I had a three night trip to London this week and could only get my first hotel for two nights so moved hotel for the third night. I got a deal on the Town Hall and when I got there they upgraded me to a suite which was quite amazing to look at. The staff on reception were nice as well. However, for a hotel of this standard I think there are a couple of things that could maybe be improved. When I arrived I was very tired and they told me my room was on the first floor and gave me the card to access the room. I went up the lift but it was a bit overwhelming because there were so many huge wooden doors which I couldn't read the numbers on that easily, I would have felt a little happier if someone was on hand to give a few more directions when I actually got up to that floor. When I stayed in a much cheaper three star hotel the night before I was walked to my room and they also took milk in a small jug up to my room for me on the first night. At the Town Hall I was told I could fetch milk from behind the stairs. It would have been a really nice touch if someone actually took some milk up for you like the smaller hotel did. I didn't want to have to trek all the way back down for milk after carrying my case upstairs. It's little things that can make a huge difference to a weary traveller sometimes. I can't fault the room, it looked amazing if you like really unusual arty layouts and things. Personally it wasn't really to my taste because I found it rather impractical, like there was no wash hand basin in the toilet and shower room so I was moving about a bit between rooms. Then I got in the huge deep bath and remembered my soap was on the wash hand basin and there was this massive clear screen between them so I couldn't get to it so had to clamber out again! If you have back problems or even slight mobility problems, don't expect to be able to get into the bath in a suite, ask first! It was a bit tricky trying not to slide over because it was like a massive hole in the floor. My only tiny complaint about the cleanliness was the bath was very dusty and I don't think it had been rinsed down. For people who like things that are different then it is rather fabulous to look at, but if you are a Hilton type person who likes everything the same and the layout to be practical then I wouldn't recommend. Again when it came to checking out, I got completely lost trying to get out of the building. I know it's trying hard not to look like a normal hotel but a bit more signage would have helped a lot, or perhaps a handy little map to give to guests detailing the layout and the room numbers. That may sound a bit overkill but when you are only staying one night you don't have chance to get your bearings, I was beginning to get a bit stressed out lugging my suitcase about and not being able to get out of the building with ease.
- Official Description (provided by the hotel):
- TOWN HALL HOTEL is a boutique, design, hotel in the heart of London's East End. Offering luxury accommodations, event space and fine dining in an iconic Edwardian building. ... more less
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- Also Known As:
- The Town Hall Hotel And Apartments