We were hesitant to stay at this hotel due to the location but given the rave reviews on this site we decided to give it a try. Overall, we were unfortunately disappointed. There wasn't any one major problem that I could highlight, just a series of small issues that were all compounded by the terrible location.
For example, I put blazer in for dry cleaning and was told that it would be ready the next afternoon. The following afternoon housekeeping came by and said they had forgotten about the blazer (it had been left behind a chair???) so it wasn't dry cleaned but they steamed it and gave me a 2 pound discount on the charge. I let reception know that I was unhappy as I needed the blazer that night and the man assured me that he would resolve it and I shouldn't be charged for it. He didn't get back to me. When checking out the 'dry cleaning' was on our bill. It wasn't the cost as it was minimal but the lack of customer service that annoyed me. It is not what you would expect from a five star hotel.
We stayed in an apartment and it was large, although not the best design. The lounge area was quite large (with an uncomfortable couch) but to the detriment of the bathroom and bedroom, which felt quite cramped. Note that there isn't much privacy between the bed and bathrooms. It wasn't a problem for us but I imagine it would be for some couples/friends.
In summary, if you are a tourist in London looking to spend time seeing the attractions then, regardless of whether the hotel is fantastic or not (it isn't memorable), this is not the location for you. We previously stayed in the West End area and found it much more vibrant and within walking distance to all attractions.
- Official Description (provided by the hotel):
- TOWN HALL HOTEL is a boutique, design, hotel in the heart of London's East End. Offering luxury accommodations, event space and fine dining in an iconic Edwardian building. ... more less
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- Also Known As:
- The Town Hall Hotel And Apartments