (yes for a baby). I called the staff member up who then lied to us, stating that it was against their policy due to cot death. This is completely wrong as you can see from their website. We were then moved to another room so my baby could sleep in a bed!!!. Once being moved to a family room( with no lift access) i called downstairs to speak to a Manager! I states that i know friends which have used cots with mattresses in Premier Inn Hotels before. The manager then stated "but did you actually witness it yourself!".....ten minutes later she turned up at our room with a travel cot complete with mattress!. I had tried to explain to them that the mattress is what wraps around the cot to hold it together when folded down, and yes i had been right! The young staff member just didnt have a clue what she was doing! Expecting a baby to sleep on metal framing with no matress.
So all in all we were now in a room with no room for a cot, that also didnt have lift access! It was so late that we stayed where we were and squashed the cot imbetween beds.
Was an absolute disgrace and put a real downer on our break.
- Official Description (provided by the hotel):
- In the heart of the capital with Big Ben, Westminster Abbey and Buckingham Palace around the corner. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn London Victoria Hotel London