Having booked the hotel 3 months in advance, we got a call from them at 4am in the morning the day before informing us that we had been moved to their service flats at Liverpool Street. After a good degree of complaining we finally secured a room in the hotel. Room was good but the whole amateurish experience coupled with the lack of English from the Eastern European staff member that called me at that time of the morning has left me with no option but to give this hotel a Poor rating. My advice is to get staff that speak good English!
- Official Description (provided by the hotel):
- TOWN HALL HOTEL is a boutique, design, hotel in the heart of London's East End. Offering luxury accommodations, event space and fine dining in an iconic Edwardian building. ... more less
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- Also Known As:
- The Town Hall Hotel And Apartments