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“Nice but Breakfast like Fawlty Towers” 3 of 5 bubbles
Review of Civil Service Club

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Civil Service Club
Ranked #132 of 567 London B&B and Inns
Certificate of Excellence
Wool Dorset
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Nice but Breakfast like Fawlty Towers”
3 of 5 bubbles Reviewed 20 November 2012

Stayed over the weekend 17/18 November, Rooms are fine though a little small but adequate.
Well placed for central London near to Embankment tube.
Flatscreen TV with Freeview, coffee and tea making facilties.
Evening meal is very reasonable at £16.00 for 3 courses.Well cooked and tasty.
Let down by chaotic breakfast, arrived in the dining room at 0900 sharp finally received breakfast at 09.40.
toast burnt and tea cold.
The waiter and waitress Manuel and Mavis had not a clue what they were doing.
A little training would go a long way it is not exactly a large dining room.
A pleasant place spoiled by bad service at breakfast.

  • Stayed November 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank ColinWoolDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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85 reviews from our community

Traveller rating
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    29
    11
    6
    4
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Montgomery, Texas, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 18 October 2012

The man behind the desk during check in was very rude, and he put us in a different room from the one we had requested. There was no elevator service to the room. It was very noisy because of traffic, and there was a loud equipment noise that lasted almost all night. The phone rang in the middle of the night for no reason. The meat in the restaurant in the evening was as tough as a tire tread.

  • Stayed October 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 17 October 2012

I have been a club member for a few years now and find it good for a stay in London usually while on business.
Excellent location close to Whitehall, Embankment tube station and Charing Cross.
Rooms are a bit shabby however and in need of refurbishment. Singles are really small.
Free wifi and good range of toiletries and room extras provided. Being tucked in between much larger buildings don't expect a view!
Club management seem to have been encouraging special activity evenings of late which unfortunately makes the bar area unpleasantly busy and getting room bookings has been getting really difficult especially mid week.
Good for staying when on my own whilst on business, but I would seriously think twice about using it as a base for a holiday.

Room Tip: Double room for better size, book well in advance for a mid week stay.
See more room tips
  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank coldal9305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brierfield, England, United Kingdom
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 12 August 2012

I stay there several times a year with work and have stayed in both single and double rooms....preferring the latter for the extra room/comfort.
Facilities are comfortable and clean though if you expect major chain standards then this is not the place to go.
I am very comfortable there but I know others who expect to have more though the location is great.
Food is fancy free and freshly cooked.....no cooked in bulk hot plates here....good old fashioned cooked to table and served on proper silver service and crockery.....yes cups with saucers and silver pots!
Rooms have more toiletries than a Teavelodge with sewing kits and shoe shines plus biscuits and there are generous supplies of thick towels.
There is excellent price inclusive Wi-Fi.
The location cannot be beaten being so near Whitehall.
Newspapers can be ordered and delivered to your room early morning....what more can you say!

Room Tip: Doubles are far better.
See more room tips
  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 27 July 2012

I work for the civil service in Plymouth and have been a member of the club for the past 6 years. The location is excellent, 2 tube stations, good bus service etc. The staff are excellent and have always given First Class service, dining room staff, reception staff so helpful and kind with a good management time. The club has become a second home and again in the respect of the location in central London offers good value for money. The breakfast is superb with a good selection, lunch / evening meal also excellent. Always friendly welcome in the bar /lounge. Rooms are clean and tidy with television and other good facilities, all ensuite. You are close at hand for Trafalgar Square, River Thames, Westminster Abbey etc. The club often holds special activities such as comedy nights and disco. I would recommend this club to any of my colleagues when staying in London and I should like to say a special word of THANKS TO ALL STAFF FOR THEIR GREAT EFFORTS and looking after so well - Plymouth Paul - see you all soon !!!!!!

  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank paul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambridge
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 July 2012

Visited London with a friend who is a member. Stayed for 3 nights. Room very comfortable and clean. Great location. Just ideal to visit many of the tourist spots in London. Managed to get a card from the club reception for £5 which gave us access to the Tower of London - instead of the usual admission price of around £19 for an adult. This card also gives you cheaper admission to 4 other places. Breakfast very good - plenty of choice. Evening meal excellent too and such a reasonable price. Had a pre theatre dinner on the Saturday eve @ 17.30pm which was really handy. The quality of the food was just great during my stay. All the staff that I came across during my stay were extremely pleasant and very helpful too. Cant wait to be invited back to London again !!!

  • Stayed July 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mcambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, England
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 July 2012

Great comedy night, cheeks hurt. Great rooms too. It was just a great night out.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ArryMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Civil Service Club

Property: Civil Service Club
Address: 13-15 Great Scotland Yard, London, England
Region: United Kingdom > England > London > Westminster
Amenities:
Hotel Style:
Ranked #132 of 567 B&Bs / Inns in London
Number of rooms: 26
Also Known As:
Civil Service Club Hotel London

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