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“TINY HOTEL, OK ROOMS”

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Seraphine London Kensington Gardens
Ranked #673 of 1,067 Hotels in London
Lincoln, United Kingdom
Level Contributor
113 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“TINY HOTEL, OK ROOMS”
Reviewed 8 December 2013

This is not a huge hotel. It is tall and thin and squeezed in between restaurants. It is 3-4 minutes walk from Kensington High Street tube station, 10-15 minutes walk from The Royal Albert Hotel and 2 minutes from Kensington Gardens. The room itself was on the 3rd floor and to start with extremely hot. It overlooked a more opulent hotel over the road, but was not that noisy as the secondary glazing kept out the majority of the noise. There is air con, much needed if you want a cooler room without the traffic noise. The bed is only a double, but ok for a couple of nights, There was also extra cushions and plenty of pillows. 2 chairs and a stool, plus an extra bed in an alcove and a dressing table. We were impressed by the bathroom which was clean and well set out. There was a bath with a powerful, very large, centrally positioned shower head and a hand held shower if all you wanted to do was rinse the bath or wash your hair. The plug and tap were in the middle so maybe not that comfy for a luxurious, lie down bath. The mirror was heated and did not get steamed up which was a plus, however the towels were small, particularly the bath towel so if you are used to a bath sheet then you will be disappointed.
Breakfast was poor. Continental breakfast is included in the room rate and to upgrade to full English is an extra £9.99 we did not see anyone participating with this. There are all the usual bits, fruit basket, fresh fruit salad, toast, tea, coffee, chocolate, cereals, yoghurts and a choice of either apple or orange juice, There was only milk (I presume full fat, although this wasn't labelled). There was cheese (in plastic packets) and some meat. You eat in reception/lobby. It is tight for space, this morning was busy.
Would I recommend this hotel, I am not sure. There are good points and bad. The breakfast is poor and the rooms, modern, clean but abit small, however the proximity to the sights cannot be beaten.

  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank Christine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
High Wycombe, United Kingdom
1 review
Reviewed 3 December 2013

Hi

I recently stayed at the above hotel (Saturday 30 November) and I have to say, I was not impressed! I booked a room for myself and was stuck in the smallest room I have ever been in. There was just about enough room between the bathroom door and the wall when the bathroom door was open. Not enough for me to be able to leave the bathroom door open and walk freely past it! It certainly wasn't worth the £98.10 I paid for the room. Just because the hotel was in Kensington, doesn't mean that ridiculous prices should be charged.

You can bet I will never be staying in a Best Western again.

  • Stayed November 2013, travelled solo
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Helpful?
Thank Irishmoon0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these London hotels

Barnstaple, United Kingdom
Level Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 December 2013 via mobile

Great location for a trip to the Albert hall and perfect for walking through the gardens. Lots of places to eat nearby. Room was small but comfortable and quiet with all you'd expect from a best western. Breakfast fairly average.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Seraphine London Kensington Gardens, responded to this review, 15 October 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN Seraphine Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contra Costa County, CA
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 November 2013

We stayed here for four nights and first up I have to say the location couldn't have been more convenient, the bit of breakfast each morning was quite nice, the place was clean and we had no issues with noise. That being said, there were three massive down sides to the place. First, if you have a large load of luggage as we did, the 20 or so stairs that went up a very narrow staircase were nearly impossible to manage and trying to turn the narrow hallway corners with a wheeled suitcase became a feat of logic and determination. Second, the staff seemed mildly disinterested in life in general and certainly to us as customers. Third, and most significantly the room was so shockingly small that there was literally no more than a foot on all three exposed sides of the bed to walk around. Had there been room under the bed to slide our luggage or a storage place where the luggage could have been kept it would have been better but as it was, one of us would have to climb on the bed to allow the other to pass by or to move around one of the suitcases that had no place to put them other than right in the center of the limited floor space. I read reviews on Trip Advisor to expect small rooms but no one mentioned small as to the point of absurd. One afternoon we had an especially large lunch and couldn't help but wonder if returning to our hotel room we would no longer be able to squeeze into it. All we could do was laugh at the situation...along with noting that we wouldn't be staying there again at any time in the future.

  • Stayed December 2012, travelled as a couple
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    • Sleep Quality
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Helpful?
Thank anita1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zagreb, Croatia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 November 2013

Hotel with great location on Kensington High Street, tube station is 2 minutes walk from a hotel. My stay was reasonably priced, staff was very friendly and hepfull, the breakfast was good. Yes, the room was little but nice, fresh and clean. Exactly what I need. Will stay again for sure.

  • Stayed November 2013, travelled on business
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Helpful?
Thank e-Tours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, Manager at Seraphine London Kensington Gardens, responded to this review, 27 November 2013
Dear Guest

Thank you so much for your feedback. We are pleased that you have enjoyed staying with us and we are looking forward to serve you again in future.

Thank you.
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2013

Overnight stay to see the Charlatans in Earls Court. Staff very friendly, courteous and polite. Room surprisingly well equipped, roomy and very nice. Bed comfortable, plenty of toiletries inc toothbrush & shaving kit (always a bonus!) and tea and coffee facilities. Breakfast buffet was included in the hotel foyer and was delightful. Eat until you burst with a wide range of choices (no full English).

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank SheepinWolfClothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Seraphine London Kensington Gardens

Property: Seraphine London Kensington Gardens
Address: 9 Kensington High Street | Bourne End, London W8 5NP, England (Formerly Best Western Seraphine Kensington Gardens Hotel)
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #673 of 1,067 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Seraphine London Kensington Gardens 4*
Number of rooms: 21
Official Description (provided by the hotel):
Built around an old flour mill, on the banks of the River Bulbourne, the hotel offers comfortable and relaxing surroundings, free parking and free wireless broadband internet access. In the heart of the Hertfordshire countryside, within easy walking distance of the Grand Union Canal, the Best Western Watermill Hotel has a convenient location from which to explore all of the local attractions and places of interest. Centred around the original watermill and with panoramic views of the river, the hotel provides a peaceful retreat away from the surrounding commercial centres. The Riverside Bar is open 24 hours a day and serves a wide range of drinks, snacks and light meals. The Riverside Restaurant is open for breakfast, lunch and dinner, and offers imaginative cuisine complemented by a carefully selected wine list. Room service is available around the clock. The 71 en suite rooms are modern, spacious and tastefully furnished with all the modern comforts and facilities you need. The hotel offers various accommodation and park & fly packages, all of which are competitively priced and available all year. Couples particularly like the location — they rated it 8 for a two-person trip. We speak your language! ... more   less 
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