Town Hall Hotel was our 4 night pit-stop before moving on to India. When we were approaching the hotel, we wondered if we made a mistake as the neighborhood looked 'edgy.' Up and coming as some have described in their reviews is being kind. We didn't know we had arrived at the hotel until we saw the sign. The first give away should have been the hotel building being the only clean/white-ish building amongst a 'field' of grey, gloomy ones. The hotel was surrounded by what looked like lower-income housing. The nearby shopkeepers and passerbys looked like they had just immigrated from the Middle East. It did not feel like we were in London.
Things didn't brighten up when we stepped into the lobby. There was no comfortable sitting/lounge area, just a set of chairs surrounding an antique TV set from the 1940's....all this was pushed against a small corner next to a wide staircase. We got a little nervous when the front desk people told us to walk around said staircase and down another set of stairs to what we thought was their basement.
One can imagine the most pleasant surprise when we opened the door to our room.... We had booked through Hotwire, so we didn't know where we were staying until we hand over our credit card. All we were assured of was that there was bed space for 4 (2 adults + 2 Children). We expected a single room with a double bed and a pull out couch. What we got was a spacious 2 bedroom apartment with a sitting room, full kitchen and washing machine. All these amenities were crucial to a very jet-lagged family traveling directly from California.
There were quite a few quick mart/small grocery stores across from the hotel (advantage of location in heart of a residential neighborhood). Right after check-in we grabbed pasta, cheese, breads, fruits...enough food for simple dinner and breakfast next morning. With tired kids, going out for dinner and breakfast was not a real option for our first night/morning. The full kitchen had a fridge stocked with complementary 2% milk, bottled water and the most incredible espresso machine with accompanying plug-in kettle for tea (espresso pods, various teas, sugar and sweeteners also provided at no-charge by the hotel). We still miss the morning espressos 2 weeks after we left!
Our room..apartment was always cleaned when we got back from a full day of sightseeing, even when we got back early. Kudos to housekeeping! Front desk people were generally friendly and helpful. The only service glitch was a concierge sending us to a restaurant that didn't exist one evening. Not sure if this is a one off or better training is needed to get staff more familiar with area.
We would strongly recommend this hotel to people traveling as a family. Town Hall Hotel is where we'll be next time we're in London!
- Official Description (provided by the hotel):
- TOWN HALL HOTEL is a boutique, design, hotel in the heart of London's East End. Offering luxury accommodations, event space and fine dining in an iconic Edwardian building. ... more less
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- Also Known As:
- The Town Hall Hotel And Apartments