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“Terrible Customer Service & Food, Don`t Waste Your Time & Money”
Review of The Porchester

The Porchester
Ranked #4,992 of 23,020 Restaurants in London
Cuisines: Pub
Neighbourhood: Notting Hill
Restaurant details
Neighbourhood: Notting Hill
Canutells
Level 4 Contributor
44 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Terrible Customer Service & Food, Don`t Waste Your Time & Money”
Reviewed 5 March 2012

Visited this pub in November for a meal but was told we were too early as food service was not due to start for 45 mins. Ok we said we will have a drink and wait but requested a look at the menu in the meantime. Well the menu never came in spite of constant requests, guess that was a NO then, we should have taken the hint and left then. When food service did start it was no great event, our order was taken and we added a bottle of wine, the barman was only interested in up selling the wine even though I was the customer and made my choice. The food arrived after another long wait and we could not beleive....it was cold. We were the first order of the evening, nobody else eating and they could not even manage that. We complained and the food was returned, we requested new food. We bought another drink as the wine was long gone. After around 20 to 30 mins the new food was served it was hot although the white cabbage was more core that leaves and was nasty, they served it with a red wine sauce which was very odd. We were totally ignored by the staff and left in disgust. We had paid at time of order, lucky for them. We complained to Youngs who own the pub and they investigated, they were told by the manager we were offered free deserts.... WE WERE NOT. The fault was a faulty microwave he told them. We never expected re-heated food of such terrible customer service. They could have settled the problem on the night but choose to ignore us and cover their tracks with the brewery. To be fair Youngs later offered a free meal at a different venue for April 2012, our next visit to London, we will see.
My final comment is don`t bother to review Youngs pub on their website, seems they dont publish neutral or negative reviews. Guess thats why so few reviews are published especially for the Porchester.

  • Visited November 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank chepasbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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86 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Port Talbot, Wales
Level 1 Contributor
4 reviews
“Pub Guide”
Reviewed 6 December 2011

super choice of Beers and Lagers, very pleasant and competent mine host. Bar meals looked nice

Visited December 2011
Helpful?
Thank Taffy383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Level 6 Contributor
38 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Another great find”
Reviewed 8 November 2011

I love London, and have found some of the best restaurants there. We decided on this place because their special for the night was two hamburgers for the price of one. I don't eat a lot of meat, and haven't had a hamburger for ages. But, if they were all this good, I might make it a habit. Perfectly cooked, and accompanied with awesome fries (something else I don't usually eat) Really, really good - and I have to say that the Double Chocolate Stout is a standout alone, or as a wonderful accompanyment to such a great dinner.

  • Visited September 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank chissis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crete, Greece
Level 4 Contributor
43 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Excellent choice among bayswater pubs!”
Reviewed 23 August 2011

Excellent,almost homelike atmosphere! Interior and design modern but also very classical.The stuff is very polite!Last but not least quality of all the burgers I have tried really noticeable!(Fresh ingredients,fresh bread and of course beef that you can find difficult in another pub!

  • Visited August 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Fon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Modena, Italy
Level 6 Contributor
86 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Good British food”
Reviewed 8 August 2011

I was surprised about the quality of the food. I chose a lovable steak pie, with vegetables and mashed potatoes as a side. You can find year also a good choice of ales and lagers. i totally recommend this pub.

Visited August 2011
Helpful?
1 Thank pdr1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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